Remote jobs in the United States

25+ jobs

Added 8 mins ago
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Director of Strategic Communications
OpenMined
Remote, United States
- $139,000 to $245,000 USD / year
We’re hiring OpenMined’s first Director of Strategic Communications. OpenMined is a nonprofit building open-source infrastructure for federated AI. Our open-source software lets outside…
Added 23 mins ago
Senior Architect / DevOps Engineer- Remote (DC, MD, VA- Locals only)
Swingtech
Remote, United States
…communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency,…
Added 28 mins ago
Sales Engineer, Mid Market - TOLA
Samsara
Remote, United States
As a Sales Engineer at Samsara, you’d be an integral part of a diverse team working to help modernize essential industries through the application of cutting edge IoT solutions. Your work…
Added 46 mins ago
EA
Senior Full Stack Software Engineer
ExTrac AI
Remote, United States
- $165,000 to $180,000 USD / year
We are looking for a Senior Software Engineer based in the Washington DC area to work across ExTrac's backend services and the infrastructure they run on. This is a generalist role by…
Added 53 mins ago
Senior Multi-Cloud DevOps Engineer
Select Source Solutions
Remote, United States
Our client is seeking a remote Senior Multi-Cloud DevOps Engineer to join an Agile engineering team supporting enterprise cloud modernization and emerging technology initiatives in an…
Added 54 mins ago
DevOps Engineer -Remote (DC, MD, VA- Locals only)
Swingtech
Remote, United States
Swingtech Consulting, Inc. is seeking a skilled DevOps Engineer to support the operation, maintenance, enhancement, and secure delivery of web-based training and learning management systems…
Added 1 hour ago
Full Stack Engineer
Pogo Technologies, Inc.
Remote, United States
- You’ve built and maintained production systems used by real users
Added 1 hour ago
Cloud Engineer III
American College of Education
Remote, United States
…exceptional experiences for students around the world. As a Cloud Engineer, you will play a critical role in designing, building, automating, and supporting our Microsoft Azure cloud…
Added 1 hour ago
Lead Forward Deployed Engineer / AWS / Python
Kelly Services
Remote, United States
Searching for a Machine Learning Operations Engineer, this person will build CI/CD pipelines, manage cloud infrastructure, monitor production AI systems, and ensure machine learning models…
Added 1 hour ago
Digital Engineering Integration Engineer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Remote, United States
Sabel Systems designs and delivers digital engineering ecosystems for DoW programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our…
Added 2 hours ago
Senior Storage Engineer
Runware
Remote, United States
Runware is the AI inference platform that builds and runs its own infrastructure, end to end. Our Sonic Inference Engine has served more than 20 billion requests for over 1 million…
Added 2 hours ago
Senior Engineer - Database Infrastructure
Hard Rock Digital
Remote, United States
We're hiring Senior Database Infrastructure Engineers to own the PostgreSQL, MySQL, and ClickHouse databases behind our platform and work alongside the team that runs our CockroachDB…
Added 3 hours ago
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Senior Software Engineer – AI Infrastructure
Kraken
Remote, United States
- $127,200 to $254,400 USD / year
The AI Infrastructure team builds and operates the production systems that power intelligent agents at scale. This team sits at the foundation of the agent platform, ensuring that model…
Added 3 hours ago
Software Engineer (Edge - Networking & Fleet)
Jobgether
Remote, United States
As a Software Engineer specializing in Edge networking and fleet infrastructure, you will build and scale the systems that power a large residential device network used for web data…
Added 3 hours ago
Lead Database Administrator (Remote EST - United States)
Partnerize
Remote, United States
We are at a pivotal point in our tech progression. We're looking to grow our technical estate, architect new systems, remove technical debt and scale our platform. It's an exciting time to…
Added 4 hours ago
Sr. Full Stack Software Engineer – AI Agents
Jobgether
Remote, United States
The Sr. Full Stack Software Engineer – AI Agents will design and deliver production-ready applications powered by sophisticated multi-agent systems on Google Cloud Platform (GCP). This…
Added 4 hours ago
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Data Engineer Client Data Operations
Jobgether
Remote, United States
- $115,000 to $145,000 USD / year
The Data Engineer will play a key role in building, maintaining, and optimizing the data infrastructure that supports client marketing campaigns, audience management, and business…
Added 4 hours ago
J
Staff Software Engineer
Jobgether
Remote, United States
- $260,000 to $306,000 USD / year
The Staff Software Engineer will establish the technical foundation for an expanding government-focused product offering, designing scalable systems that support complex public-sector…
Added 4 hours ago
Senior Financial Planning & Analysis Manager
Jobgether
Remote, United States
…and performance analysis across software development, cloud infrastructure, hosting, and AI-powered services. You will play a critical role in translating complex technical investments into…
Added 5 hours ago
Senior Security Engineer, Infrastructure
Jobgether
Remote, United States
We are seeking a hands-on Senior Security Engineer to strengthen the security, reliability, and operational resilience of cloud infrastructure supporting critical SaaS products and AI…
Added 5 hours ago
Senior Engineer- Mechanical
Jobgether
Remote, United States
Develop and coordinate electrical building systems, including power distribution, lighting, lighting controls, grounding, and related infrastructure.
Added 5 hours ago
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Principal Offensive Security Engineer
Jobgether
Remote, United States
- $183,000 to $200,000 USD / year
Lead risk-based penetration testing and offensive security assessments across applications, APIs, infrastructure, cloud environments, identity systems, SaaS platforms, and enterprise…
Added 6 hours ago
Principal Engineer, Quantum Software Development
Cisco Systems, Inc.
Remote, United States
As a Principal Software Engineer and hands-on technical leader, you will guide a team of engineers while actively contributing to the architecture and development of quantum software and…
Added 7 hours ago
AI Phone - Agentic Engineer
Bjak
Remote, United States
- Strong API and distributed systems knowledge.
Added 7 hours ago
AI Phone - Senior Agent Runtime Engineer
Bjak
Remote, United States
Focus: Building the actual execution infrastructure for AI agents.

Microsoft Infrastructure Support Engineer

Remote, United States

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.

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Job details

Pay: Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials.
Experience: Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model. The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.
Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies.
Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer’s skill set.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Communicate technical problems, business impact, next steps, and solutions clearly and professionally to customers and stakeholders.
Work directly with multiple customers each day and build trust through responsiveness, technical knowledge, and professional communication.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support or other technical resources when additional product expertise or escalation assistance is required.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an on-call rotation supporting critical systems.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience, including 3 years of Microsoft support experience.
Hands-on experience supporting Microsoft core infrastructure technologies, including Windows Server, Active Directory, domain controllers, and Group Policy.
Depth of experience troubleshooting Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, or SCCM in complex customer environments.
Experience working in a ticket-driven, case-based, or reactive break/fix support environment.
Customer-facing support experience with the ability to communicate professionally and clearly with multiple customers each day.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the on-call rotation and adjust working hours based on customer or team coverage needs.
Ability to travel as needed.
Managed Services Provider (MSP) or Managed Services experience supporting multiple customer environments is a plus.
Microsoft certifications related to Windows Server, endpoint management, Azure, Microsoft 365, or other relevant Microsoft technologies is a plus.
Exposure to Azure, Microsoft 365, or hybrid infrastructure environments is a plus.

Compensation and Benefits Pay range: $77,725 to $108,266, depending on experience and skill set Salary ranges may be subject to geographic differentials. Annual bonus target of 10%, subject to the terms and conditions of the plan. Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Skills

Microsoft Windows Server
Microsoft Active Directory
Technical support
Troubleshoot
DNS
DHCP
Cloud technologies
Microsoft Azure
Microsoft 365
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently

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