OPPORTUNITY SUMMARY
The Technical Architect owns the design of solutions that span multiple products, teams, and systems across Cenero's software portfolio. This portfolio includes internal and client-facing web applications that support our AV Sales, Integration, and Managed Services businesses, along with the business systems behind them. This role sits at the intersection of Product, Engineering, IT, and Data, taking on cross-team challenges such as shared product data, integration between platforms, and delivery pipelines. The Technical Architect defines how solutions come together across teams, partnering with Product Owners who prioritize and deliver the work within their own teams. The role does not own a backlog or a development team; success is measured by designs that are built as intended and deliver the expected business outcome. The ideal candidate brings a balanced blend of deep technical expertise and strategic thinking, with a track record of leading architectural change across multiple teams from discovery through implementation.
ESSENTIAL RESPONSIBILITIES
The following responsibilities are considered essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Problem Framing & Solution Discovery
- Translate complex, cross-team challenges into clearly defined problems that can be prioritized, sequenced, and funded.
- Lead discovery with Product Owners, software engineers, IT, and data teams to assess the current state and identify constraints, dependencies, and root causes.
- Quantify the business impact of current-state issues, including time, rework, risk, or revenue, so technical initiatives can be weighed against feature work.
Architecture & Solution Design
- Develop and evaluate design options, including build, buy, and integrate, outlining trade-offs in cost, effort, risk, performance, security, and total cost of ownership.
- Define systems of record, data ownership, and integration patterns across product applications and business systems, including Microsoft Dynamics CRM, Q360, and Great Plains.
- Plan the architecture for the upcoming ERP migration, sequencing cutovers into phased, reversible steps that minimize business disruption and deliver value along the way.
- Guide the modernization of applications, defining the target architecture and migration approach.
- Establish and maintain reference architectures, design standards, and architecture decision records.
Platform, DevOps & AI-Enabled Modernization
- Own DevOps for the engineering organization, including CI/CD pipelines, environment strategy, and release standards.
- Build prototypes and proofs of concept to validate designs before they are handed to Scrum teams for production development.
- Design AI tooling, harnesses, and delivery guardrails, including automated code review and test generation, that remain independent of any single LLM or vendor.
- Partner regularly with the Security Engineering on identity and authorization, secrets management, observability, and the use of customer data with AI tools, ensuring designs meet SOC 2 and GDPR requirements.
Stakeholder Alignment & Cross-Team Enablement
- Build collective agreement on proposed designs across Product, Engineering, and IT, escalating disagreements early with clear and balanced recommendations.
- Document agreed architecture with enough clarity and detail for Software Engineering management to enforce it and for Scrum teams to begin work.
- Break designs into sprint-sized work packages and partner with Product Owners on prioritization, remaining engaged through implementation.
- Collaborate with outside contractors and Ricoh Japan engineering teams to align on shared architecture and integration standards.
- Mentor engineers, analysts, and Product Owners to strengthen technical decision-making across the organization.
- Foster a culture of quality, ownership, and exceptional performance in line with Cenero's Core Values.
- Perform other duties as assigned.
CORE COMPETENCIES
The following competencies represent the professional behaviors and attributes essential to success in this role:
Leadership & Influence
- Builds alignment across teams and disciplines without relying on direct authority.
- Makes sound, well-reasoned architectural decisions and adapts them as new information emerges.
Communication & Collaboration
- Communicates clearly and professionally across all levels of the organization, both internally and externally.
- Translates technical trade-offs into clear business terms for leadership and stakeholders.
Problem-Solving & Accountability
- Identifies root causes before proposing solutions.
- Takes ownership of design outcomes and follows initiatives through implementation.
Organization & Attention to Detail
- Manages multiple concurrent initiatives across teams without losing track of sequencing or dependencies.
- Ensures accuracy and thoroughness in all design documentation and decision records.
Professionalism & Ethics
- Acts with honesty, integrity, and transparency at all times.
- Represents Cenero professionally in all partner, vendor, and Ricoh interactions.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related technical discipline, or equivalent work experience.
Experience
- 7–10 years of progressive experience in software engineering, systems integration, or enterprise architecture, including at least 3 years designing solutions that span multiple applications.
- Demonstrated experience leading architectural change across multiple teams, from discovery through implementation.
- Experience defining systems of record, data ownership, and integration patterns across multiple applications or databases.
- Experience with .NET and C# application architecture, relational data modeling, and REST API design in production environments.
- Hands-on experience using AI development tools such as Claude Code or Cursor in real-world engineering work, with the judgment to validate their output.
- Experience designing and managing CI/CD pipelines and DevOps practices across multiple teams.
- Experience with ERP or CRM platforms and migrations, such as Microsoft Dynamics, Q360, or Great Plains, preferred.
- Background in or exposure to the audiovisual, unified communications, managed services, or enterprise technology industry strongly preferred.
Certifications & Licenses (preferred, not required)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305) or equivalent cloud architecture certification
- TOGAF or an equivalent enterprise architecture framework certification
- CISSP or an equivalent information security certification
SKILLS AND ABILITIES
Technical Skills
- Application architecture across the Microsoft stack: C#, ASP.NET Core, and .NET.
- Relational data modeling and SQL at production scale, including query performance and indexing.
- REST API design, versioning, and backward compatibility.
- Integration patterns including synchronous and asynchronous APIs, event-driven design, batch processing, and ETL or middleware tools.
- Cloud platform architecture, CI/CD pipeline design, and DevOps practices (Microsoft Azure preferred).
- Front-end architecture with React and TypeScript, including migrating legacy applications to modern frameworks.
- Proficiency with AI development tools such as Claude Code and Cursor, with the ability to design AI workflows that are not dependent on a particular model or tool.
- Security and compliance architecture, including identity, authorization, secrets management, and SOC 2 and GDPR requirements.
- Familiarity with Microsoft Dynamics CRM (cloud and on-premises), Q360, and Microsoft Great Plains preferred.
- Experience with architecture documentation and diagramming tools such as Lucidchart, Miro, or similar.
- Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, etc.).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to sit; use hands to operate a computer and telephone; talk and hear
- Occasionally required to stand, walk, and move throughout office environments, including during all-hands meetings or site visits.
- Travel requirements to company locations, partner offices, and conferences; must be able to safely operate a motor vehicle or utilize ground/air transportation as needed.
- Visual acuity sufficient to review documents, diagrams, presentations, and computer screens for extended periods.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position operates in a professional office environment and is eligible for a hybrid work arrangement. The role may require up to 10% travel, including visits to company locations, technology partner offices, and industry conferences. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
HEALTH BENEFITS AND PERKS
- Industry-leading healthcare coverage begins on your first day of employment. We offer a PPO or a HDHP which includes medical, dental, vision, and prescription coverage
- Contribute to your financial security with savings and a 401K Investment plan with company match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care Spending Account (DCA)
- 100% Company paid Life insurance for employees
- 100% Company paid Short Term Disability
- Optional Long Term Disability
- Enjoy paid vacation time and paid holidays annually.
- Paid Time Off awarded at hire
- On-site gym, weight room, locker room
- Augment your education with tuition assistance programs.
- Opportunities to network and connect
- Lucrative Employee Referral program
- Delicious Free coffee
COMPENSATION TRANSPARENCY
The salary range for a Technical Architect can range from $145,750 to $165,750. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All health and wellness benefits will begin on Day 1 of employment. There is no mandatory 90-day waiting period.
COMPANY INFORMATION
Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio-Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.
Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:
- Proactive Managed Services identify and solve issues before meetings even start
- UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
- Reactive Managed Services provide immediate assistance for all tech issues
- An Analytics Dashboard provides detailed data for more informed business planning
- AV Staffing Services provide on-site support of complex AV technology
We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.
At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.
Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH No employment agencies or third-party resumes will be accepted.