Jobs in the United States

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Assistant Director Of Nursing
GPAC
Lafayette, LA
- $75,000 to $100,000 USD / year
Lead, mentor, and support nursing staff to foster a positive and effective care environment
Added just now
Travel Physical Therapist
Fusion Medical Staffing
Newtown Square, PA
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 2 mins ago
Medical Assistant Certified / Registered - Scribe
SSM Health
Oklahoma City, OK
Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment.
Added 8 mins ago
FC
DEPUTY CHIEF APPRAISER
Fulton County
Atlanta, GA
- $107,651 to $191,888 USD / year
…APPLICATIONS ARE RECEIVED BY THE DEPARTMENT OF HUMAN RESOURCES…
Added 10 mins ago
Special Events Coordinator
City of San Luis
San Luis, AZ
Added 10 mins ago
Maintenance Mechanic Leader
National Park Service
Page, AZ
Added 10 mins ago
Renewal and Reporting Analyst
CVS Health
Remote, United States
…customer service, claims, enrollment, billing, and reporting, in support of internal and external…
Added 10 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
…Rostering, Patient Engagement & Retention, and Value-Based Care Program…
Added 10 mins ago
BH
Outpatient Complex Coder
Banner Health
Remote, United States
- $27.35 to $41.03 USD / hour
…Coding Education team and your hiring manager, with continued support throughout your career…
Added 10 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…partnering closely with business leaders across Membership Management (MMT), Patient Engagement Escalations Program (PEEP), Value-Based Programs, and Patient Retention & Service Recovery…
Added 10 mins ago
Licensed Practical Nurse LPN Multi Specialty Payson
Banner Health
Payson, AZ
…related to the reimbursement documentation and the quality management process. Reviews audit results and presents summary information for management utilization and…
Added 10 mins ago
DH
Nurse Practitioner (Adult, Adult-Gerontology, or Family)
Doxen Health Wellness, Corp
Prescott Valley, AZ
- $155,000 USD / year
Added 10 mins ago
DH
Medical Assistant
Doxen Health Wellness, Corp
Prescott Valley, AZ
- $25 USD / hour
Added 10 mins ago
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Veterinary Client Experience Specialist, Surgery
Ethos Veterinary Health
Queen Creek, AZ
- $17 to $23 USD / hour
The purpose of the Client Experience Specialist is to assist in providing high quality client support for our surgery department. The goal of this position is to enhance the client and…
Added 10 mins ago
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(USA) Freight Flow Associate
Walmart
AVONDALE, AZ
- $20 to $28 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…
Added 10 mins ago
Relationship Banker Willow Creek and Sandretto
Wells Fargo
PRESCOTT, AZ
…rewards the behaviors that create meaningful customer value and support customers in making informed financial decisions. This role is well suited for professionals who aspire to build a…
Added 10 mins ago
Customer Service Representative 4
State of Arizona
SURPRISE, AZ
…office transactions for new hires and underperforming staff; support the field office in problem solving efforts; serve as a backup for supervisor or manager when one is not available on…
Added 10 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
Flagstaff, AZ
- Part-time
Support inventory control and loss prevention procedures
Added 10 mins ago
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(USA) Freight Flow Associate-2
Walmart
Gilbert, AZ
- $20 to $28 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…
Added 10 mins ago
Registered Nurse RN Stem Cell Transplant and Cell Therapy
Banner Health
Gilbert, AZ
…Banner MD Anderson Cancer Center. Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and…
Added 10 mins ago
SQ
Clinical Lab Assistant I - Banner Gateway (Day Shift)
Sonora Quest
Gilbert, AZ
- From $19 USD / hour
…appropriate use of supplies and materials and assists with inventory management. Participates in department initiatives to reduce costs and improve…
Added 10 mins ago
EPM/ERP Functional or Technical Senior Consultant - State, Local, and Higher Education
Deloitte
Gilbert, AZ
Configure and test system functionality, including chart of accounts structures (fund, function, object, and program), approval workflows, accounting rules, and security roles that align…
Added 10 mins ago
Associate Director Registered Nurse Medical Oncology
Banner Health
Gilbert, AZ
As an RN Associate Director for Medical Oncology , you will provide managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure…
Added 10 mins ago
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Tech Support Rep In Scottsdale, AZ
TEKsystems
Glendale, AZ
- $26 to $28 USD / hour
High level Tech Support Rep (Linux Experience helpful) - Hybrid in Scottsdale
Added 10 mins ago
WF
Sr. Lead Digital Product Management - CBL Deposit Payments
Wells Fargo
CHANDLER, AZ
- $175,000 to $305,000 USD / year
Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CBL Deposit Payments Group. This role reporting…

Central Research

Customer Support Manager (Remote)

Augusta, GA, United States
Lowell, AR, United States
Washington, DC, United States
Hendersonville, TN, United States
Fairfax, VA, United States
Gallatin, TN, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary:

Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for effective day-to-day supervision and leadership of the administrative support teams. The manager will ensure the customer’s experience is positive by overseeing the administrative support teams to review and respond to consumer documentation, requests, verify program eligibility, and process student loan forgiveness applications. They will deliver superior quality customer service, meet quality assurance requirements, accurately resolve customer inquiries, while adhering to all state and federal regulations. The Customer Support Manager for Support Services will support the operational teams, meet contractual obligations, and hit performance metrics. They will collaborate with the Director of Operations (DOO) to cultivate a positive work environment by engaging employees with a sense of job performance ownership and accountability to ensure our service levels are superior.

Essential Duties & Responsibilities:

Responsible for managing the leadership and administrative teams for all the support services on student loan repayment plan options and forgiveness, while ensuring compliance standards
Lead, train, develop, and motivate teams, Supervisors in support roles to maximize performance
Collaborate with the DOO to enhance workflows and strategies to enhance the customer’s student loan experience including application processing, quality and production
Ensure sufficient internal controls and compliance training are established, reviewed, and maintained to stay compliant with appropriate federal and state regulations
Mentor, train and coach staff on providing administrative support for student loan programs to improve efficiency, accuracy, effectiveness, and compliance of handling interactions in a timely manner
Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns arise
Obtain production and compliance goals
Proactively audit processes, procedures, and documents to identity opportunities and trends for performance improvement
Create, monitor, and review administrative support production and metric reports
Work with workforce management to ensure staffing levels are in line so that performance metrics are met
Assist with resolution of accounts if a complaint, dispute or other compliance concerns arise
Report any compliance issues to leadership
Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations

Minimum Requirements (Education & Experience):

High School Diploma/GED
3 years of experience in administrative customer service leadership role directing and managing teams
3 years of experience working on the Department of Education student loan servicing contract
US Citizenship is required per the contract
Must be able to obtain and maintain a 5C Suitability clearance

Preferred Requirements (Education & Experience):

Bachelor's Degree •
5+ years’ experience in administrative customer service leadership role directing and managing teams
5+ years’ experience working on the Department of Education student loan servicing contract
Preference will be given to internal applicants who meet all of the position requirements

Minimum Requirements (Knowledge, Skills & Abilities):

Knowledge and understanding of the Telephone Consumer Protection Act and Consumer Financial Protection Bureau, its related regulations and the state laws and regulations
Ability to create presentations and provide training to staff regarding performance
Capable of leading a team and coaching a team
Detail oriented and ability to multi-task
Excellent written, verbal, and interpersonal communication skills
Proficient knowledge of Microsoft Office applications
Ability to read, write and speak fluent English
Excellent presentation and facilitations skills
Demonstrated ability to communicate effectively within all levels of the organization
Ability to adjust quickly to changing business needs

EEO Statement:

Equal Opportunity Employer, including veterans and individuals with disabilities. The Know Your Rights Poster can be found at https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary. Please note: We are currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding

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