IT SUPERVISOR

Job Title: IT Supervisor Department: Information Technology (IT) Reports to: IT Operations Manager FLSA Status: Exempt

Position Summary The team member in this position is responsible for providing superior service to both internal and external guests. The IT Supervisor is also responsible for the operation if the IT department, all systems located on property, and direction of all local IT staff.

Essential Position Duties & Responsibilities The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

• Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.
• Lead the property Information Technology team.
• Oversee the effective installation, use, maintenance, and security of all IT /Data systems located at the property.
• Effective management and direction of project timelines, project budgeting, and project reporting to senior IT management.
• Effective communication with vendors to ensure project completion, on-going maintenance, and troubleshooting of system issues.
• Effective communication with Upper Management, Key Users, Corporate IT, Property Unit IT and Team members.
• Support system configurations and audit processes, to comply with all local, state, federal, and Missouri Gaming Commission laws and regulations.
• Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; schedule may change based on business needs.
• Performs other duties as assigned.

Essential Physical/Mental Demands & Work Environment The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Must be able to lift 50lbs with assistance.
• Must be able to stand and walk for prolonged periods of time.

Mental Demands:

• Must be able to multi-task.
• Must be able to read, write, and understand complex instructions and communicate them to others in a way that can be easily interpreted.
• Must be able to complete tasks in an interruptive environment under time pressures.
• Must be able to communicate effectively with guests and all levels of employees.

Work Environment:

• Must be able to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
• Must be able to work in a smoking environment with loud noise.

Minimum Qualifications

Experience/Education:

• Prefer a four year degree in Information Technology, Computer Science, or related discipline. Current technology certifications are a plus.
• Prefer previous IT leadership experience within a casino.

Knowledge:

• Knowledge of common hardware components for various PC and Server architectures.
• Thorough understanding of current Windows operating systems.
• Knowledge of Linux, Unix, and AS400 operating systems.
• Intermediate knowledge of networking.
• Project management.
• Advanced knowledge of troubleshooting practices for hardware and software support.
• Knowledge of current systems in place preferred.

Other:

• Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
• Must be able to receive and maintain all required certification relating to the position.
• Must complete all required company training.