Jobs in the United States

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Added 11 mins ago
Store Assistant Manager
Circle K
Martinsville, VA
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 11 mins ago
ES
Assistant Store Manager
Extra Space Storage
Oro Valley, AZ
- $16.85 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 11 mins ago
Customer Service Representative 4
State of Arizona
SURPRISE, AZ
Lead the field office in serving customers by processing high volume of transactions with minimal errors; assist in complex customer transactions, inquiries and complaints that require…
Added 11 mins ago
WF
Sr. Lead Digital Product Management - CBL Deposit Payments
Wells Fargo
CHANDLER, AZ
- $175,000 to $305,000 USD / year
Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CBL Deposit Payments Group. This role reporting…
Added 11 mins ago
Program Business Operations Manager 2
Northrop Grumman
Chandler, AZ
The Program Business Operations Manager 2 will partner with the Program and Functional Managers to manage all financial, schedule, contractual, and proposal and aspects of the program to…
Added 11 mins ago
Infrastructure Engineering Manager (Mainframe Database)
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking an Infrastructure Engineering Manager (Mainframe Database) to lead teams responsible for Db2 and IMS database engineering, infrastructure, administration, and…
Added 11 mins ago
Systems Operations Manager - Platform Front Line
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.
Added 11 mins ago
MI
Full Time Nabisco Merchandiser/Order Writer
Mondelez International
Scottsdale, AZ
- $17.5 to $18.5 USD / hour
- Full-time
Join our Mission to Lead the Future of Snacking AT Mondelēz International
Added 11 mins ago
Assistant Manager
Kneaders Bakery & Cafe
Mesa, AZ
Kneaders Bakery & Cafe is currently looking for a talented full or part-time Hourly Assistant Manager who is as passionate about food quality, customer service, & community as we are at…
Added 11 mins ago
AE
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 12 mins ago
Boiler Service Development Manager
EMCOR Group
Phoenix, AZ
The Boiler Service Development Manager is responsible for the overall growth, profitability, operational performance, and strategic development of Mesa Energy Systems' Boiler Services…
Added 12 mins ago
Onshore Delivery Lead / Scrum Master
Capgemini
Phoenix, AZ
5+ years of experience as a Scrum Master, Delivery Lead, Technical Project Manager, or similar role supporting engineering teams.
Added 12 mins ago
EG
Program Manager
Eliassen Group
Phoenix, AZ
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 12 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Phoenix, AZ
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 14 mins ago
Quality Control Manager - Steel Bridge Fabrication
GPAC
Columbia, MO
We're looking for an experienced Quality Control Manager to lead QC for a structural steel fabrication operation focused on bridge work near Columbia, Missouri. You'll own the quality…
Added 14 mins ago
Associate Manager, Integration and Test Engineering 1
L3Harris Technologies
Fort Wayne, IN
Job Title: Associate Manager, Integration and Test Engineering
Added 15 mins ago
Quality Control Manager - Steel Bridge Fabrication (Relocation to Columbia, MO)
GPAC
Missouri
Ready for a move? We're hiring an experienced Quality Control Manager to lead QC for a structural steel bridge fabrication operation in Columbia, Missouri, with relocation assistance for…
Added 15 mins ago
Quality Control Manager - Steel Bridge Fabrication (Relocation to Columbia, MO)
GPAC
Illinois
Ready for a move? We're hiring an experienced Quality Control Manager to lead QC for a structural steel bridge fabrication operation in Columbia, Missouri, with relocation assistance for…
Added 15 mins ago
Quality Control Manager - Steel Bridge Fabrication (Relocation to Columbia, MO)
GPAC
Kansas City, MO
Ready for a move? We're hiring an experienced Quality Control Manager to lead QC for a structural steel bridge fabrication operation in Columbia, Missouri, with relocation assistance for…
Added 15 mins ago
Quality Control Manager - Steel Bridge Fabrication (Relocation to Columbia, MO)
GPAC
Texas
Ready for a move? We're hiring an experienced Quality Control Manager to lead QC for a structural steel bridge fabrication operation in Columbia, Missouri, with relocation assistance for…
Added 15 mins ago
Quality Control Manager - Steel Bridge Fabrication (Relocation to Columbia, MO)
GPAC
Colorado
Ready for a move? We're hiring an experienced Quality Control Manager to lead QC for a structural steel bridge fabrication operation in Columbia, Missouri, with relocation assistance for…
Added 17 mins ago
Customer Support Manager (Remote)
Central Research
Augusta, GA · Lowell, AR · Washington, DC · Hendersonville, TN · Fairfax, VA · Gallatin, TN
Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for…
Added 17 mins ago
G
Medical Underwriting Manager
GPAC
Overland Park, KS
- $70,000 to $80,000 USD / year
We are seeking an experienced Medical Underwriting Manager to lead the daily operations, performance, and development of a small-group medical underwriting team.
Added 17 mins ago
G
Quality Control Manager - Structural Steel Fabrication
GPAC
Cincinnati, OH
- $100,000 to $140,000 USD / year
We're hiring a Quality Control Manager to lead the shop QC program at a structural steel fabricator in the Cincinnati metro.Responsibilities:<ul><li>Run…
Added 18 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
NY · New York, NY
…that same mission of trust and control into the AI era. MCP Manager (MCPM) is our newest product: a governance and management platform for Model Context Protocol (MCP), the emerging…

Central Research

Customer Support Manager (Remote)

Augusta, GA, United States
Lowell, AR, United States
Washington, DC, United States
Hendersonville, TN, United States
Fairfax, VA, United States
Gallatin, TN, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary:

Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for effective day-to-day supervision and leadership of the administrative support teams. The manager will ensure the customer’s experience is positive by overseeing the administrative support teams to review and respond to consumer documentation, requests, verify program eligibility, and process student loan forgiveness applications. They will deliver superior quality customer service, meet quality assurance requirements, accurately resolve customer inquiries, while adhering to all state and federal regulations. The Customer Support Manager for Support Services will support the operational teams, meet contractual obligations, and hit performance metrics. They will collaborate with the Director of Operations (DOO) to cultivate a positive work environment by engaging employees with a sense of job performance ownership and accountability to ensure our service levels are superior.

Essential Duties & Responsibilities:

Responsible for managing the leadership and administrative teams for all the support services on student loan repayment plan options and forgiveness, while ensuring compliance standards
Lead, train, develop, and motivate teams, Supervisors in support roles to maximize performance
Collaborate with the DOO to enhance workflows and strategies to enhance the customer’s student loan experience including application processing, quality and production
Ensure sufficient internal controls and compliance training are established, reviewed, and maintained to stay compliant with appropriate federal and state regulations
Mentor, train and coach staff on providing administrative support for student loan programs to improve efficiency, accuracy, effectiveness, and compliance of handling interactions in a timely manner
Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns arise
Obtain production and compliance goals
Proactively audit processes, procedures, and documents to identity opportunities and trends for performance improvement
Create, monitor, and review administrative support production and metric reports
Work with workforce management to ensure staffing levels are in line so that performance metrics are met
Assist with resolution of accounts if a complaint, dispute or other compliance concerns arise
Report any compliance issues to leadership
Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations

Minimum Requirements (Education & Experience):

High School Diploma/GED
3 years of experience in administrative customer service leadership role directing and managing teams
3 years of experience working on the Department of Education student loan servicing contract
US Citizenship is required per the contract
Must be able to obtain and maintain a 5C Suitability clearance

Preferred Requirements (Education & Experience):

Bachelor's Degree •
5+ years’ experience in administrative customer service leadership role directing and managing teams
5+ years’ experience working on the Department of Education student loan servicing contract
Preference will be given to internal applicants who meet all of the position requirements

Minimum Requirements (Knowledge, Skills & Abilities):

Knowledge and understanding of the Telephone Consumer Protection Act and Consumer Financial Protection Bureau, its related regulations and the state laws and regulations
Ability to create presentations and provide training to staff regarding performance
Capable of leading a team and coaching a team
Detail oriented and ability to multi-task
Excellent written, verbal, and interpersonal communication skills
Proficient knowledge of Microsoft Office applications
Ability to read, write and speak fluent English
Excellent presentation and facilitations skills
Demonstrated ability to communicate effectively within all levels of the organization
Ability to adjust quickly to changing business needs

EEO Statement:

Equal Opportunity Employer, including veterans and individuals with disabilities. The Know Your Rights Poster can be found at https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary. Please note: We are currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding

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