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Lead Customer Service Representative
Circle K
North Canton, OH
Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
Added 1 min ago
YA
Lead Registered Behavior Technician
Young Adult Institute, Inc.
United States
- $30 USD / hour
…well Individual Behavior Support Plans (IBSPs)/ Individualized Program Plans (IPPs) for all people we support in a clean, safe and organized therapeutic…
Added 1 min ago
Lead Registered Behavior Technician (RBT) / Lead Licensed Psych Tech (LPT)
Young Adult Institute, Inc.
United States
…well Individual Behavior Support Plans (IBSPs)/ Individualized Program Plans (IPPs) for all people we support in a clean, safe and organized therapeutic…
Added 2 mins ago
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Receiving Associate
Progressive Recovery, Inc.
Dupo, IL
- $19 to $23 USD / hour
Employee Assistance Program (EAP) offering confidential support for you and your household.
Added 2 mins ago
S
Accounts Payable Accounting Analyst
Subaru
Camden, NJ
- $76,000 to $90,000 USD / year
…center. Serves as a subject matter expert (SME) for A/P systems, controls, compliance activities, and process improvement…
Added 3 mins ago
Aircraft Mechanic 1-C-12 US Airforce - San Angelo ,TX.
V2X
San Angelo, TX
Amongst other basis, the performance KPI shall be linked to the Capabilities Program Manager’s achievement of obligations and company requirements. It shall cover amongst others the…
Added 3 mins ago
Project Director
STV Construction Incorporated
Roseville, CA
Drive strong commercial performance by overseeing budgets, forecasting, contracts, staffing, change management, and project controls.
Added 4 mins ago
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Lead Governance, Risk and Compliance Manager
Cohere Health
United States
- $133,000 to $145,000 USD / year
We’re looking for an experienced Lead Governance, Risk and Compliance (GRC) Manager to lead and mature our enterprise security governance, risk management, regulatory compliance, and…
Added 5 mins ago
Senior Specialist, IT Audits and SOX Compliance
Charles Schwab Inc.
Lone Tree, CO
…assigned to prepare, and this position reports to a Senior Team Manager, IT Audits and SOX Compliance. This position is located in Lone Tree, Colorado, and candidates must be within…
Added 5 mins ago
Manager, IT Audits and SOX Compliance
Charles Schwab Inc.
Lone Tree, CO
The SCO is looking for a Manager to support the Information Technology (IT) portions of the ICFR and ICOC Assessments. This Manager will be responsible for the portions of the assessments…
Added 5 mins ago
Assistant Branch Manager
Romeoville, IL
As an Assistant Branch Manager at Woodforest National Bank, you are a key leader supporting the Branch Manager in driving branch performance, customer relationship growth, and operational…
Added 6 mins ago
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Factory Manager
Randstad USA
Garland, TX
- $120,000 to $150,000 USD / year
…will take technical ownership of plant software, automated controls diagnostics, and systems integration across advanced European manufacturing equipment and digital infusion lines. You…
Added 6 mins ago
ES
Store Manager
Extra Space Management, Inc
Lexington, KY
- $17.5 to $18.5 USD / hour
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 6 mins ago
Product Quality Manager, Unsecured Lending
Upstart
Remote, United States
As the Product Quality Manager, Unsecured Lending at Upstart, you will lead end-to-end quality testing for assigned regulatory areas and help shape a scalable, data-driven oversight…
Added 6 mins ago
Product Quality Associate Manager, Unsecured Lending
Upstart
Remote, United States
As the Product Quality Associate Manager, Unsecured Lending at Upstart, you will execute risk-based quality testing across the lending lifecycle and help strengthen controls as the program…
Added 7 mins ago
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Manager, Central Business Office
Sutter Health
Sacramento, CA
- $156,332.8 to $234,478.4 USD / year
…department. Oversees all staff production efforts, monitors and controls staffing requirements, and guides the workflows of these specific units in order to maintain and achieve established…
Added 7 mins ago
Community Manager - Lock Vista
GREP Washington LLC
Seattle, WA
Lock Vista has an immediate opening for an experienced Community Manager! Our team members are high performers that care about customer service and exceed expectations. The Community…
Added 7 mins ago
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Community Manager - The Row at Redhill
Greystar Management Services, LLC
Santa Ana, CA
- $95,000 to $110,000 USD / year
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Added 7 mins ago
Community Manager - The Ravinia
Greystar Management Services, LLC
San Antonio, TX
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Added 7 mins ago
Community Manager - The Avant at Reston Town Center
Greystar Management Services, LLC
Reston, VA
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Added 7 mins ago
Route Sales Representative
Community Coffee Company, L.L.C.
Dallas, TX
Reports To: Sales Manager or Sales Supervisor
Added 8 mins ago
Manager-Digital Product Management
American Express
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Combine Product Manager and Product Owner responsibilities: shape process vision and business architecture; capture and groom requirements; prioritize the backlog; define acceptance…
Added 9 mins ago
Supervisor - Security Administration Dallas Marshals Security Division Courts & Detention
City of Dallas
United States
…communication with City Management; ensures appropriate internal controls are in place and regularly evaluates staff and provides performance…
Added 10 mins ago
Workplace Services Associate
IHG
Atlanta, GA · GA
…technology, professional communication, documentation, operational controls, and follow-through needed to independently complete assigned work within established procedures. The Associate…
Added 13 mins ago
SC
Accounting Manager
Seattle Credit Union
Seattle, WA
- $97,865 to $146,890 USD / year
The Accounting Manager plays a key leadership role in ensuring the accuracy, integrity, and effectiveness of Seattle Credit Union’s financial operations. This role leads day-to-day…

Closed listing

CDPHP

Quality Programs Manager

Rochester, NY, United States
Albany, NY, United States
Binghamton, NY, United States
Buffalo, NY, United States
Dewitt, NY, United States
Jamestown, NY, United States
Utica, NY, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

Under the guidance of assigned management, this position manages related complex programs/projects as well as provides higher level operational and technical solutioning that reflects a more holistic or end-to-end approach to quality performance, i.e. accreditation, regulatory (CMS/DOH), member experience and health plan performance.

This position is an integral part of the team serving as the primary contact to internal and external stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to specifications and deadlines along with ongoing monitoring of results.

Essential Accountabilities:

Performs elevated program management duties; specifically, provides focus on measures/outcomes and operational optimization/efficiencies, manages multiple projects, manages change in business strategies and priorities and maintains an organizational / enterprise lens to all activities.
Manages day-to-day operations to assess the organizations compliance with program standards.
Communicates effectively with users/customers, colleagues, sponsors, project teams and across a range of disciplines, and all levels of management to review project scope/progress and resolve program issues/barriers, as often as necessary to ensure timely completion of the program.
Plans, schedules, monitors, and reports on activities related to the program.
Creates and makes formal presentations of trending reports throughout program cycle to keep executive management apprised of current status and completion.
Provides leadership to develop program plan, monitors progress and timeliness to ensure deadlines are met.
Acts independently to oversee, assess and monitor high visibility projects/activities to drive program including but not limited to managing scope, problem identification, developing potential solutions, implementing them and evaluating outcomes involving various staff as needed.
Responsible for troubleshooting and using all resources to find needed answers. This includes assessing when to elevate issues and doing so as needed
In collaboration with Quality Measurement, develops, maintains progress reports (dashboards) to determine impact of interventions relative to goals, evidence compliance and status of program.
Participates in relevant committees and work groups; represents program, makes advanced presentations, prepares reports, data or other materials for committee presentation including but not limited to Quality Committee’s.
Act as an ambassador/subject matter expert for program and quality as well as socialize organizational importance and awareness for the program including how program relates to quality rating programs and corporate goals.
Build strong collaborative relationships with project managers, divisional and cross functional leads through-out the organization on multiple levels.
Serves as primary contact for external and internal inquires related to program. Manages applicable vendor/auditor/regulator relationships, inclusive of calls, site visits, audits, consultants and preparation of staff.
Coordinates collection and submission of evidence required to meet program requirements and assesses compliance.
Oversees development, contracting process, implementation and compliance of delegation/vendor agreements related to program. In collaboration with business areas, define content, oversight activities and reporting. Monitors agreements to ensure compliance is maintained.
Provides governance and oversight to program team rooms, artifacts and schedules.
Organize, coordinate and facilitate regular program reviews/meetings with other team members and cross functional stakeholders to foster coordination and communication. Provides oversight to ensure consistency in approach.
Plans, directs and coordinates matrixed team(s) activities to manage and implement interrelated projects/activities from contract/proposal initiation to final operational stage.
Determines, monitors, and reviews all program economics to include costs, operational budgets, staffing requirements, resources, and risk.
Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations and work requirements.
Controls program requirements, scope, and change management issues.
Facilitates management communication, focusing on critical path issues, risks and mitigation approaches.
Selects and applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed policies. Produces work plans according to required standards. Works with colleagues to produce/recommend/develop short term and long-term plans.
Establishes appropriate metrics for measuring key program criteria and monitors results to those metrics.
Conduct ongoing competitive intelligence and best practices in collaboration with other internal departments and evaluates for potential implementation. Maintains currency on emerging technologies, project management techniques, regulatory/accreditation requirements related to program. Attend classes, training seminars, and conferences relevant to program. Provide training and guidance to staff. Implement plans to incorporate new requirements into all impacted regions of the Corporation.
Provides education, assistance and coaching to staff involved in quality improvement (QI) and accreditation activities using the latest quality improvement methods, measurement, analysis and performance tracking. Trains and mentors’ stakeholders on requirements.
Coaches and counsels members of cross-functional teams to accomplish activities, meet established schedules or resolve technical/operational issues.
Monitors and evaluates quality of performance and product from all work within scope of responsibility.
Fosters an environment of continuous improvement. Constantly exploring ways to increase efficiencies and productivity, reducing waste, and reducing costs.
Advance a culture of excellence rooted in CX guiding principles.
Ensures confidentiality of information used consistent with New York State Education Law and Public Health Law.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.

Minimum Qualifications:

Bachelor’s degree in Nursing, Business or Healthcare Administration, Analytics, Project Management or related fields with a minimum of 5 years of related work experience. Master’s degree preferred.
In lieu of degree, a minimum of 11 years of related work experience.
Minimum of 3 years of project management. PMI/PMP certification preferred.
Applied knowledge of quality improvement, accreditation and regulatory compliance.
Demonstrated leadership skills, quality principles, proficiency in problem solving and quality tools/techniques.
Knowledge of basic statistical concepts and survey design skills preferred.
Demonstrated skills in forming and fostering high performance, cross-functional teams.
Strong communication skills required, including ability to effectively communicate verbally and in writing, internally and externally and across the organization.
Strong coaching and facilitation skills to drive improvement and matrix ownership and change.
Communicates effectively with users/customers and colleagues across a range of disciplines and all levels of management.
Strong understanding and application of vendor management skills.
Very strong analytical and business process development skills.
Demonstrated success in working in a fast-paced environment.
Demonstrated competence in staff leadership and project leadership tasks.
In-depth knowledge of application delivery, management structures and reporting procedures.
Demonstrated experience in integrating enterprise applications.
Demonstrated experience managing teams executing under multi-phased and multi-deployment project schedules.
Demonstrated experience communicating with senior management in various formats, informal discussions, written reports, scheduled meetings and executive level presentations.
Knowledge and experience working in the healthcare, health insurance or similar industry.
Knowledge of federal, state, and accreditation standards including NCQA, CMS, IHI, AHRQ, NQF and NYSDOH Reporting Requirements. Maintains current and thorough understanding of federal and state regulations for all lines of business as it relates to job responsibilities preferred.

Physical Requirements:

Ability to work while sitting and/or standing while at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
Typical office environment including fluorescent lighting.
Ability to work in a home office for continuous periods of time for business continuity.
Ability to travel across the health plan service regions as needed.
Ability to lift, carry, push or pull 15 pounds or less.
Manual dexterity including fine finger motion required.
The ability to hear, understand and speak clearly while using a phone, with or without a headset.

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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

E6: $79,068 - $142,322

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About employer

More about this job

Skills

CMS
Leadership
Program management
Regulatory compliance
Presentation skills
Troubleshooting
Collaboration
Reporting
Communication skills
Change management
Project management
Provide training
Coaching
Process improvement
Confidentiality
Education law
PMP
Problem solving
Vendor management
Business processes

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