Jobs in the United States

25+ jobs

Added 2 mins ago
TL
Area Supervisor - Security Officer
THE LOSS PREVENTION GROUP, INC.
San Antonio, TX
- $28 USD / hour
Work closely with Performance Manager to exceed service levels.
Added 7 mins ago
Senior Relationship Manager, Healthcare
Flagstar Bank
MI
The Senior Relationship Manager will be responsible for new business client development nationwide within our Specialized Industries - Healthcare team. This includes seeking new clients and…
Added 10 mins ago
Audiologist - Remote
GN Hearing
Cheyenne, WY
…operations and customer experience team to provide best in class service to Jabra Hearing clients. This position reports directly to one of our Remote Audiology Managers and is 100% remote,…
Added 10 mins ago
CT National Sales Manager
UMB Bank
Cheyenne, WY
The Specialty Corporate Trust (SCT) National Sales Manager is responsible for sales and account management under the specialty corporate trust division.
Added 10 mins ago
Corporate Services Specialist - Food & Retail
WM
Cheyenne, WY
…ensure satisfaction of the customer • Acts as a local location client and vendor resource to escalate and address operational level activities including reporting,Escalations, set-up, and…
Added 10 mins ago
Account Manager II
Zayo
Cheyenne, WY
Zayo is seeking an Account Manager II that will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction in the…
Added 10 mins ago
Audiologist - Remote
GN Hearing
Cheyenne, WY
…operations and customer experience team to provide best in class service to Jabra Hearing clients. This position reports directly to one of our Remote Audiology Managers and is 100% remote,…
Added 10 mins ago
Territory Sales Manager, Beef Monitoring (TX or LA Based)
Merck
Cheyenne, WY
Coordination with the Regional Sales Manager on opportunities, and with other colleagues will be a focus with this role. In addition, assigned and regional distribution account management…
Added 10 mins ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 10 mins ago
Territory Sales Manager, Beef Monitoring - Texas Panhandle, Southwest Kansas, New Mexico
Merck
Cheyenne, WY
The Beef Monitoring Sales Manager is a key member of the field sales team and plays a critical role in supporting our company's customer centric business model.
Added 10 mins ago
C
Regional Maintenance Manager
CBRE
Cheyenne, WY
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 10 mins ago
Audiologist
GN Hearing
Cheyenne, WY
…operations and customer experience team to provide best in class service to Jabra Hearing clients. This position reports directly to one of our Remote Audiology Managers and is 100% remote,…
Added 10 mins ago
C
Facets Product Consultant - Manager
Cognizant
Cheyenne, WY
- $113,000 to $130,000 USD / year
Facilitate stakeholder workshops, monitor product performance, maintain functional documentation, and drive continuous improvements that enhance efficiency and service delivery.
Added 10 mins ago
CW
Night Manager
City Wide Facility Solutions
Oklahoma City, OK
- $31,000 to $35,000 USD / year
Position Summary: The Night Manager at City Wide Facility Solutions plays a critical role in overseeing the quality of our cleaning operations during night shifts. This position entails…
Added 14 mins ago
Financial Center Leader
Hancock Whitney Bank
Mobile, AL
Promote a culture of service excellence and consistently deliver an exceptional Client experience.
Added 26 mins ago
Engineering Professional
WESTON SOLUTIONS INC
Helena, MT
Maintain regular and effective two-way communication (verbal and written) with the Project Manager (PM) (and client, as required) to ensure effective understanding of project deliverables,…
Added 26 mins ago
C
Facets Product Consultant - Manager
Cognizant
Helena, MT
- $113,000 to $130,000 USD / year
Facilitate stakeholder workshops, monitor product performance, maintain functional documentation, and drive continuous improvements that enhance efficiency and service delivery.
Added 27 mins ago
FE
Behavioral Health Case Manager
FAMILY ENDEAVORS INC
San Antonio, TX
- $50,000 to $60,000 USD / year
The Behavioral Health Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services, wellness services, and community resources. This position…
Added 27 mins ago
Senior Social & Community Manager
Urban Golf Performance
Irvine, CA
Job Description: Senior Social & Community Manager
Added 28 mins ago
General Manager of Suites - Prudential Center
Compass Group
Newark, NJ
Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
Added 30 mins ago
TC
IT Operations Manager
The Community Group
Lawrence, MA
- $105,000 to $125,000 USD / year
The IT Operations Manager leads The Community Group's internal technology support team, so that staff across the agency's programs and sites have technology they can rely on. This role…
Added 31 mins ago
Forward Deployment (FD) Agentic Solutions Consultant - Sales
Jobgether
Remote, United States
Working closely with Sales and Client Experience teams, you will engage clients to understand their workflows, identify automation opportunities, and redesign processes using agentic AI.
Added 35 mins ago
Media and Social Marketing Manager Lead
United Services Automobile Asn
Charlotte, NC
…financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their…
Added 36 mins ago
Regional Global Practice Manager - Environmental Services (Northeast Region)
Burns & McDonnell
Wallingford, CT · Morristown, NJ · Manhattan, NY · Newton, MA · Conshohocken, PA
The Environmental Regional Global Practice Manager is responsible for the strategic development and overall leadership of the Environmental Regional Global Practice for the Northeast Region…
Added 36 mins ago
Protection Applications Department Manager (Midwest Region)
Burns & McDonnell
Saint Louis, MO · Akron, OH · Columbus, OH
The Protection Applications Department Manager is responsible for the managerial direction, leadership, development, and growth of the Protection Applications (PA) Department within Burns &…

Microsoft Infrastructure Support Engineer

Remote, United States

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.

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Job details

Pay: Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.
Experience: Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.
Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies.
Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer’s skill set.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Communicate technical problems, business impact, next steps, and solutions clearly and professionally to customers and stakeholders.
Work directly with multiple customers each day and build trust through responsiveness, technical knowledge, and professional communication.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support or other technical resources when additional product expertise or escalation assistance is required.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an on-call rotation supporting critical systems.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Hands-on experience supporting Microsoft core infrastructure technologies, including Windows Server, Active Directory, domain controllers, and Group Policy.
Depth of experience troubleshooting Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, or SCCM in complex customer environments.
Experience working in a ticket-driven, case-based, or reactive break/fix support environment.
Customer-facing support experience with the ability to communicate professionally and clearly with multiple customers each day.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the on-call rotation and adjust working hours based on customer or team coverage needs.
Ability to travel as needed.
Managed Services Provider (MSP) or Managed Services experience supporting multiple customer environments is a plus.
Microsoft certifications related to Windows Server, endpoint management, Azure, Microsoft 365, or other relevant Microsoft technologies is a plus.
Exposure to Azure, Microsoft 365, or hybrid infrastructure environments is a plus.

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials. Annual bonus target of 10%, subject to the terms and conditions of the plan. Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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Skills

Microsoft Windows Server
Microsoft Active Directory
Technical support
Troubleshoot
DNS
DHCP
Cloud technologies
Microsoft Azure
Microsoft 365
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently

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