With minimal guidance, the System Analyst will provide troubleshooting, problem diagnosis and resolution, and general support for the corporate infrastructure in Central Engineerings Computer-Aided Design (CAD). Develop and maintain standard operating technical procedures to resolve problems.
This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.
Core Responsibilities
- Ensure implementation of Company safety, health, and environmental programs for employees whose work is directed. Ensure that safe work practices are followed, and the environment is fully protected per Company policy and governmental regulations.
- Commitment to the Way We Work Principles and adheres to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
- Provide support for all LAN/WAN initiatives for Central Engineering.
- Assist in the support, diagnosis, and configuring of computer equipment.
- Create and update technical procedural documentation as needed.
- Train personnel in the application of current projects, and the procedures, processes, and programs of CE.
- Image, install, and support Engineering and workstations, laptops, tablets and associated equipment.
- Support and administer Central Engineerings document and drawing management system.
- Work with contracted vendors to resolve issues.
- Provide off-hours on-call support when necessary.
- Act as the liaison between department users and the Help Center in solving trouble tickets.
- Install and troubleshoot software/applications on Central Engineering servers, workstations, and laptops.
- Maintain an up-to-date inventory of all workstations, laptops, tablets, printers, plotters, and peripheral equipment throughout Central Engineering using Computer Cost Central, and Active Directory.
- Work with users, teammates, and Insight Enterprise as a Computer Resource Coordinator to manage software and hardware inventory as needed.
- Perform other related tasks and assignments as required.
- Manage projects as assigned by his or her manager.
Required Education/Experience
- Bachelor's Degree in Computer Science or related technical field and 3 years' of work experience in troubleshooting and problem resolution, root cause analysis, as well as experience in workstation configuration and imaging.
Relevant Work Experience
- Experience with Windows 11 and MS Office 365, Microsoft SharePoint online, required.
- Working knowledge of Remote Access technologies, required.
- Programming, Windows Scripting, and automation experience, preferred.
- Experience supporting Autodesk's quite of products such as AutoCAD, Inventor, Revit, etc., preferred.
Skills and Abilities
- Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Licenses and Certifications
- Driver's License Required
Additional Physical Demands
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- Willing and able to lift desktop computers, and bend, stoop, kneel and/or sit for long durations.
- Able and willing to travel to company locations throughout the Company service territory, as needed.
- Willing and able to wear appropriate attire and PPE for the work location and duties.
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com
Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Benefits:
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
