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Closed listing

Cencora

Strategic Account Manager

Carrollton, TX, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: Minimum of 5 years of account management experience, ideally within the pharmaceutical, specialty distribution, healthcare, supply chain, or related industry
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Location: Carrollton, TX (remote)
Schedule: Full-time
Travel: Approximately 10%
Individual contributor role

Position Summary Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the primary point of contact and business owner for manufacturer-sponsored specialty distribution programs. This role is responsible for supporting clients from initial program launch through ongoing management of their unique distribution, logistics, and operational needs. Unlike a traditional account manager role, this position is highly tactical in nature, with a strong focus on operations, processes, procedures, issue resolution, and day-to-day execution. The role is approximately 70% tactical and 30% strategic, making it ideal for someone who enjoys working closely within operational workflows while also identifying opportunities to improve programs and strengthen client partnerships. The Strategic Account Manager is a self-starter and independent contributor who can think critically, solve problems proactively, and move forward with urgency and ownership. This individual will collaborate across multiple functional teams and act as a trusted client partner while ensuring programs run smoothly and efficiently.

Key Responsibilities

Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs
Act as a strategic client partner and extension of the client’s organization
Build and maintain strong relationships with clients, internal teams, and external stakeholders to ensure successful program execution
Proactively identify and implement solutions and services that address client needs and support business objectives
Deliver an exceptional client experience by consistently exceeding service expectations
Lead program coordination across all ICS functional areas, including:
Client Financial Services
Customer Service
Distribution Centers
Quality and Compliance
Training
Business Solutions
IT
Troubleshoot operational issues, identify root causes, and implement effective solutions quickly while minimizing disruption
Communicate clearly and consistently with all stakeholders through issue resolution
Manage program timelines, priorities, and deliverables to ensure successful execution
Design, document, implement, and improve program processes and workflows
Lead document and process change management in alignment with manufacturer requirements and quality standards
Proactively identify opportunities to improve services, enhance efficiency, and support client business objectives
Assist in the development of training materials and curriculum in partnership with the ICS Training Department
Develop and maintain statements of work, custom work instructions, contracts, and other program documentation
Create and deliver impactful client presentations and updates as needed
Travel as needed for on-site client meetings, approximately 10%
Perform other duties as assigned

Education Bachelor’s degree in business administration, accounting, finance, sales, marketing, communications, computer science, or a related field OR an equivalent combination of education and experience

Experience

Minimum of 5 years of account management experience, ideally within the pharmaceutical, specialty distribution, healthcare, supply chain, or related industry
Experience supporting complex client programs, operational workflows, or strategic business relationships
Demonstrated success in roles requiring both client-facing relationship management and tactical execution

Preferred Skills and Competencies

Strong critical thinking and analytical problem-solving skills
Proactive, independent, and action-oriented approach to work
Strong sense of ownership and accountability
Ability to work as a self-starter with minimal supervision
Strong communication skills, both written and verbal
Excellent collaboration skills with the ability to work effectively across multiple teams
Ability to identify issues, assess impacts, and move solutions forward quickly
Experience with process design, project management, and program implementation
Strong organizational skills with the ability to manage multiple priorities in parallel
Understanding of client business models, pain points, workflow needs, and service solutions
Ability to make consultative recommendations while staying grounded in operational realities
Strong presentation skills and confidence interacting with internal and external stakeholders

What Makes This Role Different This is not a traditional relationship-only account management role. It is best suited for someone who is comfortable being deeply involved in the tactical side of the business.

In this role, you will:

Spend significant time working through operational details, processes, and procedures
Be expected to solve problems independently and drive issues to resolution
Take initiative and push work forward without waiting for direction
Serve as an individual contributor, not a people manager
Balance immediate operational execution with broader strategic client support

Ideal Candidate Profile This role is ideal for a relationship-builder, problem-solver, and program leader who thrives in the middle of the action, can connect cross-functional teams, and balances strategic thinking with strong operational execution. Success in this role means navigating complex client and operational situations with persistence and sound judgment, delivering seamless program support, driving continuous improvement, and becoming a trusted advisor to both clients and internal teams.

Why Join This Opportunity This role offers the chance to make a direct impact on important manufacturer-sponsored programs while partnering with clients and internal stakeholders to deliver exceptional service. If you are someone who enjoys solving problems, improving processes, and owning both the client relationship and the operational details behind it, this is a strong opportunity to grow and contribute in a meaningful way.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies Affiliated Companies: Integrated Commercialization, LLC

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More about this job

Skills

Logistics
ICS
Customer service
Regulatory compliance
Troubleshoot
Change management
Documentation
Presentation skills
Sales
Computer science
Supply chain management
Critical thinking
Problem solving
Communication skills
Collaboration
Design process
Project management
Organizational skills
Business model
Workflow
Process improvement

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