AI & Automation Engineer

About Centella

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

description

The AI & Automation Engineer will serve as the bridge between modern AI technologies and those core business applications. The main focus of this role will include embedding AI, machine learning, and intelligent automation directly into our Dynamics 365 ecosystem and Dataverse. Working closely with internal DevOps engineers, business stakeholders, and our external Dynamics 365 implementation partner, this individual will turn manual, repetitive tasks into automated, intelligent workflows that measurably improve efficiency across the company.

main duties and responsibilities

• Design, build, and deploy end-to-end automated workflows using Microsoft Power Automate, Copilot Studio, and Azure AI services natively integrated with Dynamics 365.
• Develop and maintain specialized Copilots, AI prompts, and predictive models, such as predictive maintenance in Field Service, cash flow forecasting in Finance & Operations, and sentiment analysis in CRM.
• Partner with business stakeholders to map complex manual workflows, identify the highest-value automation opportunities, and translate them into technical AI solutions.
• Optimize the Dataverse layer to ensure clean, reliable data pipelines feed AI modules and reporting systems, collaborating closely with the Senior Data & Reporting Analyst
• Package all AI, Copilot, and automation solutions as managed solutions, and use Azure DevOps pipelines for automated testing, version control, and deployment across Development, Sandbox, and Production environments.
• Collaborate with Centella’s external Dynamics 365 implementation partner to ensure core development aligns seamlessly with intelligent automation extensions.
• Apply responsible AI, data security, and governance practices to all solutions, ensuring sensitive business and customer data is handled appropriately.
• Monitor, troubleshoot, and continuously improve deployed AI and automation solutions in the production environment.
• Measure, document, and report on the impact of deployed automations, including reductions in manual data entry and processing time.
• Build and maintain integrations between Dynamics 365, Dataverse, and other business systems using standard connectors, APIs, and Azure services such as Logic Apps and Azure Functions.
• Administer Power Platform environments, connectors, and data loss prevention (DLP) policies, and monitor AI and automation of consumption and licensing costs.
• Establish reusable components, automation standards, and best practices that support the IT team’s transition to a DevOps operating model.
• Participate in peer reviews, testing, and user acceptance testing (UAT) to ensure solutions are reliable and meet business requirements before release.
• Create and maintain technical documentation, solution designs, and support runbooks for all AI and automation solutions.
• Train and support end users on new Copilots, AI tools, and automated workflows to drive adoption across departments.
• Stay current on Microsoft AI, Dynamics 365, and Power Platform release waves, and recommend new capabilities that can benefit the business.

skills and ABILITIES

• Hands-on expertise in customizing, configuring, and extending Microsoft Dynamics 365 (Finance & Operations or Customer Engagement/CRM) and the Power Platform.
• Practical experience with Microsoft Copilot Studio, Azure OpenAI Service, AI Builder, and prompt engineering in an enterprise environment.
• An automation mindset, with a proven track record of replacing brittle, manual business processes with robust, automated cloud flows.
• Working knowledge of DevOps and application lifecycle management (ALM) practices, including source control (Git), Azure DevOps, and solution lifecycle management within the Microsoft ecosystem.
• Strong collaborative communication skills, with the ability to sit down with non-technical stakeholders, map out a complex manual workflow, and translate it into a technical solution.
• Strong analytical and problem-solving skills, with the ability to prioritize competing requests and manage multiple projects at once.

qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline is required.
• 2+ years of hands-on experience customizing, configuring, and extending Microsoft Dynamics 365 and the Power Platform.
• Demonstrated experience deploying AI or automation solutions into a production enterprise environment.
• Experience working alongside external implementation partners or vendors is required.
• Relevant Microsoft certifications (e.g., Power Platform Developer, Azure AI Engineer) are a plus.

WHAT’S IN IT FOR YOU

• Hybrid work schedule
• Career Growth Opportunities
• Training and Development
• 401k with company match
• Medical, Dental, Vision
• Paid Time Off
• Health Savings and Flexible Spending Account

This is a hybrid role, requiring office presence in our fabulous offices in South Miami, two to three days a week (at the company's sole discretion, and subject to change). Come join our collaborative and winning team in a family business, that has become a business of families!