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UH
Nursing Assistant | CFH IMCU | Day Shift | Full time
UF Health
The Villages, FL
- Full-time
…with leading-edge patient care, clinical training and research programs. Our teams of physicians and clinical staff work together to offer specialty services, advanced technology and…
Added 1 min ago
Safety Coordinator I
Boise Cascade is an equal employer
Kettle Falls, WA
This position will work with the Region Safety Manager, Plant Managers, Supervisors and hourly employees to support the continued focus on safety excellence, including maintaining OSHA VPP…
Added 4 mins ago
Warehouse Associate - Animal Health International
Patterson Companies, Inc.
Sioux Center, IA
…request a reasonable accommodation, notify Human Resources or the manager who oversees the…
Added 4 mins ago
National Catalog Channel Manager
Stanley Black and Decker
Decorah, IA
As a National Catalog Channel Manager , you’ll be part of our Stanley Engineered Fastening team working as a Remote employee. You’ll get to:
Added 4 mins ago
CG
ORDER BUILDER (FULL TIME)
Compass Group, North America
Grimes, IA
- $20.02 to $20.52 USD / hour
- Full-time
Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space to grow. With us, you’ll gain the skills needed for entry-level management. We want to see…
Added 4 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family…
Added 4 mins ago
AA
Manager, Contracting
Aegon Asset Management
Cedar Rapids, IA
- $108,000 to $143,000 USD / year
…coordination of PR/PO/C-Term execution, with accountability for quality, cycle time, and workload management. Partners with Procurement Business Partners supporting Corporate Services and…
Added 5 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Des Moines, IA
…internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer…
Added 5 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Des Moines, IA
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 5 mins ago
Head of Outbound Strategy (Remote)
American Express Global Business Travel
Des Moines, IA
The Manager, Outbound Strategy owns that question. This person decides who we should be calling, how many of them each rep needs, and how thoroughly we should work them. They then follow…
Added 5 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Des Moines, IA
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 5 mins ago
Medical Assistant/ LPN Diabetes Endo Clinic PRN
Trinity Health
DES MOINES, IA
…non-routine issues, questions and/or concerns to the practice manager or healthcare…
Added 5 mins ago
C
Test Analyst - QNXT
Cognizant
Des Moines, IA
- $70,000 to $92,000 USD / year
…resolution, and perform root-cause analytics to ensure high-quality delivery for critical healthcare…
Added 5 mins ago
Medical Assistant/ LPN Diabetes Endo Clinic PRN
Trinity Health
DES MOINES, IA
…non-routine issues, questions and/or concerns to the practice manager or healthcare…
Added 5 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Des Moines, IA
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 5 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Des Moines, IA
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
Added 5 mins ago
S
Patient Experience Manager 3
Sodexo
DES MOINES, IA
- $86,275 to $111,650 USD / year
Sodexo is seeking a Patient Experience Manager 3 for Unity Point Healthcare in the Des Moines, IA area. The Patient Experience Manager will direct and oversee customer experience related to…
Added 5 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Des Moines, IA
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 5 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Des Moines, IA
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 5 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Des Moines, IA
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 5 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Des Moines, IA
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 5 mins ago
M
Senior ALC Developer PART TIME
Maximus
Des Moines, IA
- Part-time
Provide technical leadership, coaching, guidance, and oversight to development teams; review work of others and ensure quality delivery.
Added 5 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Des Moines, IA
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 5 mins ago
Technical Manager - GC
Eurofins US Network
Des Moines, IA
Ensure that area of responsibility maintains good standing in appropriate proficiency testing (check sample) programs such as AACC, AOCS and AAFCO. Respond quickly to questions concerning…
Added 5 mins ago
Manager, Enterprise Communications & Channels
Amentum
Des Moines, IA
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…

Central Research

Customer Support Manager (Remote)

Augusta, GA, United States
Lowell, AR, United States
Washington, DC, United States
Hendersonville, TN, United States
Fairfax, VA, United States
Gallatin, TN, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary:

Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for effective day-to-day supervision and leadership of the administrative support teams. The manager will ensure the customer’s experience is positive by overseeing the administrative support teams to review and respond to consumer documentation, requests, verify program eligibility, and process student loan forgiveness applications. They will deliver superior quality customer service, meet quality assurance requirements, accurately resolve customer inquiries, while adhering to all state and federal regulations. The Customer Support Manager for Support Services will support the operational teams, meet contractual obligations, and hit performance metrics. They will collaborate with the Director of Operations (DOO) to cultivate a positive work environment by engaging employees with a sense of job performance ownership and accountability to ensure our service levels are superior.

Essential Duties & Responsibilities:

Responsible for managing the leadership and administrative teams for all the support services on student loan repayment plan options and forgiveness, while ensuring compliance standards
Lead, train, develop, and motivate teams, Supervisors in support roles to maximize performance
Collaborate with the DOO to enhance workflows and strategies to enhance the customer’s student loan experience including application processing, quality and production
Ensure sufficient internal controls and compliance training are established, reviewed, and maintained to stay compliant with appropriate federal and state regulations
Mentor, train and coach staff on providing administrative support for student loan programs to improve efficiency, accuracy, effectiveness, and compliance of handling interactions in a timely manner
Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns arise
Obtain production and compliance goals
Proactively audit processes, procedures, and documents to identity opportunities and trends for performance improvement
Create, monitor, and review administrative support production and metric reports
Work with workforce management to ensure staffing levels are in line so that performance metrics are met
Assist with resolution of accounts if a complaint, dispute or other compliance concerns arise
Report any compliance issues to leadership
Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations

Minimum Requirements (Education & Experience):

High School Diploma/GED
3 years of experience in administrative customer service leadership role directing and managing teams
3 years of experience working on the Department of Education student loan servicing contract
US Citizenship is required per the contract
Must be able to obtain and maintain a 5C Suitability clearance

Preferred Requirements (Education & Experience):

Bachelor's Degree •
5+ years’ experience in administrative customer service leadership role directing and managing teams
5+ years’ experience working on the Department of Education student loan servicing contract
Preference will be given to internal applicants who meet all of the position requirements

Minimum Requirements (Knowledge, Skills & Abilities):

Knowledge and understanding of the Telephone Consumer Protection Act and Consumer Financial Protection Bureau, its related regulations and the state laws and regulations
Ability to create presentations and provide training to staff regarding performance
Capable of leading a team and coaching a team
Detail oriented and ability to multi-task
Excellent written, verbal, and interpersonal communication skills
Proficient knowledge of Microsoft Office applications
Ability to read, write and speak fluent English
Excellent presentation and facilitations skills
Demonstrated ability to communicate effectively within all levels of the organization
Ability to adjust quickly to changing business needs

EEO Statement:

Equal Opportunity Employer, including veterans and individuals with disabilities. The Know Your Rights Poster can be found at https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary. Please note: We are currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding

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