Jobs in the United States

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Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Harrisburg, PA
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
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PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Harrisburg, PA
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
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Sr. Machine Learning Engineer (Remote)
CrowdStrike
Harrisburg, PA
CrowdStrike is looking for a Sr. Machine Learning Engineer to join our growing AIDR Engineering Team. You will provide engineering support and solutions to a data science group focused on…
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PN
Data Scientist 3
Pacific Northwest National Laboratory
Harrisburg, PA
- $140,200 USD / year
PNNL’s Environmental Subsurface Science Group is seeking a mid-level scientist or engineer with expertise developing PFLOTRAN to lead and contribute to projects modeling subsurface reactive…
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Principal AI Agent / Software Engineer- Nashville
Oracle
Harrisburg, PA
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
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Site Reliability Engineer II
Akamai Technologies, Inc.
Harrisburg, PA
- $95,000 to $171,000 USD / year
As a Site Reliability Engineer II, you will be responsible for:
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Senior Data Engineer
Audacy
Philadelphia, PA
Audacy is looking for a Senior Data Engineer to join our dynamic Data Engineering team. In this role, you’ll be at the forefront of building and optimizing scalable data infrastructure that…
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Senior Site Reliability Engineer
Bentley Systems
Exton, PA · Philadelphia, PA
We are looking for a Senior Site Reliability Engineer to take on the responsibility of automating cloud-based services infrastructure and tooling, with a specific focus on DevOps automation…
Added 1 min ago
Sr Software Engineer
Cengage Group
Philadelphia, PA
Develop, update and optimize data transformation and delivery scripts, using Python and AI tools (such as Codex)
Added 1 min ago
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Software Development Engineer
Remitly, Inc.
United States
- $144,000 to $180,000 USD / year
Under the supervision of the Engineering Manager, the Software Development Engineer will serve as a core member of an engineering team to design the vision and roadmap of the software…
Added 2 mins ago
Senior Data Engineer - Finance
Circle
San Francisco, CA · Atlanta, GA · Austin, TX · Boston, MA · Chicago, IL · Los Angeles, CA · Miami, FL · New York, NY · Phoenix, AZ · Salt Lake City, UT · Seattle, WA · Washington, DC
As a Senior Data Engineer at Circle, you'll own the pipelines and data models that our product, treasury, finance, accounting and compliance teams depend on to meet their reporting and…
Added 4 mins ago
Software QA Engineer 2
Sony Interactive Entertainment (SIE)
San Mateo, CA
Sony Interactive Entertainment (PlayStation) is seeking a Software Development Engineer in Test (SDET) to provide hands-on engineering excellence across our SDK ecosystem. This role focuses…
Added 4 mins ago
Software Engineer- AI Agents / Generative AI
PNC
Strongsville, OH · Pittsburgh, PA
…opportunity to contribute to the company’s success. As a Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland,…
Added 6 mins ago
Senior Software Engineer
Experis USA
Boston, MA
Our client is seeking a Senior Software Engineer to join their team. As a Senior Software Engineer, you will be part of the Engineering organization supporting Analytics Engineering. The…
Added 7 mins ago
Cybersecurity Senior Analyst | AI Security
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
Cover AI platform security across the program, working with the Sr. Engineer and Staff Engineer teams.
Added 7 mins ago
Site Reliability Engineer
Planet
San Francisco, CA
Advanced skills in Python, Bash, and other tooling as appropriate to build services and meet product goals
Added 9 mins ago
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Senior Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Cyber Defense Tooling team is looking for a Senior Software Engineer to be a part of our development group. This individual will be tasked in helping maintain and advancing our in-house…
Added 9 mins ago
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Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
As a Software Engineer within Optum Technology, you will join an innovative team dedicated to building high-quality, scalable applications that transform healthcare delivery. In this role,…
Added 10 mins ago
AI Solutions Developer
Stepan Company
Northbrook, IL
…Power Platform, Azure), we are looking for a well-rounded AI engineer who can apply the best tools and frameworks for the problem - including modern LLM frameworks, agent orchestration…
Added 16 mins ago
Senior AI Engineer (Casualty / Claims Intelligence)
CCC Intelligent Solutions Inc.
Remote, United States
As a Senior AI Engineer, you'll own agents end to end within a problem area, from the first prototype to measured performance in production. You'll join a new engineering group at CCC…
Added 16 mins ago
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Senior Software Engineer
Jobot
Philadelphia, PA
- $150,000 to $200,000 USD / year
Fast growth tech firm hiring Senior Engineer with strong AI / 100% remote
Added 17 mins ago
Senior Data Engineer, Data Platforms and Integrations
Global Partners
Newton, MA
Added 19 mins ago
IG
Sr. DevOps Engineer - GCP
Insight Global
Remote, United States
- From $68 USD / hour
We are seeking a Senior DevOps Engineer with strong Google Cloud Platform (GCP) experience to design, implement, automate, and support scalable cloud infrastructure. This role will work…
Added 22 mins ago
VP, Senior AI Security Engineer
MUFG Bank, Ltd.
Jersey City, NJ · Tampa, FL
MUFG is seeking an experienced AI Security engineer to establish and scale the Enterprise AI Security and Agentic AI Program. This role will lead the development of secure, governed, and…
Added 23 mins ago
UG
Senior Information Security Engineer
UnitedHealth Group
Plymouth, MN
- $91,700 to $163,700 USD / year
As a Senior Information Security Engineer on our Security Operations Engineering team, you will play a critical role in designing, deploying, and maintaining enterprise web application…

Celona Inc

Sr. Customer Support Engineer

United States

$100,000 to $120,000 USD / year

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Job details

Pay: $100,000 to $120,000 USD / year
Education: Bachelor’s degree
Experience: 5-7 years of experience working in a customer support, technical support engineering, or field support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

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Job Type

Full-time

Description

Celona has led the evolution of private 5G from an emerging technology to critical infrastructure across some of the world's most demanding industries and environments. Today, Celona is defining a new category of enterprise wireless purpose-built for physical and agentic AI - converging private 5G, Wi-Fi, public cellular, and satellite into a unified wireless fabric with agentic intelligence built in. The result is a deterministic wireless foundation purpose-built for the AI-native enterprise, connecting AI agents, autonomous machines, and the people who work alongside them.

Celona is seeking a Sr. Support Engineer to provide pre- and post-sales technical support to customers, sales teams, and partners for Celona LTE/5G solutions. This is a hands-on support engineering role focused on resolving customer issues, especially on 5G networks. You will be the expert on whom customers and field teams rely when something breaks. This role requires that you also help make the whole support team more effective: when you solve a recurring problem, you document it in a form that can become a shared AI skill, working with an AI Developer Engineer to build it. Customer outcomes come first; AI skill work multiplies that impact.

If you love solving difficult 5G and networking problems and want your fixes to help the whole team, this role is a good fit for you.

This is a remote position based in the Dallas Ft. Worth, TX area, requiring that you work from home. Celona will reimburse your home office expenses. You will be required to travel to the San Francisco Bay Area to attend initial training and subsequent training for new product launches.

Requirements

Customer Issue Resolution Provide pre- and post-sales technical support to customers, sales teams, and partners for Celona 5G solutions. Own complex customer and field issues end to end: perform in-depth fault and root cause analysis, formulate technical action plans, and drive issues to resolution with clear, timely communication to the customer.

Lab Reproduction & Root Cause Analysis Simulate and reproduce customer issues in the lab to understand failure modes. Analyze packet captures, logs, and network traces across RAN, core, and enterprise network layers to isolate the root cause.

Escalation & Defect Resolution Determine when escalation is needed and work with development and QA teams to drive resolution of hardware and software deficiencies and bugs. Provide clear, reproducible defect reports. Participate in serviceability enhancement reviews.

Field Support & Team Enablement Travel to customer sites for troubleshooting, training, and business reviews. Work with field and installation teams on deployments and on-site issue resolution. Provide technical cross-training to colleagues, QA, and development teams, and mentor junior support engineers.

AI-Assisted Support (supporting responsibility) Use AI tools to speed up log analysis and troubleshooting. When you resolve a recurring issue, document the diagnostic steps in a form that can become a shared AI skill, and work with the AI Developer Engineer to build it. This is part of the job, but it supports customer resolution rather than replacing it.

Required Qualifications

5-7 years of experience working in a customer support, technical support engineering, or field support role.
Bachelors degree from an accredited college or university required in computer science, software engineering, networking, or related field.
Demonstrated knowledge of Linux, Bash, and Python scripting
Expert-level IP networking fundamentals: IPv4/IPv6, switching, routing, VLANs, VRRP
Packet-level understanding of ARP, DHCP, UDP, TCP, and ICMP
Strong experience analyzing packet captures and performing protocol-level troubleshooting
Working knowledge of firewalls, security policies, and access control lists
Working knowledge of Kubernetes, containers, microservices, and cloud-native architecture
Strong oral and written communication skills with ability to document findings clearly
Experience with REST APIs and API-based integrations

You should also have experience in the following areas:

5G & Wireless Expertise

Strong experience with 5G architecture, private cellular networks, or carrier-grade wireless solutions
Understanding of 5G protocols, radio access networks (RAN), or edge computing

AI Collaboration Skills

Experience using AI tools for troubleshooting, analysis, or problem-solving
Familiarity with LLM capabilities and limitations
Ability to document troubleshooting workflows in a structured way that can be reused

Preferred Experience Candidates should have demonstrated experience in at least seven of the following areas:

Hands-on experience troubleshooting 5G/LTE private networks, including deployments, RAN, core network, or UE attach and connectivity issues.
Enterprise network troubleshooting experience across campus LAN/WLAN, WAN, firewalls, and network segmentation.
Experience working with field engineering and installation teams on customer site deployments and on-site issue resolution.
Experience with packet capture analysis (Wireshark or similar) on mobile core, RAN, or enterprise network interfaces.
Experience with CBRS or other spectrum-sharing deployments.
Experience reproducing field-reported issues in a lab environment to isolate root cause.
Experience with pre-sales technical engagement, including customer discovery, solution validation, or proof-of-concept support.
Experience escalating complex issues to engineering and QA teams with clear, reproducible defect reports.
Experience creating runbooks, knowledge base articles, or training material for other engineers.
Certifications in networking (CCNA, CCNP) or wireless technologies.

Compensation

The expected salary for this position is $100,000 - $120,000 per year depending upon experience and qualifications. The position includes health benefits, flex PTO, participation in Celona’s 401(k) retirement savings plan, and eligible for participation in Celona’s employee stock option plan.

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More about this job

Skills

Customer service
Technical support
Sales
Root cause analysis
Communication skills
Troubleshooting
Computer science
Linux
Bash
Python
VRRP
DHCP
Kubernetes
Microservices
API development
Collaboration
LAN
WAN
Wireshark
CCNA
CCNP

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