Jobs in the United States

25+ jobs

Added 13 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
The role sits at the intersection of engineering, product, data science, and the business. The Senior Manager works with product managers to shape roadmaps, with data scientists to move…
Added 14 mins ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
Cambridge, MA
…committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable,…
Added 14 mins ago
Frontend Engineer
GN Hearing
Boston, MA
· You will join the Growth Engineering organization, reporting to the Senior Engineering Manager, Growth.
Added 3 hours ago
Microsoft Infrastructure Support Engineer
CDW Technologies, LLC
Remote, United States
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Added 4 hours ago
Senior Engineering Manager, Enterprise CI for Games
Electronic Arts
United States
As Senior Engineering Manager, you will lead the engineering team that is building EA's next-generation Enterprise CI platform for games on a Frostbite-based foundational tech stack. You'll…
Added 4 hours ago
Senior Software Engineer (CCC Auto / Agentic)
EvolutionIQ
Remote, United States
React and TypeScript experience, so you can deliver a full-stack feature end to end, especially chat, streaming, and citation-heavy AI experiences.
Added 5 hours ago
Manager, AV Evaluation
General Motors
Carson City, NV
We are looking for an Engineering Manager to lead a team building the software, metrics, and analysis systems used to evaluate autonomous driving performance at scale. This leader will…
Added 5 hours ago
T
Business Technology Account Manager
TEKsystems
Lewisville, TX
- $52 to $70 USD / hour
…model based in another state. The Business Technology Account Manager is the dedicated on site representative who bridges the gap between the Texas based business leadership team and the…
Added 5 hours ago
TT
Engineering Lead
True Talent Solutions Partners
San Francisco, CA
- $221,000 to $295,000 USD / year
- At least 6 years of full-stack software engineering experience, including 2 or more years as an engineering manager.
Added 5 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Fairlawn, OH
Full stack engineering knowledge – application, network, infrastructure, and security
Added 5 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Cincinnati, OH
Full stack engineering knowledge – application, network, infrastructure, and security
Added 5 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Cleveland, OH
Full stack engineering knowledge – application, network, infrastructure, and security
Added 5 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Columbus, OH
Full stack engineering knowledge – application, network, infrastructure, and security
Added 6 hours ago
E
Enterprise Account Manager
Expensify
Remote, United States
- $90,000 to $150,000 USD / year
As an Enterprise Account Manager, your responsibilities include:
Added 6 hours ago
Global GTM Delivery Leader
USA-Medtronic MiniMed, Inc 1017
Virtual, GA
…with Product Management, Enterprise Architecture, Platform Engineering, Business Stakeholders, and external partners to ensure successful planning, governance, and execution of critical…
Added 6 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Pittsburgh, PA
Full stack engineering knowledge – application, network, infrastructure, and security
Added 7 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Hagerstown, MD
Full stack engineering knowledge – application, network, infrastructure, and security
Added 7 hours ago
National Manager, Software Engineering
TCC Toyota Motor Credit Corporation Company
Plano, TX
The ideal candidate for this role will have a strong technical expertise in full stack engineering, operational excellence, applications security and public cloud technologies
Added 7 hours ago
National Manager, Software Engineer
TCC Toyota Motor Credit Corporation Company
Plano, TX
The ideal candidate for this role will have a strong technical expertise in full stack engineering, operational excellence, applications security and public cloud technologies
Added 7 hours ago
Electronic Engineer - SW Infrastructure
Northrop Grumman
San Diego
Develop, integrate, and maintain an enterprise level toolset in support of cross-discipline engineering teams.
Added 8 hours ago
Staff Technical Program Manager, Firmware Lifecycle and Release Management
Crusoe
Seattle, WA
…identify risks before they surface, drive alignment across engineering leads without direct authority, and give leadership clear, data-driven decision points. This is a full-time…
Added 8 hours ago
AI Engineer
Entravision
CA
…through which people interact with them. This is an applied engineering role rather than a research one: success is measured by whether agents produce correct, trusted answers in…
Added 8 hours ago
Senior Kubernetes Engineer
Peraton
Remote, United States
The applicant must have extensive engineering experience and deep Kubernetes and Azure expertise, including designing and leading implementation of container-platform requirements and…
Added 8 hours ago
Senior Machine Learning Engineer, Relevance
Airbnb
United States
…prioritize requirements for machine learning models, drive engineering decisions, and quantify…
Added 9 hours ago
Senior Manager of Electrical Engineering, Compute & Sensing
Apptronik
Austin, TX
Apptronik is seeking a visionary Senior Manager of Electrical Engineering to lead the team responsible for the "nervous system" and "brain" of our next-generation humanoid robots. In this…

Microsoft Infrastructure Support Engineer

Remote, United States

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.

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Job details

Pay: Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.
Experience: Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.
Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies.
Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer’s skill set.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Communicate technical problems, business impact, next steps, and solutions clearly and professionally to customers and stakeholders.
Work directly with multiple customers each day and build trust through responsiveness, technical knowledge, and professional communication.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support or other technical resources when additional product expertise or escalation assistance is required.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an on-call rotation supporting critical systems.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Hands-on experience supporting Microsoft core infrastructure technologies, including Windows Server, Active Directory, domain controllers, and Group Policy.
Depth of experience troubleshooting Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, or SCCM in complex customer environments.
Experience working in a ticket-driven, case-based, or reactive break/fix support environment.
Customer-facing support experience with the ability to communicate professionally and clearly with multiple customers each day.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the on-call rotation and adjust working hours based on customer or team coverage needs.
Ability to travel as needed.
Managed Services Provider (MSP) or Managed Services experience supporting multiple customer environments is a plus.
Microsoft certifications related to Windows Server, endpoint management, Azure, Microsoft 365, or other relevant Microsoft technologies is a plus.
Exposure to Azure, Microsoft 365, or hybrid infrastructure environments is a plus.

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials. Annual bonus target of 10%, subject to the terms and conditions of the plan. Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Skills

Microsoft Windows Server
Microsoft Active Directory
Technical support
Troubleshoot
DNS
DHCP
Cloud technologies
Microsoft Azure
Microsoft 365
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently

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