Jobs in the United States

25+ jobs

Added 6 mins ago
Manufacturing Line Manager - 2nd Shift
Siemens
Roebuck, SC
Drive Lean manufacturing, 6S, standard work, visual management, root-cause analysis, corrective action, automation, digitalization, and continuous improvement across custom,…
Added 6 mins ago
Lead .NET Developer
EPAM Systems
Fort Mill, SC
Fair understanding of Incident, Problem, Change, and Release management processes
Added 6 mins ago
Industrial Engineer, Distribution Center
Ross Stores, Inc.
Fort Mill, SC
The Productivity Engineer I is responsible for the development, implementation, documentation, and support of the engineered production standards as well as the development and…
Added 6 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Columbia, SC
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 6 mins ago
Supply Chain Capacity Engineer
Meta
Columbia, SC
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 6 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Columbia, SC
…development teams to ensure a manageable and secure migration of change into the production environment. Other responsibilities may include getting embedded within product teams to enable…
Added 12 mins ago
Product Engineer
Tenneco
Bhiwadi, IN
Reviews, Maintains and Implements activity for Sustaining Engineering / Change Management Process (ECR/ECN) for India and provide support to other regions.
Added 15 mins ago
Senior Manager, Partner Product Enablement & Advocacy
ServiceNow
Mountain View, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 15 mins ago
Senior RF Systems & Business Development Engineer
Matrix Research, Inc.
Beavercreek, OH
Matrix Research is currently seeking an experienced Senior RF Systems and Business Development Engineer to lead technical hardware design and drive strategic growth for our growing business…
Added 18 mins ago
GC
Early Career Process Engineer
Geosyntec Consultant
Lakewood, CO
- $70,520 to $92,350 USD / year
Added 18 mins ago
Senior Automated Test Engineer
Leidos
Englewood, CO
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 18 mins ago
Senior Engineer, Advanced Engineering
Baker Hughes Energy
Boulder, CO
Senior Engineer, Advanced Engineering Do you enjoy working within the power generation industry, specifically supporting fossil fuel and hydropower projects related to structural mechanics?…
Added 18 mins ago
Senior Hybrid Cloud Engineer
The Aerospace Corpor
Colorado Springs, CO
…ground control, and range systems. As the Senior Hybrid Cloud Engineer on the Enterprise Mission Infrastructure and Platform (EMIP) team, you will be responsible for providing matrixed…
Added 18 mins ago
Sr. Position, Navigation, & Timing (PNT) and Satellite Control Network (SCN) Pro
The Aerospace Corpor
Colorado Springs, CO
…& Timing (PNT) and Satellite Control Network (SCN) Project Engineer to support the MD 31 Chief Engineering office on classified projects. The ideal candidate must have experience in…
Added 18 mins ago
Cloud Engineer MDX - SSFB
Amentum
Colorado Springs, CO
Join our team and play a pivotal role in shaping the future of missile defense! As a Cloud Engineer supporting the Missile Defense Space Enterprise Architecture (MDSEA) organization within…
Added 18 mins ago
Satellite Ground System Engineer MDX - SSFB
Amentum
Colorado Springs, CO
Position Title: Satellite Ground System Engineer
Added 18 mins ago
Sr. Buyer/Planner
Gates Co
Denver, CO
Added 18 mins ago
XE
Director Fleet Overhaul Management (Energy Supply)
Xcel Energy
Platteville, CO · Henderson, CO · Denver, CO
- $148,400 to $210,733 USD / year
Provides enterprise-level leadership and strategic direction for the Fleet Overhaul Management organization, with accountability for the governance, prioritization, investment strategy, and…
Added 18 mins ago
XE
Distribution Planning Engineer (Entry, Staff, Senior, or Principal)
Xcel Energy
Denver, CO
- $70,000 to $156,600 USD / year
The job summary below and responsibilities reflect the senior engineer level role. The successfully chosen candidate will be placed at a level that is commensurate with their skills and…
Added 18 mins ago
Technical Support Engineer
Zoom
Denver, CO
…commercial and consumer customers. As a Zoom Technical Support Engineer, you'll ensure our customers' success with Zoom products and services, and deliver happiness with every customer…
Added 18 mins ago
Sr. Buyer/Planner
Gates Co
Denver, CO
Added 36 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA
- $114,600 to $234,600 USD / year
…automation that enable safe patching, updates, and rollbacks within change‑management…
Added 37 mins ago
Data Engineer
Sedgwick Claims Management Services Inc.
Telecommuter, TX
…comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the…
Added 41 mins ago
Area Engineer - Small Molecule Building - Lilly Medicine Foundry
Lilly
Lebanon, IN · Indianapolis, IN
The Area Engineer is the site Subject Matter Expert (SME) for the Small Molecules (SM) building and the associated ancillary systems within the FUME (Facilities, Utilities Maintenance &…
Added 48 mins ago
Lead Database Administrator (Remote EST - United States)
Partnerize
Remote, United States
As a database engineer, you will operate with a high degree of autonomy, acting as the principal technical authority and taking end-to-end ownership of our database estate. You will be a…

Microsoft Infrastructure Support Engineer

Remote, United States

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.
Experience: Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.
Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies.
Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer’s skill set.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Communicate technical problems, business impact, next steps, and solutions clearly and professionally to customers and stakeholders.
Work directly with multiple customers each day and build trust through responsiveness, technical knowledge, and professional communication.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support or other technical resources when additional product expertise or escalation assistance is required.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an on-call rotation supporting critical systems.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Hands-on experience supporting Microsoft core infrastructure technologies, including Windows Server, Active Directory, domain controllers, and Group Policy.
Depth of experience troubleshooting Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, or SCCM in complex customer environments.
Experience working in a ticket-driven, case-based, or reactive break/fix support environment.
Customer-facing support experience with the ability to communicate professionally and clearly with multiple customers each day.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the on-call rotation and adjust working hours based on customer or team coverage needs.
Ability to travel as needed.
Managed Services Provider (MSP) or Managed Services experience supporting multiple customer environments is a plus.
Microsoft certifications related to Windows Server, endpoint management, Azure, Microsoft 365, or other relevant Microsoft technologies is a plus.
Exposure to Azure, Microsoft 365, or hybrid infrastructure environments is a plus.

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials. Annual bonus target of 10%, subject to the terms and conditions of the plan. Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Apply About employer

More about this job

Skills

Microsoft Windows Server
Microsoft Active Directory
Technical support
Troubleshoot
DNS
DHCP
Cloud technologies
Microsoft Azure
Microsoft 365
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently

Report this job