Jobs in the United States

25+ jobs

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Terrain Cafe | Doylestown | Server
Menus and Venues
Doylestown, PA
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Food Service Attendant-UPMC Harrisburg
UPMC - Pittsburgh Medical Center
Harrisburg, PA
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Administrative Supervisor - Women's Health
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
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Medical Assistant-General Internal Medicine
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
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Lead Business Intelligence Developer- Remote
UPMC - Pittsburgh Medical Center
Remote, United States
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Physical Therapist, Home Health, Jeannette and surrounding area
UPMC - Pittsburgh Medical Center
Seven Fields, PA
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Medical Assistant
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
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Food Service Liaison-UPMC Harrisburg
UPMC - Pittsburgh Medical Center
Harrisburg, PA
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U-
Staff/Sr. Medical Dosimetrist – (EAST)
UPMC - Pittsburgh Medical Center
Monroeville, PA
- $48.08 to $76.52 USD / hour
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Intake Coordinator - Transplant
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
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Senior Planner
Suffolk
Tampa, FL
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MO
Housekeeper
Magnolias of Lancaster (Memory Care)
Lancaster, PA
- $14 USD / hour
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PW
Program Operations Specialist 1
People With Developmental Disabilities, Office for
TBD, NY
- $74,114 to $93,120 USD / year
Added just now
PR
Trades Generalist - Baker Camp - Harriman State Park (2 positions)
Parks, Recreation & Historic Preservation, Office of
Southfields, NY
- $56,844 to $68,471 USD / year
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MH
Social Work Assistant 1/Trainee (NY HELPS), Creedmoor Psychiatric Center, P28380
Mental Health, Office of
Queens Village, NY
- $50,209 to $71,719 USD / year
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MH
Associate Psychologist (NY HELPS), Kirby Forensic Psychiatric Center, P28381
Mental Health, Office of
New York, NY
- $90,582 to $114,585 USD / year
Added just now
EC
Facility Operations Assistant 1
Environmental Conservation, Department of
Walton, NY
- $18.13 USD / hour
Added just now
GS
Business Services Center Representative 1 - VID 228551
General Services, Office of
Albany, NY
- $49,841 to $61,076 USD / year
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Senior Industrial Engineer
SAIC
Philadelphia, PA
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Senior Electrical Engineer
SAIC
Crane, IN
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Body Line Machine Operator
GIBSON Inc
Bozeman, MT
Added just now
IU
Part Time Consulting Engineer
Intertek USA
United States
- $90 to $100 USD / hour
- Part-time
Added just now
RP
General Secondary Education Support Professional (ESP) - #119253
Rochester Public Schools
Rochester, MN
- $21 to $21.7 USD / hour
Added just now
Certified Occupational Therapy Assistant (COTA) - Lawrence County
Avid Health At Home
Wheelersburg, OH
Added just now
Store environment team member
Michaels Stores, Inc.
United States

Certus Pest Inc.

Representative, Customer Experience

Tampa, FL, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description Purpose Deliver world-class customer service and sales support by professionally responding to customer requests, managing inbound and outbound calls, and ensuring customer satisfaction through accurate account management and effective communication. Drive operational excellence by supporting sales, technicians, and department heads to resolve issues impacting the customer experience. Key Contributions

Handle inbound and outbound customer service-related calls, qualifying each call and determining customer needs.
Maintain and update customer accounts, document all interactions, and set up Call Back services.
Collect payments, schedule inspections and quality control visits, and resolve billing issues.
Support sales and marketing initiatives, assist inside sales during peak hours, and meet or exceed performance metrics.
Foster strong communication with platform branches to continuously improve customer experiences

Success Metrics

Complete assigned workflow tasks within 24–48 hours.
Maintain = 98% accuracy on all submissions and documentation.
Achieve = 90% positive satisfaction scores on post-interaction surveys.
Meet conversion goals for lead to call and positive action.
Resolve service issues or escalations within 24 hours with zero repeat issues.
Attain Monthly Development Plan goals regularly.

Growth Impact

Accelerates revenue capture by reducing the cost of open territories and call center gaps.
Protects compliance through accurate background checks and adherence to hiring standards.
Drives scalability by building repeatable, efficient customer service processes for high-volume frontline roles.
Strengthens culture and retention by ensuring service quality and responsiveness that reinforce trust in CERTUS leadership and systems.

Capabilities & Strengths

Exceptional communication and interpersonal skills to build trust and create positive customer experiences.
Strong problem-solving and decision-making abilities to resolve customer issues efficiently.
Collaborative mindset, able to partner with technicians, sales staff, and department heads to maintain alignment and resolve issues

Requirements

Required Qualifications

High School diploma or equivalent.
Previous customer service and/or inside sales experience preferred.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to calculate basic math.
Must pass a seven-year criminal background check and substance abuse testing.

Preferred Qualifications

Experience in multi-state, high-growth, or field-based environments.
Advanced communication and grammar skills.
Experience with Pest Pac and Velocify systems

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More about this job

Skills

Customer experience
Customer service
Take payments for bills
Inspection
Quality control
Sales
Communication skills
Workflow
Documentation
Leadership
Interpersonal skills
Problem solving
Decision making
Microsoft Word
Microsoft Excel
Microsoft Outlook

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