Jobs in the United States

25+ jobs

Added 3 mins ago
Dry Etch Process Manager
Micron Technology, Inc.
Boise, ID
Senior Engineer or higher with previous leadership experience and a minimum of 5 years direct Dry Etch experience
Added 3 mins ago
Senior Engineer - Area Manufacturing (PVD/CVD)
Micron Technology, Inc.
Boise, ID
As a senior engineer, you will focus on strengthening physical and chemical vapor deposition (PVD and CVD) area manufacturing performance by reducing operational risk and building stable,…
Added 3 mins ago
Safety Engineer
Micron Technology, Inc.
Boise, ID
As a Safety Engineer at Micron Technology, you will focus on the prevention of unplanned events that have the potential to harm people, property, or the environment at a large semiconductor…
Added 3 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Boise, ID
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 3 mins ago
AI Engineer
Micron Technology, Inc.
Boise, ID
Micron’s Industrial and Physical AI team is transforming semiconductor manufacturing through the application of AI, automation, and intelligent operations. Our team develops and deploys…
Added 4 mins ago
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Staff Software Engineer
Jobgether
Remote, United States
- $260,000 to $306,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Software Engineer based in the United States.
Added 4 mins ago
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Sr Backend Software Engineer I
Jobgether
Remote, United States
- $140,000 to $160,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Backend Software Engineer I based in the United States.
Added 4 mins ago
Senior Full-Stack Engineer (Backend Leaning)
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior Full-Stack Engineer (Backend Leaning) based in the United…
Added 4 mins ago
Senior Financial Planning & Analysis Manager
Jobgether
Remote, United States
Partner with Accounting on software capitalization assessments and monitor engineering efficiency indicators, including R&D spending as a percentage of revenue and cost per engineer.
Added 8 mins ago
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Sr. Snowflake Data Engineer
TEKsystems
South Sioux City, NE
- $140,000 to $165,000 USD / year
This Senior Data Engineer will play a key role in designing and building a scalable, transparent, and audit-ready data platform using Snowflake and Azure technologies. You will help define…
Added 32 mins ago
EPC Automation Lead
Bechtel Corporation
AZ
Assists the PIIM in coordinating with the Project Field Engineer, project IS&T Lead, and other automation leads (procurement and project controls, commissioning, etc.), as well as Bechtel…
Added 38 mins ago
Senior Security Engineer, Infrastructure
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Senior Security Engineer, Infrastructure based in the United…
Added 38 mins ago
Senior Engineer- Mechanical
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineer – Mechanical based in the United States.
Added 38 mins ago
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Principal Offensive Security Engineer
Jobgether
Remote, United States
- $183,000 to $200,000 USD / year
…steps. Our partner is looking for a Principal Offensive Security Engineer based in the United…
Added 1 hour ago
EPC Automation Lead
Bechtel
AZ
Assists the PIIM in coordinating with the Project Field Engineer, project IS&T Lead, and other automation leads (procurement and project controls, commissioning, etc.), as well as Bechtel…
Added 1 hour ago
(Senior) Solutions Engineer (f/m/d)
Jobgether
Remote, United States
…next steps. Our partner is looking for a (Senior) Solution Engineer (f/m/d) based in the United…
Added 1 hour ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Defines and implements application-level architecture.
Added 1 hour ago
Principal AI/ML Engineer
Fidelity Technology Group, LLC
Westlake, TX
Builds and maintains large scale Machine Learning (ML) infrastructure, ML, data, and application pipelines, and evaluates ML models, using Apache Spark and distributed data processing…
Added 1 hour ago
Senior Platform Productivity Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Platform Productivity Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to…
Added 1 hour ago
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
United States
Added 1 hour ago
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Kubernetes/Go Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to use,…
Added 1 hour ago
Technical Relationship Manager (USA)
ControlUp
Remote, United States
Enterprise IT consulting experience with a strong technical foundation in endpoint and desktop management, VDI and application virtualization (e.g., Omnissa, Citrix, Azure Virtual Desktop),…
Added 1 hour ago
Senior Power Engineer, Platforms Engineering
Google
Sunnyvale, CA
As a Power Engineer in Technical Infrastructure, you will play a key role in the development of one of the world's fastest growing computing infrastructures. You will work as part of a team…
Added 1 hour ago
2027 Process Engineer III New College Grad - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA
As a Process Engineer, you'll play a crucial role in designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies. You will collect and analyze…
Added 1 hour ago
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Senior Electrical Engineer
Pfizer
Andover, MA
- $99,200 to $165,400 USD / year

Microsoft Infrastructure Support Engineer

Remote, United States

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.

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Job details

Pay: Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.
Experience: Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.
Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies.
Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer’s skill set.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Communicate technical problems, business impact, next steps, and solutions clearly and professionally to customers and stakeholders.
Work directly with multiple customers each day and build trust through responsiveness, technical knowledge, and professional communication.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support or other technical resources when additional product expertise or escalation assistance is required.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an on-call rotation supporting critical systems.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Hands-on experience supporting Microsoft core infrastructure technologies, including Windows Server, Active Directory, domain controllers, and Group Policy.
Depth of experience troubleshooting Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, or SCCM in complex customer environments.
Experience working in a ticket-driven, case-based, or reactive break/fix support environment.
Customer-facing support experience with the ability to communicate professionally and clearly with multiple customers each day.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the on-call rotation and adjust working hours based on customer or team coverage needs.
Ability to travel as needed.
Managed Services Provider (MSP) or Managed Services experience supporting multiple customer environments is a plus.
Microsoft certifications related to Windows Server, endpoint management, Azure, Microsoft 365, or other relevant Microsoft technologies is a plus.
Exposure to Azure, Microsoft 365, or hybrid infrastructure environments is a plus.

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials. Annual bonus target of 10%, subject to the terms and conditions of the plan. Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Skills

Microsoft Windows Server
Microsoft Active Directory
Technical support
Troubleshoot
DNS
DHCP
Cloud technologies
Microsoft Azure
Microsoft 365
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently

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