Jobs in the United States

25+ jobs

Added 19 mins ago
Senior Program Manager – Data & Analytics
Jobgether
Remote, United States
The Senior Program Manager will drive operational excellence and coordinated execution across a growing Data & Analytics organization. This role establishes the frameworks, processes, and…
Added 20 mins ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Maintenance Management Branch, the incumbent will provide specialized technical expertise to facilitate the activities of the Maintenance…
Added 29 mins ago
Director, Analytical Technical Operations
ModernaTX, Inc.
Norwood, MA
Operating primarily in a non-GMP environment, you will bring together deep technical leadership across separations, RNA and lipid analytics, biophysical and compendial methods, molecular…
Added 48 mins ago
J
Senior Product Manager
Jobgether
Remote, United States
- $170,000 to $200,000 USD / year
We are looking for an experienced Senior Product Manager to lead the evolution of a data-driven product experience within an innovative SaaS environment. In this role, you will own the…
Added 1 hour ago
Construction Project Manager - Drywall, Acoustical & Flooring
AlphaX
Pensacola, FL
We are seeking an experienced Construction Project Manager to join our team and lead commercial interior construction projects involving drywall, metal framing, acoustical ceilings,…
Added 1 hour ago
Project Engineer - Commercial Electrical Projects
AlphaX
Detroit, MI
We are seeking a detail-oriented Project Engineer to join our team and support commercial electrical construction projects through technical documentation, procurement, scheduling, and…
Added 1 hour ago
Project Manager - Architecture & Engineering Design
AlphaX
Dubuque, IA
We are seeking an experienced Architecture & Engineering (A/E) Project Manager to join our team and lead architecture and engineering projects from initial planning through design…
Added 1 hour ago
AC
Account Manager (Up To 28.85/hr)
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
Work closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
Added 1 hour ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
Mentor fellow engineers, share technical expertise, and contribute to establishing engineering standards and best practices.
Added 1 hour ago
Field Sales Manager
Arrow Electronics
Brookings, SD
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 hour ago
Field Engineering Manager
TerraPower, LLC
Kemmerer, WY
Added 1 hour ago
Product Design Engineering Program Manager
Apple
Cupertino, CA
As a Product Design Engineering Program Manager you will be a part of the team responsible for the technical management of the development and implementation process for the mechanical…
Added 1 hour ago
CO
Environmental Engineer Manager
Commonwealth of Pennsylvania
Pittsburgh, PA
- $88,020 to $119,844 USD / year
Lead work that protects Pennsylvania’s land and water for future generations! As an Environmental Engineer Manager with the Department of Environmental Protection, you guide important…
Added 1 hour ago
Field Sales Manager
Arrow Electronics
Helena, MT
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 hour ago
Engineering Professional
WESTON SOLUTIONS INC
Helena, MT
Engineering Professionalsare responsible forproject execution and control, and for ensuring adherence to project scope, budget, and time schedules from start-up through completion. They are…
Added 1 hour ago
Archer IRM Developer / Administrator
Cognizant
Helena, MT
We are seeking an experienced Archer IRM Developer / Administrator to design, configure, enhance, and support enterprise Governance, Risk, and Compliance (GRC) solutions. This role will…
Added 1 hour ago
Precision Agriculture Testbeds Manager
Montana State University
Bozeman, MT
Support preparation of technical and progress reports by compiling project documentation and inputs from internal teams.
Added 1 hour ago
TC
IT Operations Manager
The Community Group
Lawrence, MA
- $105,000 to $125,000 USD / year
Technical Resolution: Resolve Tier 2+ issues directly across Microsoft 365 and Entra ID account and licensing administration, Intune-managed Windows endpoint configuration and update…
Added 1 hour ago
Forward Deployment (FD) Agentic Solutions Consultant - Sales
Jobgether
Remote, United States
Collaborating with engineering, product, and delivery teams, you will ensure successful transitions from initial prototypes to production-ready solutions.
Added 1 hour ago
Senior Manager, Global Supply Chain Optimization & Process Excellence
C.R. Bard, Inc. (Cov Ledger)
United States
The Senior Manager will also lead global inventory optimization efforts, ensuring execution of standard processes that support net working capital, service-level, and inventory objectives…
Added 1 hour ago
Outside Plant Engineer
MCI Communications Srvs LLC 151
Alpharetta, GA
You know a lot about outside plant engineering practices. You enjoy analyzing problems and having the autonomy to select and implement the right solutions. While you work well…
Added 1 hour ago
Regional Global Practice Manager - Environmental Services (Northeast Region)
Burns & McDonnell
Wallingford, CT · Morristown, NJ · Manhattan, NY · Newton, MA · Conshohocken, PA
The manager will directly oversee the consulting engineering, environmental and design-build business including sales, recruiting, business plan development, and growth plan for the region…
Added 1 hour ago
Protection Applications Department Manager (Midwest Region)
Burns & McDonnell
Saint Louis, MO · Akron, OH · Columbus, OH
The Protection Applications Department Manager is responsible for the managerial direction, leadership, development, and growth of the Protection Applications (PA) Department within Burns &…
Added 2 hours ago
Principal Network Developer
Oracle
Nashville, TN
Lead network lifecycle management programs by defining high-level objectives and delivery procedures. Organizes project technical milestones & supporting tasks. May work as project…
Added 2 hours ago
(=
Production Support Manager
(FCRS = US469) AAA USA Inc.
United States
- $108,500 to $201,500 USD / year
…production performance at our Indianapolis site. As Production Support Manager, you will lead the Process Expert Support team and play a key role in enabling reliable, compliant, on-time…

Microsoft Infrastructure Support Engineer

Remote, United States

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.

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Job details

Pay: Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.
Experience: Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.
Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies.
Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer’s skill set.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Communicate technical problems, business impact, next steps, and solutions clearly and professionally to customers and stakeholders.
Work directly with multiple customers each day and build trust through responsiveness, technical knowledge, and professional communication.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support or other technical resources when additional product expertise or escalation assistance is required.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an on-call rotation supporting critical systems.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Hands-on experience supporting Microsoft core infrastructure technologies, including Windows Server, Active Directory, domain controllers, and Group Policy.
Depth of experience troubleshooting Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, or SCCM in complex customer environments.
Experience working in a ticket-driven, case-based, or reactive break/fix support environment.
Customer-facing support experience with the ability to communicate professionally and clearly with multiple customers each day.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the on-call rotation and adjust working hours based on customer or team coverage needs.
Ability to travel as needed.
Managed Services Provider (MSP) or Managed Services experience supporting multiple customer environments is a plus.
Microsoft certifications related to Windows Server, endpoint management, Azure, Microsoft 365, or other relevant Microsoft technologies is a plus.
Exposure to Azure, Microsoft 365, or hybrid infrastructure environments is a plus.

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials. Annual bonus target of 10%, subject to the terms and conditions of the plan. Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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Skills

Microsoft Windows Server
Microsoft Active Directory
Technical support
Troubleshoot
DNS
DHCP
Cloud technologies
Microsoft Azure
Microsoft 365
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently

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