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Added 4 mins ago
CH
Lead Governance, Risk and Compliance Manager
Cohere Health
United States
- $133,000 to $145,000 USD / year
We’re looking for an experienced Lead Governance, Risk and Compliance (GRC) Manager to lead and mature our enterprise security governance, risk management, regulatory compliance, and…
Added 7 mins ago
Renewal Specialist, Smal Law
West Publishing Corporation
Eagan, MN · Frisco, TX · Ann Arbor, MI
…package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company…
Added 8 mins ago
SO
Accounting Technician 1 Juneau (PCN 060098)
State of Alaska
Juneau, AK
- $25.36 USD / hour
…productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical…
Added 8 mins ago
General Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Mobile, AL
JLL is seeking an experienced General Manager to lead a small portfolio of commercial properties in Mobile. In this role, you'll bring proven property management expertise to ensure safe,…
Added 9 mins ago
Electrical Engineer 3 - Nuclear
Sargent & Lundy
Surry, VA
Under the direction of the electrical engineering lead or project manager, this position will offer you the opportunity to work in a project team environment with other engineers and…
Added 18 mins ago
Sr. Director Indirect Strategic Sourcing
USA-Medtronic MiniMed, Inc 1017
Los Angeles, CA · Virtual, GA · San Antonio, TX
Drive Sourcing Excellence rigor for indirect: Build a high-performance sourcing organization that leverages competitive market intelligence, advanced negotiation strategies, supplier…
Added 20 mins ago
Business Intelligence Analyst
JDI
Macon, GA
As the Business Intelligence Analyst, you have a passion for turning disparate streams of data into organized and valuable data products and services. You will remove data blockers, develop…
Added 21 mins ago
1
Senior Director, Product Security
1Password
Remote, United States
- $272,000 to $408,000 USD / year
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 21 mins ago
Senior Technical Product Marketing Manager, Performance
Fastly
Denver, CO · New York City, NY · San Francisco, CA · NY
Market Positioning: Apply competitive intelligence and market context from Portfolio Intelligence to optimally position Fastly's performance-oriented products and features.
Added 21 mins ago
Business Analytics Consultant - Power BI
PNC
Pittsburgh, PA · Charlotte, NC · Raleigh, NC · Brecksville, OH · Houston, TX
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together…
Added 21 mins ago
Business Analytics Manager
PNC
Pittsburgh, PA · New York, NY · Strongsville, OH
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together…
Added 23 mins ago
GARAGE - Seasonal Sales Associate - Cherry Creek Shopping Center
Groupe Dynamite, Inc Garage
Denver, CO
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 24 mins ago
NM
Health Unit Coordinator
Northwestern Memorial Healthcare
DeKalb, IL
- $17.05 to $25.58 USD / hour
…Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to…
Added 26 mins ago
Staff People Program Manager, Production
Anduril Industries
Boston, MA · Costa Mesa, CA
At Anduril, we're not just changing the game – we're redefining it. As our Staff People Program Manager of Production, you will partner with leadership and teams from across the business to…
Added 26 mins ago
Staff People Program Manager, Production
Anduril Industries
Costa Mesa, CA
At Anduril, we're not just changing the game – we're redefining it. As our Staff People Program Manager of Production, you will partner with leadership and teams from across the business to…
Added 26 mins ago
Staff People Program Manager, Production
Anduril Industries
Seattle, WA · Costa Mesa, CA
At Anduril, we're not just changing the game – we're redefining it. As our Staff People Program Manager of Production, you will partner with leadership and teams from across the business to…
Added 29 mins ago
CO
Billing Operations & Data Manager (Senior Power Resources Specialist) - Energy Department
City of San Jose
San Jose, CA
- $147,005.04 to $180,070.8 USD / year
Oversee the performance of SJCE’s data manager and billing service provider, including day-to-day issue resolution, program billing, secure file transfer processes, and weekly and monthly…
Added 30 mins ago
GT
Social Worker | Counselor - Youth Health & Wellness
Grand Traverse County
United States
- $29.89 USD / hour
…sustainable county government. We offer stable work environments and competitive salaries to both full- time and part-time employees. Understanding the many challenges facing today’s…
Added 33 mins ago
A
Welder
Aerotek
Cleveland, OH
- Up to $28 USD / hour
Why Work Here?:The organization offers competitive pay structures complemented by profit sharing and a comprehensive benefits package, including health, dental, vision, life insurance,…
Added 44 mins ago
IT Project Tech Lead / AI Program Manager - Vice President
Citi
IRVING, TX · Irving, TX · Irving
We are seeking an experienced and highly accountable Technical Project Manager with a specialized focus on AI Governance and Responsible AI, particularly within the financial services…
Added 46 mins ago
CH
CAFE AND WINE BAR ASSOCIATE (FULL TIME) - SARASOTA
CITY HOME
Sarasota, FL
- Full-time
Showroom Director/Sr. Showroom Manager Sales/ Retail Operations
Added 46 mins ago
Construction Sales Manager (Materials & Interior Products)
AiWB
Houston, TX
AiWB is seeking an experienced Sales Manager to drive sales growth across construction materials, cabinets, fixtures, interior finishes, and related building products serving residential,…
Added 53 mins ago
SAP Portal Administrator- Clearance Required
Enterprise Horizon Consulting Group
Remote, United States
…in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization;…
Added 55 mins ago
Project Manager - Oracle EBS
GD Information Technology, Inc.
Remote, United States
…on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our…
Added 55 mins ago
COMSEC / Network Administrator
GD Information Technology, Inc.
United States
Configures, manages, and troubleshoots LAN/WAN technologies including TCP/IP, BGP, OSPF, EIGRP, VPN solutions, firewalls, and Cisco Unified Communications Manager (CUCM).

Closed listing

CDPHP

Quality Programs Manager

Rochester, NY, United States
Albany, NY, United States
Binghamton, NY, United States
Buffalo, NY, United States
Dewitt, NY, United States
Jamestown, NY, United States
Utica, NY, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

Under the guidance of assigned management, this position manages related complex programs/projects as well as provides higher level operational and technical solutioning that reflects a more holistic or end-to-end approach to quality performance, i.e. accreditation, regulatory (CMS/DOH), member experience and health plan performance.

This position is an integral part of the team serving as the primary contact to internal and external stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to specifications and deadlines along with ongoing monitoring of results.

Essential Accountabilities:

Performs elevated program management duties; specifically, provides focus on measures/outcomes and operational optimization/efficiencies, manages multiple projects, manages change in business strategies and priorities and maintains an organizational / enterprise lens to all activities.
Manages day-to-day operations to assess the organizations compliance with program standards.
Communicates effectively with users/customers, colleagues, sponsors, project teams and across a range of disciplines, and all levels of management to review project scope/progress and resolve program issues/barriers, as often as necessary to ensure timely completion of the program.
Plans, schedules, monitors, and reports on activities related to the program.
Creates and makes formal presentations of trending reports throughout program cycle to keep executive management apprised of current status and completion.
Provides leadership to develop program plan, monitors progress and timeliness to ensure deadlines are met.
Acts independently to oversee, assess and monitor high visibility projects/activities to drive program including but not limited to managing scope, problem identification, developing potential solutions, implementing them and evaluating outcomes involving various staff as needed.
Responsible for troubleshooting and using all resources to find needed answers. This includes assessing when to elevate issues and doing so as needed
In collaboration with Quality Measurement, develops, maintains progress reports (dashboards) to determine impact of interventions relative to goals, evidence compliance and status of program.
Participates in relevant committees and work groups; represents program, makes advanced presentations, prepares reports, data or other materials for committee presentation including but not limited to Quality Committee’s.
Act as an ambassador/subject matter expert for program and quality as well as socialize organizational importance and awareness for the program including how program relates to quality rating programs and corporate goals.
Build strong collaborative relationships with project managers, divisional and cross functional leads through-out the organization on multiple levels.
Serves as primary contact for external and internal inquires related to program. Manages applicable vendor/auditor/regulator relationships, inclusive of calls, site visits, audits, consultants and preparation of staff.
Coordinates collection and submission of evidence required to meet program requirements and assesses compliance.
Oversees development, contracting process, implementation and compliance of delegation/vendor agreements related to program. In collaboration with business areas, define content, oversight activities and reporting. Monitors agreements to ensure compliance is maintained.
Provides governance and oversight to program team rooms, artifacts and schedules.
Organize, coordinate and facilitate regular program reviews/meetings with other team members and cross functional stakeholders to foster coordination and communication. Provides oversight to ensure consistency in approach.
Plans, directs and coordinates matrixed team(s) activities to manage and implement interrelated projects/activities from contract/proposal initiation to final operational stage.
Determines, monitors, and reviews all program economics to include costs, operational budgets, staffing requirements, resources, and risk.
Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations and work requirements.
Controls program requirements, scope, and change management issues.
Facilitates management communication, focusing on critical path issues, risks and mitigation approaches.
Selects and applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed policies. Produces work plans according to required standards. Works with colleagues to produce/recommend/develop short term and long-term plans.
Establishes appropriate metrics for measuring key program criteria and monitors results to those metrics.
Conduct ongoing competitive intelligence and best practices in collaboration with other internal departments and evaluates for potential implementation. Maintains currency on emerging technologies, project management techniques, regulatory/accreditation requirements related to program. Attend classes, training seminars, and conferences relevant to program. Provide training and guidance to staff. Implement plans to incorporate new requirements into all impacted regions of the Corporation.
Provides education, assistance and coaching to staff involved in quality improvement (QI) and accreditation activities using the latest quality improvement methods, measurement, analysis and performance tracking. Trains and mentors’ stakeholders on requirements.
Coaches and counsels members of cross-functional teams to accomplish activities, meet established schedules or resolve technical/operational issues.
Monitors and evaluates quality of performance and product from all work within scope of responsibility.
Fosters an environment of continuous improvement. Constantly exploring ways to increase efficiencies and productivity, reducing waste, and reducing costs.
Advance a culture of excellence rooted in CX guiding principles.
Ensures confidentiality of information used consistent with New York State Education Law and Public Health Law.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.

Minimum Qualifications:

Bachelor’s degree in Nursing, Business or Healthcare Administration, Analytics, Project Management or related fields with a minimum of 5 years of related work experience. Master’s degree preferred.
In lieu of degree, a minimum of 11 years of related work experience.
Minimum of 3 years of project management. PMI/PMP certification preferred.
Applied knowledge of quality improvement, accreditation and regulatory compliance.
Demonstrated leadership skills, quality principles, proficiency in problem solving and quality tools/techniques.
Knowledge of basic statistical concepts and survey design skills preferred.
Demonstrated skills in forming and fostering high performance, cross-functional teams.
Strong communication skills required, including ability to effectively communicate verbally and in writing, internally and externally and across the organization.
Strong coaching and facilitation skills to drive improvement and matrix ownership and change.
Communicates effectively with users/customers and colleagues across a range of disciplines and all levels of management.
Strong understanding and application of vendor management skills.
Very strong analytical and business process development skills.
Demonstrated success in working in a fast-paced environment.
Demonstrated competence in staff leadership and project leadership tasks.
In-depth knowledge of application delivery, management structures and reporting procedures.
Demonstrated experience in integrating enterprise applications.
Demonstrated experience managing teams executing under multi-phased and multi-deployment project schedules.
Demonstrated experience communicating with senior management in various formats, informal discussions, written reports, scheduled meetings and executive level presentations.
Knowledge and experience working in the healthcare, health insurance or similar industry.
Knowledge of federal, state, and accreditation standards including NCQA, CMS, IHI, AHRQ, NQF and NYSDOH Reporting Requirements. Maintains current and thorough understanding of federal and state regulations for all lines of business as it relates to job responsibilities preferred.

Physical Requirements:

Ability to work while sitting and/or standing while at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
Typical office environment including fluorescent lighting.
Ability to work in a home office for continuous periods of time for business continuity.
Ability to travel across the health plan service regions as needed.
Ability to lift, carry, push or pull 15 pounds or less.
Manual dexterity including fine finger motion required.
The ability to hear, understand and speak clearly while using a phone, with or without a headset.

************

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

E6: $79,068 - $142,322

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About employer

More about this job

Skills

CMS
Leadership
Program management
Regulatory compliance
Presentation skills
Troubleshooting
Collaboration
Reporting
Communication skills
Change management
Project management
Provide training
Coaching
Process improvement
Confidentiality
Education law
PMP
Problem solving
Vendor management
Business processes

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