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Job Details
The Program Director of Workforce Experience builds the capacity that turns employee listening into action. You will run qualitative research logistics, facilitate talent activation experiences, and own the program coordination, communications and marketing that keep our listening model moving. You will manage our evergreen programs from start to finish, taking day-to-day logistics off technical staff. You will help grow our actioning insights portfolio, which focuses on enterprise and systemic experience gaps and on the process we use to approach actioning, so that what employees tell us leads to real interventions and measurable outcomes.
HRBPs will continue to action locally with leaders and teams, while this role orchestrates the enterprise-level view. This frees researchers to focus on generating insight and frees the team's leader to focus on strategy. You will also help support strategic projects by supporting secondary research and pulling together insights to help inform decisions.
Responsibilities
Listening: research logistics
- Own qualitative research operations: recruitment, scheduling, consent, tooling, templates and a searchable repository of past findings. Using AI to automate and build easy navigation in the research repository.
Activation: talent & culture programs
- Plan and facilitate testing of important talent & culture experiences and events, bringing energy and clear structure to every room.
- Run program coordination, communications and marketing for listening and activation, including calendars, content, logistics and follow-up.
Action: actioning insights
- Build and run the enterprise actioning insights portfolio, focusing on systemic experience gaps and the process for how we approach actioning. HRBPs continue to action locally with leaders and teams. This role orchestrates the enterprise view, making sure each insight has an owner, an intervention and a way to measure results.
- Orchestrate large enterprise initiatives end to end, taking our AI Workforce Readiness program an example, and make sure the total WXM offering is delivered, from research operations through closing the loop with team members. Bring a strategic and research-informed view to other enterprise initiatives.
- Partner with HR, IT, Communications and Project Stakeholders to carry interventions through.
Evergreen programs: end to end
- Be the single front door for requests and manage intake and scoping, so people don't go straight to technical staff.
- Own the logistics layer and build scalable automation: calendars, runbooks, checklists, communications and follow-up, so each cycle runs without starting from scratch.
- Work across the departments on the team to coordinate the right resource at the right time.
- Manage stakeholders through regular updates, clear expectations and escalation of decisions to sponsors.
- Track dependencies, risks, and budgets.
- Report on participation, program health and outcomes, and decide on a regular schedule whether each program should be renewed, refreshed or retired.
Education and Work Experience
- 10+ years of experience in qualitative research, research operations, employee research, or a related discipline, ideally in a large enterprise or other complex organization.
- Bachelors degree required. Advanced degree preferred in behavioral science, organizational or industrial-organizational psychology, human factors, data science, or a related field.
- A strong background in qualitative research, including operations, interviews, focus groups and/or synthesis.
- Hands-on experience with research operations: recruitment, consent, tooling and repositories.
- Proven experience managing recurring programs end to end, from intake and scheduling through delivery, reporting and renewal.
- Practical experience using AI to work faster across research, activation and follow-up, with sound judgment about human review, privacy and bias when it touches employee data.
- Strong program coordination skills, with experience in internal communications or marketing.
- Strategic thinking and an interest in corporate strategy, with the ability to connect insight to business priorities.
Skills and Knowledge
- Advanced project management practices gained through substantial experience delivering in fast-paced, high-standard environments.
- PMP-aligned standards and artifacts (preferred), including scheduling, budgeting, forecasting, and delivery governance.
- Consulting-style quality expectations, including document standards, formatting conventions, and quality control review methods.
- Operational file and records management, including standardized structures and version control practices.
- Team leadership and supervision fundamentals, including workload management and performance enablement.
- Microsoft Office productivity knowledge (Excel, Word, PowerPoint, Outlook), including using tools for tracking, reporting, and deliverable production.
- Lead processes, and teams with proactive, independent execution and clear accountability.
- Track and manage project timelines, financials, and client deliverables to meet scope, budget, and deadline commitments.
- Prioritize and multitask across numerous concurrent assignments while maintaining high-quality output under pressure.
- Communicate results and next steps efficiently in clear verbal and written updates that drive action and decisions.
- Perform rigorous quality control on deliverables.
- Build and maintain organized, standardized file systems to improve efficiency and reduce rework.
- Identify efficiency opportunities, analyze processes, and recommend improvements that reduce project expense and cycle time.
- Maintain strong working relationships with clients and internal team members to sustain delivery momentum and trust.
- Produce timely, accurate work products aligned to consultancy-level standards and expectations.
- Ability to consistently deliver high-quality outputs within fixed time constraints and hard deadlines.
- Ability to lead teams to on-time, on-budget execution through influence, coaching, and effective coordination.
- Ability to operate effectively in dynamic, high-pressure environments without sacrificing quality.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Salary Range*
$119,100 - 186,560
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned .
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation
