Jobs in the United States

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Added 1 min ago
BH
Solution Architect
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Added 1 min ago
BH
Outpatient Complex Coder
Banner Health
Remote, United States
- $27.35 to $41.03 USD / hour
…training by both the Banner Coding Education team and your hiring manager, with continued support throughout your career…
Added 1 min ago
Associate Director Registered Nurse Medical Oncology
Banner Health
Gilbert, AZ
As an RN Associate Director for Medical Oncology , you will provide managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure…
Added 1 min ago
WF
Sr. Lead Digital Product Management - CBL Deposit Payments
Wells Fargo
CHANDLER, AZ
- $175,000 to $305,000 USD / year
Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CBL Deposit Payments Group. This role reporting…
Added 1 min ago
Program Business Operations Manager 2
Northrop Grumman
Chandler, AZ
The Program Business Operations Manager 2 will partner with the Program and Functional Managers to manage all financial, schedule, contractual, and proposal and aspects of the program to…
Added 1 min ago
Infrastructure Engineering Manager (Mainframe Database)
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking an Infrastructure Engineering Manager (Mainframe Database) to lead teams responsible for Db2 and IMS database engineering, infrastructure, administration, and…
Added 1 min ago
Systems Operations Manager - Platform Front Line
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.
Added 1 min ago
AU
Security Officer – Concierge
Allied Universal
Tempe, AZ
- $25 USD / hour
Record and report any incidents to the Site Supervisor, Operations Manager, or Site Security Manager.
Added 1 min ago
AE
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.…
Added 2 mins ago
Boiler Service Development Manager
EMCOR Group
Phoenix, AZ
This role works closely with branch leadership, operations teams, sales personnel, and field technicians to expand Mesa's Boiler Services market presence, deliver exceptional customer…
Added 2 mins ago
Transmission Maintenance Lineman (Hotstick Deer Valley) LOMA
Arizona Public Service
PHOENIX, AZ
Opportunity to Support External Human Cargo (EHC) Operations.
Added 2 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Phoenix, AZ
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 2 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Phoenix, AZ
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 4 mins ago
Associate Manager, Integration and Test Engineering 1
L3Harris Technologies
Fort Wayne, IN
Work closely with test engineers, manufacturing, chamber operations, program teams, customers, and support organizations to resolve issues and maintain execution flow.
Added 6 mins ago
Customer Support Manager (Remote)
Central Research
Augusta, GA · Lowell, AR · Washington, DC · Hendersonville, TN · Fairfax, VA · Gallatin, TN
Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for…
Added 7 mins ago
G
Medical Underwriting Manager
GPAC
Overland Park, KS
- $70,000 to $80,000 USD / year
We are seeking an experienced Medical Underwriting Manager to lead the daily operations, performance, and development of a small-group medical underwriting team.
Added 8 mins ago
ET
Contracts Specialist
Energy Trust of Oregon
Portland, OR
- $39.23 to $59.62 USD / hour
…contracts relating to Energy Trust programs, projects, and operations. They interface with employees across the organization helping to: develop, review, and approve forms that define…
Added 8 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
NY · New York, NY
As our Customer Success Manager, you will own the full post-sale relationship with MCP Manager customers: onboarding, adoption, support, renewals, and expansion. Our customers are typically…
Added 8 mins ago
Senior Manager of Customer Success
Healthix
NY · New York, NY
Through initiatives such as Healthix Connects, our internal volunteer and community engagement program, we are deepening our relationships with local organizations and creating…
Added 8 mins ago
Business Development and Relationship Manager - Gallo Mechanical Service
Gallo Mechanical
Charlotte, NC
Gallo Mechanical Services is seeking a dynamic and skilled Business Development & Relationship Manager to join our team. As a Business Development & Relationship Manager, you will have…
Added 8 mins ago
Resource Operations Manager
Big Spaceship
NY · New York, NY
We are looking for a NY-based Resource Operations Manager to be the operational backbone of how our work gets staffed, contracted, tracked and paid for. Our flexible talent bench is how we…
Added 8 mins ago
Senior Marketing Manager
Connexity | Skimlinks, a Taboola company
NY · New York, NY
We're looking for a hands-on Senior Marketing Manager to build and scale our US B2B lead and demand generation engine. This role will be responsible for developing multi-channel marketing…
Added 8 mins ago
BC
Temporary Housing Coordinator
Brilliant Corners
Los Angeles, CA
- $24.04 to $29.14 USD / hour
…homeless individuals throughout Los Angeles County - this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site…
Added 16 mins ago
T
VP / Executive Construction Project Manager
TEKsystems
Honolulu, HI
- $170,000 to $200,000 USD / year
operations including staffing assignments, project plan development, cost and
Added 16 mins ago
B+
Construction Manager
Bowers + Kubota
Honolulu, HI
- $88,200 to $112,000 USD / year
We are seeking a skilled and proactive Construction Manager to oversee and coordinate construction projects. This role involves managing field operations, ensuring compliance with safety…

Central Research

Customer Support Manager (Remote)

Augusta, GA, United States
Lowell, AR, United States
Washington, DC, United States
Hendersonville, TN, United States
Fairfax, VA, United States
Gallatin, TN, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary:

Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for effective day-to-day supervision and leadership of the administrative support teams. The manager will ensure the customer’s experience is positive by overseeing the administrative support teams to review and respond to consumer documentation, requests, verify program eligibility, and process student loan forgiveness applications. They will deliver superior quality customer service, meet quality assurance requirements, accurately resolve customer inquiries, while adhering to all state and federal regulations. The Customer Support Manager for Support Services will support the operational teams, meet contractual obligations, and hit performance metrics. They will collaborate with the Director of Operations (DOO) to cultivate a positive work environment by engaging employees with a sense of job performance ownership and accountability to ensure our service levels are superior.

Essential Duties & Responsibilities:

Responsible for managing the leadership and administrative teams for all the support services on student loan repayment plan options and forgiveness, while ensuring compliance standards
Lead, train, develop, and motivate teams, Supervisors in support roles to maximize performance
Collaborate with the DOO to enhance workflows and strategies to enhance the customer’s student loan experience including application processing, quality and production
Ensure sufficient internal controls and compliance training are established, reviewed, and maintained to stay compliant with appropriate federal and state regulations
Mentor, train and coach staff on providing administrative support for student loan programs to improve efficiency, accuracy, effectiveness, and compliance of handling interactions in a timely manner
Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns arise
Obtain production and compliance goals
Proactively audit processes, procedures, and documents to identity opportunities and trends for performance improvement
Create, monitor, and review administrative support production and metric reports
Work with workforce management to ensure staffing levels are in line so that performance metrics are met
Assist with resolution of accounts if a complaint, dispute or other compliance concerns arise
Report any compliance issues to leadership
Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations

Minimum Requirements (Education & Experience):

High School Diploma/GED
3 years of experience in administrative customer service leadership role directing and managing teams
3 years of experience working on the Department of Education student loan servicing contract
US Citizenship is required per the contract
Must be able to obtain and maintain a 5C Suitability clearance

Preferred Requirements (Education & Experience):

Bachelor's Degree •
5+ years’ experience in administrative customer service leadership role directing and managing teams
5+ years’ experience working on the Department of Education student loan servicing contract
Preference will be given to internal applicants who meet all of the position requirements

Minimum Requirements (Knowledge, Skills & Abilities):

Knowledge and understanding of the Telephone Consumer Protection Act and Consumer Financial Protection Bureau, its related regulations and the state laws and regulations
Ability to create presentations and provide training to staff regarding performance
Capable of leading a team and coaching a team
Detail oriented and ability to multi-task
Excellent written, verbal, and interpersonal communication skills
Proficient knowledge of Microsoft Office applications
Ability to read, write and speak fluent English
Excellent presentation and facilitations skills
Demonstrated ability to communicate effectively within all levels of the organization
Ability to adjust quickly to changing business needs

EEO Statement:

Equal Opportunity Employer, including veterans and individuals with disabilities. The Know Your Rights Poster can be found at https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary. Please note: We are currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding

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