Jobs in the United States

25+ jobs

Added just now
Account Manager II
Arrow Electronics
Juneau, AK
SiliconExpert was built to bring clarity to the global electronics supply chain - one of the most intricate and ever-changing systems on the planet.
Added just now
C
Regional Maintenance Manager
CBRE
Juneau, AK
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 21 mins ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Maintenance Management Branch, the incumbent will provide specialized technical expertise to facilitate the activities of the Maintenance…
Added 21 mins ago
DO
ENGINEER, WATER RESOURCES
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
Duties: As part of the Supply Forecasting Unit, the incumbent works under the direction of the Unit Manager and is responsible for planning State Water Project operations while meeting the…
Added 1 hour ago
Project Engineer - Commercial Electrical Projects
AlphaX
Detroit, MI
We are seeking a detail-oriented Project Engineer to join our team and support commercial electrical construction projects through technical documentation, procurement, scheduling, and…
Added 1 hour ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer II, Mobile – On App Ads (AI Native) based in United…
Added 1 hour ago
T
Project Engineer
Therma
Salt Lake City, UT
- $85,000 to $110,000 USD / year
We have an immediate need for a Project Engineer in Salt Lake City, UT. You'll work side by side with our Project Managers on planning, scheduling, resource allocation, and project…
Added 1 hour ago
T
Project Engineer
Therma
San Jose, CA
- $85,000 to $120,000 USD / year
Therma has an immediate need for a Project Engineer. This position is responsible for assisting the Project Manager and project management with the overall planning & scheduling, resource…
Added 1 hour ago
Account Manager II
Arrow Electronics
Brookings, SD
SiliconExpert was built to bring clarity to the global electronics supply chain - one of the most intricate and ever-changing systems on the planet.
Added 1 hour ago
Field Engineering Manager
TerraPower, LLC
Kemmerer, WY
Added 1 hour ago
RE
Project Engineer - Infrastructure Group
Royal Electric
Dallas, TX
- $64,800 to $90,000 USD / year
The Project Engineer will focus on airfield infrastructure projects in the surrounding region and will be an integral part of the project management team overseeing critical airfield…
Added 1 hour ago
Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
Medtronic
Bozeman, MT
…such as spinal cord stimulation and targeted drug delivery systems that deliver personalized patient care…
Added 1 hour ago
Account Manager II
Arrow Electronics
Helena, MT
SiliconExpert was built to bring clarity to the global electronics supply chain - one of the most intricate and ever-changing systems on the planet.
Added 1 hour ago
Forward Deployment (FD) Agentic Solutions Consultant - Sales
Jobgether
Remote, United States
At least 2 years of experience designing, building, or managing AI and automation solutions in roles such as Product Manager, Solutions Engineer, Sales Engineer, or Consultant.
Added 1 hour ago
Director of Business Development - Clean Energy
Jobgether
Remote, United States
Relevant industry certifications are preferred, including Professional Engineer (PE), Certified Energy Manager (CEM), Certified Energy Auditor (CEA), Certified Measurement & Verification…
Added 1 hour ago
Senior Outside Plant Engineer
MCI Communications Srvs LLC 151
Alpharetta, GA
Experience in windows-based programs and corporate database systems.
Added 2 hours ago
Senior Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
As a Senior Engineer on Best Buy’s Applied AI & Build Standards team, you will help AI agents work safely alongside our employees as trusted, accountable participants. You’ll build two…
Added 2 hours ago
Staff Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
As a Staff Engineer on Best Buy’s Applied AI & Build Standards team, you'll develop evaluation frameworks, quality standards and release controls that ensure agents perform safely and…
Added 2 hours ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 2 hours ago
Microsoft Infrastructure Support Engineer
CDW Technologies, LLC
Remote, United States
…This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root…
Added 2 hours ago
II
Electrical Distribution Engineer
IDR Inc.
Apache Junction, AZ
- $35 to $37 USD / hour
IDR is seeking a Electrical Distribution Engineer to join one of our top clients for an opportunity in Denver, Colorado. In this role, you will support utility distribution engineering…
Added 2 hours ago
Account Manager II
Arrow Electronics
Tempe, AZ
SiliconExpert was built to bring clarity to the global electronics supply chain - one of the most intricate and ever-changing systems on the planet.
Added 2 hours ago
I
Senior Infrastructure and DevOps Systems Engineer
Intel
Phoenix, AZ
- $100,550 to $194,270 USD / year
Our customer-facing engineering team is seeking a senior, hands-on Infrastructure and DevOps Systems Engineer to design, deploy, automate, integrate, secure, and troubleshoot large-scale…
Added 2 hours ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…applications, enterprise data capabilities, inventory and procurement systems, and financial integrations while ensuring uninterrupted mission-critical operations. A major component of the…
Added 2 hours ago
Manager, VM Development
ELC Beauty LLC
New York, NY
It entails supporting the development process for the production and updating of three-dimensional, high quality VM systems (for Sephora, Ulta, Shoppers Drug Mart, etc). The selected…

Microsoft Infrastructure Support Engineer

Remote, United States

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.

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Job details

Pay: Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.
Experience: Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.
Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies.
Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer’s skill set.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Communicate technical problems, business impact, next steps, and solutions clearly and professionally to customers and stakeholders.
Work directly with multiple customers each day and build trust through responsiveness, technical knowledge, and professional communication.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support or other technical resources when additional product expertise or escalation assistance is required.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an on-call rotation supporting critical systems.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Hands-on experience supporting Microsoft core infrastructure technologies, including Windows Server, Active Directory, domain controllers, and Group Policy.
Depth of experience troubleshooting Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, or SCCM in complex customer environments.
Experience working in a ticket-driven, case-based, or reactive break/fix support environment.
Customer-facing support experience with the ability to communicate professionally and clearly with multiple customers each day.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the on-call rotation and adjust working hours based on customer or team coverage needs.
Ability to travel as needed.
Managed Services Provider (MSP) or Managed Services experience supporting multiple customer environments is a plus.
Microsoft certifications related to Windows Server, endpoint management, Azure, Microsoft 365, or other relevant Microsoft technologies is a plus.
Exposure to Azure, Microsoft 365, or hybrid infrastructure environments is a plus.

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials. Annual bonus target of 10%, subject to the terms and conditions of the plan. Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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Skills

Microsoft Windows Server
Microsoft Active Directory
Technical support
Troubleshoot
DNS
DHCP
Cloud technologies
Microsoft Azure
Microsoft 365
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently

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