Account Manager

Position Purpose and Objectives

Highly driven Account Manager to support business development and sales team with high-profile client relationships, and the execution of new project briefs from concept through commercialization. This role will serve as a direct extension of the Business Development/Sales function and will be responsible for helping manage accounts, execute new opportunities, protect project timelines, coordinate internal action items, and ensure new business moves efficiently from initial brief to finished goods.

This role combines business development support, account management, new product introduction, project management, customer communication, production readiness, and launch execution. The ideal candidate is proactive, commercially minded, highly organized, client-facing, and comfortable working across multiple departments to drive accountability.

Essential Job Functions

• Support Business Development/Sales leadership in managing high-profile clients and new business opportunities.
• Manage new project briefs from initial concept through development, production, shipment, and first reorder support.
• Coordinate cross-functionally with R&D, Regulatory, Quality, Purchasing, Supply Chian, Finance, Production, and logistics to keep projects moving forward.
• Establish and uphold project timelines by tracking milestones, including costing, sample development, formula approval, packaging, BOM creation, PO readiness, production, and shipment.
• Build strong client relationships by anticipating their needs, by proactively communicating project status, risks, solutions, and next steps.
• Monitor launch health and reorder timing to help protect client growth and Celmark’s revenue pipeline.
• Drive follow-up across departments to ensure deadlines, decisions, and deliverables are completed on time.
• Create and maintain accurate system BOMs and technical assembly BOMs for new launches items ensuring they meet production requirements are ready for QA review and approval.
• Book and track launch POs in the system, ensuring project details, pricing, BOMs, and production requirements are entered correctly and monitored through OTIF execution.
• Identify risks, delays, missing information, or ownership gaps early and escalate when needed.
• Support or lead project status client meetings - prepare and send clear client updates, meeting agendas, recap emails, and action-item summaries.
• Support client visits, customer meetings, and strategic business reviews.

Knowledge, Skills, and Abilities Required

• Strategic project briefs moving through the pipeline on time.
• Improved visibility across active client opportunities.
• Stronger communication between Business Development, Project Management, R&D, Regulatory, Supply Chain, Production, Quality, and Customer Service.
• Faster follow-up and stronger internal accountability.
• Reduced project delays caused by missing information, unclear ownership, or poor communication.
• Improved client confidence and satisfaction.
• Stronger open-order visibility and launch execution.
• Improved on-time and in-full performance for strategic business.
• Better reorder planning and demand visibility.
• Increased account growth through stronger project execution and proactive opportunity management.
• Better connection between new briefs, purchase orders, production readiness, shipment timing, and revenue forecasting.

Supervisory Responsibility

• None

Working Conditions

• Professional office environment.
• This position requires in-office attendance Monday through Friday from 8:30 AM

to 5:00 PM.

• Frequent collaboration with internal teams including sales, production, logistics, finance, PD, purchasing, QC/QA and client service.
• Regular use of computers, office equipment, and business software.

Minimum Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Project Management, Supply Chain, Operations, or a related field preferred.
• Minimum 2 years of experience in project management, account management, customer service, manufacturing, or a related field preferred.
• Experience working in a manufacturing environment preferred.

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Success Factors

• Clear ownership expectations.
• Strong emphasis on customer service.
• Good cross-functional focus.
• Modern inclusion of AI and technology tools.