Systems Support Analyst II

The primary purpose of this position is to lead Centris Federal Credit Union in our mission to be a trusted life-long financial partner. This position requires the ability to take the initiative to research and learn systems and processes throughout the Credit Union in order to provide functional expertise and troubleshooting to the organization to ensure well-informed decisions, efficient workflow, and effective transaction completion. Provide end-user support and collaboration to all departments as well as combining financial institution business process expertise with technology solutions to improve business processes, automation, and efficiency to ensure exceptional service is provided to internal and external members. Support the credit union by maintaining several critical systems in order for internal members to effectively and efficiently use the systems to provide exceptional service to credit union members. Act as a trusted advisor to business leaders on technology capabilities, risk, and transformation opportunities.

• Serve the needs of members by thorough, effective management of our systems
• Oversee, manage, and maintain knowledge of our lending system functionality to maximize the member service experience.
• Troubleshoot and problem solve for any lending system issues.
• Conduct lending system maintenance to maintain regulatory compliance.
• Change Management: System Releases, Server, and Database
• Review and document all system releases
• Present summary of all releases to testing project team
• Provide response to all release questions
• Perform all server and database patches
• Oversee, manage, and maintain knowledge of assigned applications
• Monitor and troubleshoot system issues
• Maintain system availability
• Partner with internal business unit owner(s) to review, test and implement system releases and enhancements
• Provide assistance and backup support to the Technology Services department to serve members and ensure continuing operations. Support may include helpdesk coverage as well as on-call maintenance for hardware and software.
• Build out application roadmaps and lifecycle management for critical enterprise systems.
• Help drive governance, change management, risk management, and vendor relationship strategies.
• Identify automation opportunities and deliver measurable cost savings and efficiencies.