Jobs in the United States

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Added 1 min ago
Special Events Coordinator
City of San Luis
San Luis, AZ
Added 1 min ago
BH
Solution Architect
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
…Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient…
Added 1 min ago
Onboarding Specialist
EXOS
Phoenix, AZ
…reporting to the People Operations Business Partner & Onboarding…
Added 1 min ago
BH
Outpatient Complex Coder
Banner Health
Remote, United States
- $27.35 to $41.03 USD / hour
…training by both the Banner Coding Education team and your hiring manager, with continued support throughout your career…
Added 1 min ago
Loan Sales Specialist
OneMain Financial
Laveen, AZ
…can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other…
Added 1 min ago
C
COMPLEX MANAGER, LEARN & DEVEL
CoreCivic
FLORENCE, AZ
- $32.53 USD / hour
The Complex Manager, Learning and Development provides oversight for the entire correctional complex in areas that include staff training and development, instructional design, and training…
Added 1 min ago
Master Social Worker - MSW
Fresenius Medical Care
Sun City West, AZ
Utilizes FKC patient education programs, established social work theory and methods, social work focused interventions, and quality of life measurement instruments as part of assessment and…
Added 1 min ago
SECRETARY
State of Arizona
LAKE HAVASU CITY, AZ
…incoming correspondence and telephone contacts directed to the manager in a professional manner and uses sound judgment in determining the course of…
Added 1 min ago
Maintenance Supervisor, Multifamily
Cushman & Wakefield
Prescott, AZ
Reports any maintenance issues that affect the budget such as life safety, vacant repairs, property damages, and common area needs to the manager.
Added 1 min ago
HSE Manager II
The Walsh Group
Goodyear, AZ
Works directly with the Project Manager and the management team to develop and implement an effective site-specific EHS plan, while adhering to all corporate, divisional, and regional EHS…
Added 1 min ago
Associate Director Registered Nurse Medical Oncology
Banner Health
Gilbert, AZ
…inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive…
Added 1 min ago
S
Area Executive Chef
Sodexo
GLENDALE, AZ
- $74,290 to $96,140 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 1 min ago
WF
Sr. Lead Digital Product Management - CBL Deposit Payments
Wells Fargo
CHANDLER, AZ
- $175,000 to $305,000 USD / year
Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CBL Deposit Payments Group. This role reporting…
Added 1 min ago
Program Business Operations Manager 2
Northrop Grumman
Chandler, AZ
The Program Business Operations Manager 2 will partner with the Program and Functional Managers to manage all financial, schedule, contractual, and proposal and aspects of the program to…
Added 1 min ago
Infrastructure Engineering Manager (Mainframe Database)
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking an Infrastructure Engineering Manager (Mainframe Database) to lead teams responsible for Db2 and IMS database engineering, infrastructure, administration, and…
Added 1 min ago
RN Clinical Review Nurse I
Elevance Health
Chandler, AZ
…expertise and healthcare service capabilities to support federal programs. The organization delivers solutions across claims administration, data, and care delivery to help address complex…
Added 1 min ago
Systems Operations Manager - Platform Front Line
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.
Added 2 mins ago
Event Manager - Arizona
Mindful Support Services
Phoenix, AZ
The Events Manager leads the planning, budgeting, execution, and continuous improvement of Mindful Support Services’ events. This role owns established event processes while strengthening…
Added 2 mins ago
Physical Therapist
Veterans Affairs, Veterans Health Administration
Phoenix, AZ
Added 2 mins ago
EI
Biomedical Technician/BESS - Imaging
ERP International
Phoenix, AZ
- $90,000 to $120,000 USD / year
…Equipment Specialist (CLES), or Certified Healthcare Technology Manager…
Added 2 mins ago
S
General Manager 4 - Food
Sodexo
PHOENIX, AZ
- $74,290 to $96,140 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 2 mins ago
EI
Biomedical Technician/BESS - Info Sys
ERP International
Phoenix, AZ
- $80,000 to $110,000 USD / year
…Equipment Specialist (CLES), or Certified Healthcare Technology Manager…
Added 2 mins ago
Psychologist (PTSD)
Veterans Affairs, Veterans Health Administration
Phoenix, AZ
Added 2 mins ago
GROCERY BAGGER/CART PUSHER
Kroger Family of Companies
Phoenix, AZ
·Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
Added 2 mins ago
Medical Staff Manager
Banner Health
Phoenix, AZ
…excellence and organizational strategy? As a Medical Staff Services Manager at Banner Health, you'll be at the heart of ensuring our physicians and allied health professionals are…

Central Research

Customer Support Manager (Remote)

Augusta, GA, United States
Lowell, AR, United States
Washington, DC, United States
Hendersonville, TN, United States
Fairfax, VA, United States
Gallatin, TN, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary:

Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for effective day-to-day supervision and leadership of the administrative support teams. The manager will ensure the customer’s experience is positive by overseeing the administrative support teams to review and respond to consumer documentation, requests, verify program eligibility, and process student loan forgiveness applications. They will deliver superior quality customer service, meet quality assurance requirements, accurately resolve customer inquiries, while adhering to all state and federal regulations. The Customer Support Manager for Support Services will support the operational teams, meet contractual obligations, and hit performance metrics. They will collaborate with the Director of Operations (DOO) to cultivate a positive work environment by engaging employees with a sense of job performance ownership and accountability to ensure our service levels are superior.

Essential Duties & Responsibilities:

Responsible for managing the leadership and administrative teams for all the support services on student loan repayment plan options and forgiveness, while ensuring compliance standards
Lead, train, develop, and motivate teams, Supervisors in support roles to maximize performance
Collaborate with the DOO to enhance workflows and strategies to enhance the customer’s student loan experience including application processing, quality and production
Ensure sufficient internal controls and compliance training are established, reviewed, and maintained to stay compliant with appropriate federal and state regulations
Mentor, train and coach staff on providing administrative support for student loan programs to improve efficiency, accuracy, effectiveness, and compliance of handling interactions in a timely manner
Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns arise
Obtain production and compliance goals
Proactively audit processes, procedures, and documents to identity opportunities and trends for performance improvement
Create, monitor, and review administrative support production and metric reports
Work with workforce management to ensure staffing levels are in line so that performance metrics are met
Assist with resolution of accounts if a complaint, dispute or other compliance concerns arise
Report any compliance issues to leadership
Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations

Minimum Requirements (Education & Experience):

High School Diploma/GED
3 years of experience in administrative customer service leadership role directing and managing teams
3 years of experience working on the Department of Education student loan servicing contract
US Citizenship is required per the contract
Must be able to obtain and maintain a 5C Suitability clearance

Preferred Requirements (Education & Experience):

Bachelor's Degree •
5+ years’ experience in administrative customer service leadership role directing and managing teams
5+ years’ experience working on the Department of Education student loan servicing contract
Preference will be given to internal applicants who meet all of the position requirements

Minimum Requirements (Knowledge, Skills & Abilities):

Knowledge and understanding of the Telephone Consumer Protection Act and Consumer Financial Protection Bureau, its related regulations and the state laws and regulations
Ability to create presentations and provide training to staff regarding performance
Capable of leading a team and coaching a team
Detail oriented and ability to multi-task
Excellent written, verbal, and interpersonal communication skills
Proficient knowledge of Microsoft Office applications
Ability to read, write and speak fluent English
Excellent presentation and facilitations skills
Demonstrated ability to communicate effectively within all levels of the organization
Ability to adjust quickly to changing business needs

EEO Statement:

Equal Opportunity Employer, including veterans and individuals with disabilities. The Know Your Rights Poster can be found at https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary. Please note: We are currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding

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