Program Delivery Lead

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The Program Delivery Lead will work with the Primary Care Organization (PCO)'s National Director of Behavioral Health (BH) Strategy and Operations and behavioral health clinical and operational leaders to oversee operations, performance management, and future-state strategy across the PCO behavioral health portfolio. The portfolio spans three program areas: low- to moderate-acuity mental illness; Serious Mental Illness (SMI) and Substance Use Disorder (SUD); and dementia. The role will report to the PCO's Director of BH Strategy and Operations.

The Program Delivery Lead works on problems of diverse scope and complexity, including designing program operations and improvements, developing analytical performance-management processes and dashboards, addressing day-to-day execution challenges, and supporting the operational needs of clinical and program leadership. The Program Delivery Lead will partner with program medical directors and other clinical and operational leaders on implementation, planning, and execution across the behavioral health portfolio.

The Program Delivery Lead will exercise independent judgment and decision-making to drive job duties and related tasks, demonstrate end-to-end ownership and attention to detail, bring a high caliber of analytic rigor, and have an internally self-motivated working style with confidence to drive work autonomously.

The successful candidate brings strong strategic and operational experience in program operations and performance management, along with a robust analytics toolkit and experience designing and implementing performance-management tools such as dashboards. This position supports care delivery through leadership in strategy, operations, performance management, analytics, and program execution, rather than leading with clinical expertise.

This is a critical role requiring an ownership mindset and the ability to manage multiple processes end-to-end in parallel, in close collaboration with functional and clinical teams.

Major Duties and Responsibilities

• Own program operations and performance management across the behavioral health portfolio, including day-to-day execution, implementation, process improvement, issue resolution, and coordination across the low- to moderate-acuity mental illness, Serious Mental Illness and Substance Use Disorder, and dementia program areas.
• Own the analytics required to manage program performance, including defining KPIs and metric specifications, designing and launching dashboards, conducting data-quality checks, and using insights to monitor access, clinical quality, cost, budgets, forecasts, and operational performance.
• Lead executive reporting at the market, regional, and national levels across behavioral health program areas, translating performance results, risks, opportunities, and program impact into clear, actionable updates for market leaders and PCO executives.
• Partner closely with the EMR product team, clinical analytics, Medical Economics, and other key stakeholders to define metrics, integrate data, and strengthen reporting capabilities.
• Own the business partnership and design input for technical products that support behavioral health programs and PCO clinicians, working in close collaboration with PCO product teams to support delivery.
• Establish and maintain collaborative relationships with strategic stakeholders, including clinical teams, technology partners, data and analytics leaders, external partners, and Complex Care leadership, to support program and project implementation and drive adoption of new strategies and tactics.
• Manage special projects at the request of the National BH Director on an ad hoc basis, supporting a range of operational, process-improvement, and strategic needs.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in a relevant field (e.g. health care administration, business administration, social work)
• 5+ years experience in healthcare strategy and operations, including in health-related product, IT, analytics, preferably in value-based care or behavioral health
• 5+ years of cross-functional translation tooling experience (e.g., sitting between clinical leadership team and hands-on-keys product development team)
• Experience in developing performance dashboards – specifically defining metric definitions, collaborating with analytics and tech teams to implement dashboards, and performing metric quality checks - and defining product feature specifications
• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes and build meaningful relationships across stakeholders
• Must reside in a CenterWell/Conviva PCO market location

Preferred Qualifications

• Experience working in behavioral health care or value-based care settings (Collaborative Care experience ideal)
• Exposure and experience working with EMR platforms (e.g., Athena)
• Master’s degree in health care administration, business administration, nursing, social work, or a related field.
• Reside in the Villages, FL metro area

Knowledge/Skills/Abilities/Competencies Required

• Strong analytical and problem-solving skills with the ability to develop and implement metrics to measure the effectiveness of care transitions.
• Proficiency with Excel (e.g., Pivot tables, analytic models) and Powerpoint
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels.
• Proficiency in tracking and evaluating process/system outcomes and performing and monitoring rapid cycle process improvement, including in defining and measuring KPIs.
• Excellent project and program management skills
• Understanding of quality and value drivers in full risk care delivery, ideally in Medicare/seniors
• Demonstrated ability to work collaboratively with clinical and operational leaders across a complex health care organization.
• Ability to multi-task in a fast-paced work environment
• Excellent organizational skills
• Ability to independently manage projects and maintain timelines for completion
• Compassion and desire to advocate for patient needs
• Computer skills in word processing, database management, spreadsheets, and report writing

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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