Program Specialist 3 - Business Services

Under the general direction of the Director, provide special services associated with the release of State mandated public records and University student records associated with the Washington State Public Records Act, Family Educational Rights and Privacy Act (FERPA), and any other applicable Federal or State regulation. Performs general and technical work with moderate latitude and exercises independent judgment and action, relative to the assigned program. In addition, perform records management duties and department processing as assigned. All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence. Public Records Responsibilities and Reports: Organize and carry out assigned program responsibilities. Receive limited supervision within a broad framework of Federal and State of Washington Laws and regulations, as well as University policies and procedures. Manage program in the absence of the Director.

• Reports: Independently create, manage, and submit reports as follows: -Independently prepare and submit activity reports for the following (detailing monthly activity as well as fiscal year comparisons) Insurance expirations, Public Records, Restitutions and Tort claims. Administrative Duties:Perform higher-level confidential administrative and secretarial support duties for the Director of Business Services and manage the office affairs.

Office Support: Student Support:

• Independently create and prepare student job description, recruit, confirm pre-employment authorization, interview, and hire, create, and prepare SPAF, confirm credits student is taking to confirm hours able to work and create student schedule.
• Budgets:
• Participates in budget preparation; develops budget estimates. Assist with strategic planning, verify expenditures and research as needed.

Other duties as assigned. Work is performed in an indoor office setting with frequent in-person interactions and interruptions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required. Minimum Qualifications

• Three (3) years increasingly responsible public records processing experience of law enforcement records and body worn camera footage to include such functions as collection, retention, notification, advising, review, redaction, and payment processing for records under Washington State Public Records laws.
• Two (2) years of experience maintaining confidentiality working with sensitive and personal information.
• Two (2) years' experience in multi-tasking in a busy work setting to ensure daily job duties are completed and strict deadlines met.
• Knowledge and understanding of Washington State RCW's and WAC's.
• The ability to understand and carry out both oral and written instruction independently.
• Two (2) years of written and oral communication skills including clear and professional memorandums, emails, letters and other correspondence to the public, staff, and legal counsel.
• Two (2) years' customer service experience.
• Two (2) years' experience proof reading and preparing records.
• Experience establishing and maintaining effective working relationships.
• Ability to work under pressure and maintain deadlines.
• Demonstrated ability and/or experience working collaboratively with students and/or colleagues to foster a supportive and effective learning and work environment
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Preferred Qualifications

• Four (4) years' experience working for a state or government agency.
• Four (4) years' experience proofreading and preparing public records.
• A record of promoting institutional excellence in the work environment.
• Ability to incorporate a variety of perspectives and relevant societal issues into everyday conversations.

To apply for this position, you must complete the on-line application at CWU.edu careers page and attach:

• A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
• Resume including work history, education, training; and
• Contact information for three professional references.

Screening Begins: October 23, 2026