Care Manager

Make a Difference Every Day! At Prime Care Coordination (PCC), our Care Managers play a critical role in helping people with intellectual and developmental disabilities (I/DD) live healthier, more independent, and fulfilling lives. If you are passionate about advocacy, relationship-building, and helping individuals navigate healthcare and community services, we'd love to hear from you. As a Care Manager, you'll partner with individuals, families, providers, and community resources to help coordinate services, overcome barriers, and achieve meaningful personal goals. You'll have the opportunity to make a lasting impact while working for an organization that values its employees and invests in their success.

Why Join PCC? We believe in taking care of the people who take care of others. ✅ 25 days of paid time off annually✅ 10 paid holidays✅ Affordable health, dental, and vision coverage starting at just $10/month✅ 401(k) retirement plan✅ Tuition reimbursement for continued education and career growth✅ Generous employee referral bonuses✅ Employee Wellness Program with opportunities to earn up to $250 annually✅ Opportunities for professional development and advancement✅ Additional benefits available - apply to learn more!

What Makes You Successful

You are someone who:

• Enjoys building relationships and supporting others
• Thrives in a fast-paced environment while managing multiple priorities
• Is organized, self-motivated, and comfortable working independently
• Communicates effectively with individuals, families, providers, and community partners
• Can respond calmly and appropriately during crisis situations
• Has strong technology skills and is comfortable learning new systems
• Values inclusion, diversity, and person-centered practices

Qualifications

One of the following is required:

• Bachelor's degree and two years of relevant experience; OR
• Registered Nurse (RN) license and two years of relevant experience; OR
• Master's degree and one year of relevant experience

Relevant experience consists of any paid or volunteer experience in the human services field (e.g. Office of Mental Health, Office of Addiction Services or Supports) or providing direct care or support, coordination, or advocacy for people with developmental disabilities on a regular basis.

Work Environment This position combines field-based, remote, and office work. Care Managers regularly meet with individuals in their homes, schools, healthcare settings, and community locations throughout Upstate New York. The caseload will be primarily based in Cortland and Onondaga Counties.

Requirements include:

• Valid driver's license
• Ability to travel within assigned service areas
• Ability to use technology for documentation and communication
• Ability to conduct in-person visits and meetings as needed

What You'll Do

• Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services
• Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health
• Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and the person’s Life Plan
• Facilitate, develop, and maintain a person-centered Life Plan that integrates an individual’s personal wants and needs, clinical and non-clinical healthcare related needs, community services, OPWDD services, and natural supports.
• Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing
• Adhere to Incident Management regulations, guidelines, and policies and procedures
• Coordinate and ensure access to chronic disease management
• Facilitate referrals to clinical and community resources, including planning, implementation, and follow-up for comprehensive care management and transitional care
• Participate in internal and external audits
• Coordinate and provide access to long-term care supports and services
• Engage families and natural supports in the care coordination process
• Provide all individuals and families with services that are culturally and linguistically appropriate
• Advocate on behalf of the individual
• Promote self-advocacy and the ability to self-direct
• Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team
• Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations
• Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures
• Document all services and maintain appropriate records following all established documentation policies and procedures
• Complete all required training including annual, ongoing, and educational trainings
• Perform all other duties relevant to the position as requested.

Join a Mission-Driven Team! At Prime Care Coordination, we are committed to empowering individuals, supporting families, and strengthening communities. If you're looking for a rewarding career where your work truly matters, we encourage you to apply today. Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.