Jobs in the United States

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Seasonal Package Handler (Warehouse like)
Federal Express Corporation
Maspeth, NY
- $19.5 USD / hour
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Assistant Store Manager
Community Choice Financial Family of Brands
Austell, GA
- $16 USD / hour
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General Manager
Community Choice Financial Family of Brands
Payson, AZ
- $24 USD / hour
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CC
Assistant Store Manager
Community Choice Financial Family of Brands
Kentwood, MI
- $16 USD / hour
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CC
Customer Service Representative
Community Choice Financial Family of Brands
Kentwood, MI
- $15 USD / hour
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CC
Representante de atención al cliente bilingüe
Community Choice Financial Family of Brands
Mesa, AZ
- $18.25 USD / hour
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CC
General Manager
Community Choice Financial Family of Brands
Kentwood, MI
- $19.25 USD / hour
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CC
Gerente General Bilingüe
Community Choice Financial Family of Brands
Tucson, AZ
- $24 USD / hour
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Assistant Store Manager
Community Choice Financial Family of Brands
Gladstone, MO
- $16.5 USD / hour
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General Manager
Community Choice Financial Family of Brands
Terre Haute, IN
- $19.25 USD / hour
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Customer Service Representative
Community Choice Financial Family of Brands
Las Vegas, NV
- $19.7 USD / hour
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Supply Management Planner
John Deere
East Moline, IL
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Complimentary Breakfast Attendant
Residence Inn Greenville Spartanburg Airport
Greenville, SC
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SA
Lube and Tire Technician
Sun Auto Tire and Service
Piedmont, MO
- $16 to $19 USD / hour
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Social Services Coordinator Supervisor- Augusta YDC- Augusta, GA (CCR)
Juvenile Justice, Department of
United States
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Webflow Designer
Aikido Security
Chicago, IL
…a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what…
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MG
Clinic/Practice Assistant, Primary Care
Mass General Brigham Medical Group Northern Massachusetts, Inc.
United States
- $17.71 to $24.94 USD / hour
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Radiation Protection Supervisor(HR-0625 & 0626)
SOCCo
Piketon, OH
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LE
Entry-Level Environmental / Construction Professional
Loureiro Engineering Associates, Inc.
RI
- $67,000 to $75,000 USD / year
Added 1 min ago
Production Supervisor (Day Shift)
Ensign-Bickford Aerospace & Defense Company
Graham, KY
Added 1 min ago
MRI Cohort
Ascension
Appleton, WI
Added 1 min ago
Asst Professor Clinical Tenure Track
Temple University
PA
Added 1 min ago
Advanced Heart Failure NP / PA
Ascension
Austin, TX
Added 1 min ago
Manager, HR Business Partner
HITT Contracting Inc
Dallas, TX
Added 1 min ago
GS
Entry Level Sales (Base Pay + Benefits)
Green Star Exteriors
West Deptford, NJ, NJ
- $70,000 to $140,000 USD / year

Certus Pest Inc.

Representative, Customer Experience

Tampa, FL, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description Purpose Deliver world-class customer service and sales support by professionally responding to customer requests, managing inbound and outbound calls, and ensuring customer satisfaction through accurate account management and effective communication. Drive operational excellence by supporting sales, technicians, and department heads to resolve issues impacting the customer experience. Key Contributions

Handle inbound and outbound customer service-related calls, qualifying each call and determining customer needs.
Maintain and update customer accounts, document all interactions, and set up Call Back services.
Collect payments, schedule inspections and quality control visits, and resolve billing issues.
Support sales and marketing initiatives, assist inside sales during peak hours, and meet or exceed performance metrics.
Foster strong communication with platform branches to continuously improve customer experiences

Success Metrics

Complete assigned workflow tasks within 24–48 hours.
Maintain = 98% accuracy on all submissions and documentation.
Achieve = 90% positive satisfaction scores on post-interaction surveys.
Meet conversion goals for lead to call and positive action.
Resolve service issues or escalations within 24 hours with zero repeat issues.
Attain Monthly Development Plan goals regularly.

Growth Impact

Accelerates revenue capture by reducing the cost of open territories and call center gaps.
Protects compliance through accurate background checks and adherence to hiring standards.
Drives scalability by building repeatable, efficient customer service processes for high-volume frontline roles.
Strengthens culture and retention by ensuring service quality and responsiveness that reinforce trust in CERTUS leadership and systems.

Capabilities & Strengths

Exceptional communication and interpersonal skills to build trust and create positive customer experiences.
Strong problem-solving and decision-making abilities to resolve customer issues efficiently.
Collaborative mindset, able to partner with technicians, sales staff, and department heads to maintain alignment and resolve issues

Requirements

Required Qualifications

High School diploma or equivalent.
Previous customer service and/or inside sales experience preferred.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to calculate basic math.
Must pass a seven-year criminal background check and substance abuse testing.

Preferred Qualifications

Experience in multi-state, high-growth, or field-based environments.
Advanced communication and grammar skills.
Experience with Pest Pac and Velocify systems

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More about this job

Skills

Customer experience
Customer service
Take payments for bills
Inspection
Quality control
Sales
Communication skills
Workflow
Documentation
Leadership
Interpersonal skills
Problem solving
Decision making
Microsoft Word
Microsoft Excel
Microsoft Outlook

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