Jobs in the United States

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Added 9 mins ago
AT
Software Engineer II
Akamai Technologies, Inc.
Augusta, ME
- $95,000 to $171,000 USD / year
Have 2 years of full stack experience and a Bachelor's in Computer Science or related field
Added 24 mins ago
Firmware Engineer (Python / Embedded Linux)
Torus
Salt Lake City, UT
Owning system integration - working closely with hardware, data, and software teams to ensure seamless interoperability across the full stack.
Added 26 mins ago
TT
Founding Full-Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $240,000 USD / year
- Strong full-stack skills with technologies such as TypeScript, Python, React, React Native, Node.js, and cloud platforms such as AWS or GCP.
Added 31 mins ago
C
Senior Software Engineer (Ruby on Rails)
CompanyCam
Remote, United States
- $175,000 to $200,000 USD / year
As a Senior Software Engineer, you’ll work alongside other engineers, designers, and product managers to tackle everything from huge company initiatives to modest but important bug fixes.…
Added 39 mins ago
AT
Software Engineer II
Akamai Technologies, Inc.
Baton Rouge, LA
- $95,000 to $171,000 USD / year
Have 2 years of full stack experience and a Bachelor's in Computer Science or related field
Added 41 mins ago
Software Engineer III - Full Stack
JPMC page
San Francisco, CA
As a Software Engineer III at JPMorganChase within the Infrastructure Platforms Digital Workflows Product Line, you serve as a seasoned member of an agile team to design and deliver trusted…
Added 51 mins ago
AT
Software Engineer II
Akamai Technologies, Inc.
Annapolis, MD
- $95,000 to $171,000 USD / year
Have 2 years of full stack experience and a Bachelor's in Computer Science or related field
Added 53 mins ago
T
Sr. Enterprise Systems Engineer
TEKsystems
Mason, MI
- $57 to $70 USD / hour
…across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive…
Added 58 mins ago
RH
Full Stack Software Engineer
Robert Half
Monroe, NY
- $130,000 to $170,000 USD / year
We’re seeking an experienced Full Stack Software Engineer to design, develop, test, and maintain scalable web applications across front-end and back-end environments.
Added 59 mins ago
Principal Engineer - Java Full Stack
Wells Fargo Bank, N. A.
IRVING, TX · ISELIN, NJ
Wells Fargo is seeking a Principal Engineer as part of the Commercial and Corporate & Investment Banking Technology (CCIBT) team to support Payment Solutions, Capital Markets Services,…
Added 1 hour ago
H
Technical Customer Support Engineer, North America (Weekend Coverage)
Hercules
Remote, United States
- $75,000 to $150,000 USD / year
You are welcome to stay as a technical support engineer for as long as you'd like. However, we are open to working with you to transition you to a full time software engineering, pre-sales,…
Added 1 hour ago
Full Stack Software Engineer (US Based Remote)
Torus
Salt Lake City, UT
We are seeking a highly capable Software Engineer (Full Stack) to help build and evolve the Torus platform. This role is ideal for an experienced engineer who thrives in a hands-on…
Added 1 hour ago
Staff Backend Engineer - Virtual
Alight Solutions LLC
United States
Establishing reusable full-stack engineering patterns for maintainability, security, testing, observability, deployment and operational efficiency.
Added 1 hour ago
Senior Full Stack Engineer
Alight Solutions LLC
United States
We’re seeking a Lead Full Stack Engineer to help bring this vision to life, taking product concepts from prototypes through architecture, implementation, and production within Alight’s…
Added 1 hour ago
Full Stack Software Engineer - Software Engineer II
Deloitte
Des Moines, IA
We are seeking a full stack software engineer to support the design, development, testing, and deployment of technology solutions for Deloitte's Government and Public Services practice. In…
Added 1 hour ago
AT
Software Engineer II
Akamai Technologies, Inc.
Des Moines, IA
- $95,000 to $171,000 USD / year
Have 2 years of full stack experience and a Bachelor's in Computer Science or related field
Added 1 hour ago
Manufacturing Engineering, ECLSS
Vast
Long Beach, CA
…company recently announced Vast Satellite, a high-power satellite product line leveraging its space station components and the heritage of Haven…
Added 1 hour ago
Software Engineer II - AI/ML, Neuron Inference, Neuron Inference
Annapurna Labs (U.S.) Inc.
Cupertino, CA
…directly impacts millions of customers? As a Software Development Engineer II at Amazon, you will design, build, and maintain systems that solve complex problems while delivering meaningful…
Added 1 hour ago
BC
Senior Analytics Engineer
Boulder Care
Remote, United States
- $155,000 to $170,000 USD / year
- 6+ years of experience in analytics engineering, data analysis, data engineering, or related full-stack data roles.
Added 1 hour ago
TT
Senior Full Stack Software Engineer
True Talent Solutions Partners
Remote, United States
- $200,000 to $275,000 USD / year
…and simulation of physical systems. You will help build a new product, accelerate frontend delivery, and take on broader backend-focused full stack work as the product and team…
Added 1 hour ago
Mechanical Engineer – Product Design & Development
CFD Research Corporation
Hollywood, AL
We are seeking a highly capable Mechanical Engineer specializing in Product Development and Mechanical Design to be deeply involved in the full product lifecycle - from concept generation…
Added 1 hour ago
Senior Cell Engineer
Blue Current
Hayward, CA
We're looking for a Sr Cell Engineer to lead the technical work of moving Blue Current's cell technology from early-stage R&D through scaled production. You'll stay engaged across the full…
Added 1 hour ago
H
Staff Software Engineer, Firewall
Horizon3
Remote, United States
- $225,000 to $265,000 USD / year
…attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale…
Added 1 hour ago
Full-Stack Software Engineer
KBR Wyle Services, LLC
Beavercreek Township, OH
…from multiple sources into timely operational insight. This engineer will contribute across modern web applications, backend services, analytical workflows, and AI-enabled capabilities…
Added 1 hour ago
Senior Software Engineer
Boeing Intelligence & Analytics, Inc. (BIA)
MD - Annapolis Junction, MD
As a Senior Full Stack Developer with BI&A you will be supporting an IC Customer working on mission driven applications. Candidates in this role will:

CDW Technologies, LLC

Engineer Managed Services

Remote, United States

Apply About employer

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Job details

Education: Bachelor’s degree
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Summary:

The primary purpose of this position is to provide Microsoft infrastructure support for Managed Services customers, with a strong focus on Copilot, Microsoft 365, and related Microsoft technologies. The Engineer diagnoses and resolves customer issues in a fast-paced, case-based support environment while delivering a high-quality customer experience. This role supports a reactive break/fix service model, working directly with customers to assess issues, drive cases to resolution, collaborate with peers, and engage with Microsoft when additional expertise is required.

What You Will Do:

Serve as a trusted technical support resource for customers experiencing Microsoft infrastructure and cloud issues.
Troubleshoot, diagnose, and resolve issues involving Copilot, Microsoft 365, Microsoft Core Infrastructure, and related Microsoft technologies.
Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.
Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates.
Document troubleshooting steps, resolutions, customer communications, incident details, and change activity in the appropriate tracking systems.
Collaborate with peers and cross-functional teams to resolve complex technical issues and share knowledge.
Engage Microsoft support when additional product expertise or escalation assistance is required.
Provide detailed, clear, and professional communication to internal and external customers through written, verbal, and virtual channels.
Clearly articulate technical problems, business impact, next steps, and solutions to customers and stakeholders.
Understand service-level agreements in a production environment and work to meet customer commitments.
Participate in an On-Call rotation supporting critical systems. The global team provides primary 24 x 7 coverage, with U.S. engineers providing secondary coverage when additional capacity is needed.
Participate in customer calls and work with account management personnel in support of the client relationship.
Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials.
Participate in client projects and infrastructure improvements as assigned.
Mentor and support peers within the team and across CDW.
Attend training and obtain industry-related certifications as determined by management.
Manage multiple priorities, follow through on commitments, and complete tasks and projects on time.
Communicate unanticipated events, risks, schedule changes, or technical concerns to the Engineering Manager.
Identify potential customer needs or cross-selling opportunities and communicate them to the appropriate sales or account team.
Adhere to time-entry, compliance, policy, and procedural requirements.

What We Expect of You:

Education and Experience

Bachelor's degree required and 3+ years of experience engineering support OR, 7 years of engineering support experience required.
3+ years of Microsoft support experience.
Hands-on experience supporting Microsoft technologies, with strong knowledge of Copilot and Microsoft 365.
Experience supporting one or more related technologies, such as Azure, Exchange, Windows Server, Active Directory, SCCM, or Intune.
Professional experience in customer service, requirements gathering, task execution, troubleshooting, problem solving, and sound judgment around crisis escalation.
Experience working in a ticket-driven or case-based support environment.
Ability to establish customer trust and confidence through technical knowledge, responsiveness, and an understanding of customer business needs.
Strong organizational, analytical, documentation, and problem-solving skills.
Excellent verbal and written communication skills, with the ability to interact effectively with customers, coworkers, and stakeholders.
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines in a fast-paced environment.
Ability to work independently while knowing when to collaborate, ask for assistance, or escalate.
Team-oriented approach with the ability to provide guidance, mentorship, and peer support.
Ability to consistently follow policies, procedures, instructions, and service commitments.
Ability to participate in the On-Call rotation.
Ability to travel as needed.
8+ years of Microsoft support engineering experience is a plus.
Depth of experience in Copilot and customer-facing Microsoft 365 issue resolution is a plus.
Microsoft certifications in Copilot, Microsoft 365, Azure, Exchange, or related technologies is a plus.
Managed Services experience is a plus.
Experience working directly with Microsoft support to resolve complex cases is a plus.

Pay:

Pay range: $ 77,725 - $ 108,265 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Skills

Microsoft 365
Customer experience
Technical support
Troubleshoot
Troubleshooting
Communication skills
Documentation
Upselling
Sales
Regulatory compliance
Microsoft Azure
Microsoft Exchange
Microsoft Windows Server
Microsoft Active Directory
Customer service
Requirements gathering
Problem solving
Meet deadlines
Work independently
Decision making

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