Collections Coordinator

Certus Healthcare Management operates 13 communities across Ohio, dedicated to providing exceptional care and rehabilitation services to diverse populations. Our mission is to treat every resident like family, ensuring a personalized environment that fosters growth and well-being. Our communities provide services to those living in Toledo, Cleveland, Youngstown, St. Clairsville and Zanesville areas.

We are seeking an organized, professional, and persistent Collections Coordinator to support accounts receivable for our skilled nursing and long-term care facilities. This position focuses on collecting outstanding balances, resolving account issues, and communicating respectfully with residents, families, and responsible parties.

This position is Monday through Friday from 9am to 5pm, with flexibility in start and end times. The position works out of our Corporate Office located in Mayfield Heights, Ohio.

Starting negotiable salary for this position is $40,000.00

Full Time Benefits include but are not limited to:

• Health, Dental, Vision, and Voluntary insurance available after 30 days of employment
• 401K with company matching starting after 90 days
• Vacation/Sick Time Package
• Referral programs earning up to $2000 per referral; unlimited referrals!
• Employee Discount Program
• Employee Engagement Incentives
• Company Giveaways
• Additions can include:
• Uniform Allowance
• Early Pay via OnShift Wallet (for hourly roles)
• Longevity Program
• Learning Management system including FREE Continuing Education for multiple certifications and licensures.
• Company paid life insurance
• No cost Flu and COVID-19 vaccines

Responsibilities

• Review aging reports and follow up on past-due accounts.
• Contact residents, families, and responsible parties regarding outstanding balances.
• Explain account charges, answer billing questions, and help resolve discrepancies.
• Coordinate payment arrangements within company guidelines and monitor follow-through.
• Work with facility business offices and corporate accounts receivable staff to address payment barriers.
• Maintain accurate records of collection efforts, payment commitments, and account status.
• Identify unresolved accounts and escalate concerns promptly.
• Protect confidential resident and financial information.

Requirements

Qualifications

• Previous collections, accounts receivable, or billing experience preferred.
• Experience in skilled nursing, long-term care, or healthcare billing is a plus.
• Strong communication, customer service, and follow-up skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.
• Strong attention to detail and the ability to manage multiple accounts.
• Proficiency in Microsoft Excel and comfort learning billing software; PointClickCare experience preferred.