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Manager - Business Analytics (Production Operations Support)
San Antonio Water System
San Antonio, TX
- $101,254 to $181,314 USD / year
JOB SUMMARYThe Manager – Business Analytics is responsible for the development and management of Customer Service performance metrics and operational analytics that will translate raw data…
Added 2 mins ago
Technical Program Manager III, AI Product Growth, Google Ads
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 2 mins ago
Territory Executive - Illinois
PagerDuty
Cheyenne, WY
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 2 mins ago
C
Program Manager, EBMS
CBRE
Cheyenne, WY
- $105,000 to $115,000 USD / year
…education, training, and experience. The minimum salary for the Program Manager, EBMS position is $105,000 annually [or $50.48 per hour] and the maximum salary for the Program Manager, EBMS…
Added 2 mins ago
Branch Manager Rock Springs
Wells Fargo
ROCK SPRINGS, WY
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 2 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Cheyenne, WY
…Will be responsible for professional coaching and mentoring of program team…
Added 2 mins ago
T
Information Security Engineer
TTEC
Cheyenne, WY
- $65,000 to $70,000 USD / year
…other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical…
Added 3 mins ago
Construction Manager, Retail
Meta
Cheyenne, WY
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 3 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Cheyenne, WY
…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
Added 3 mins ago
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Delivery Manager, Healthcare Payer
Cognizant
Cheyenne, WY
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 3 mins ago
C
Test Analyst - QNXT
Cognizant
Cheyenne, WY
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 3 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Cheyenne, WY
- $70 to $80 USD / hour
…and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The…
Added 6 mins ago
BioLife Medical Support Specialist - LPN
USA - 3387 BioLife Plasma Services, LP
Towson, MD
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 6 mins ago
Operations Coordinator - Scottsdale, AZ
Tiffany
Scottsdale, AZ
The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Coordinator has a passion for providing excellent client service and partners…
Added 7 mins ago
M
Senior Business Operations Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As WDS expands its Enterprise Commercial initiatives, we are establishing a new Senior Business Operations Manager role, focused on Enterprise Programs, to strengthen execution oversight…
Added 7 mins ago
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Principal Product Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
…intervention. Our platform powers the next generation of agentic operations for M365's most critical…
Added 8 mins ago
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Senior Hardware Engineer
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
The SPPO (SCHIE Product and Procurement Optimization) team is seeking a Senior Hardware Engineer, Technical Program Manager to drive complex hardware initiatives. This role requires a…
Added 17 mins ago
UO
HR Generalist
University of Montana (UM), Helena College, and UM Western
Missoula, MT
- $22 USD / hour
…and support accurate, timely, and effective human resource…
Added 22 mins ago
Technical Project Manager III
Blue Origin LLC
Kent, WA
As a Core Components Valves & Pumps Operations Product Integrator, you will work directly with the Kent WA Valves & Pumps manufacturing and assembly teams as well as the Valves & Thermal…
Added 22 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Washington, PA
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 22 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Paramus, NJ
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 22 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Phoenix, AZ
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 22 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Sarasota, FL
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 22 mins ago
UB
Sr Director Risk Management EH&S
Ulta Beauty, Inc.
Bolingbrook, IL
- $208,000 to $275,000 USD / year
The Senior Director, Risk Management provides enterprise oversight of insurance program management, claims management, EH&S, and enterprise risk management (ERM) for Ulta Beauty’s…
Added 22 mins ago
UB
Operations Manager
Ulta Beauty, Inc.
Mission Hills, CA
- $28 to $35 USD / hour
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…

CDM Smith

Customer Service Representative- Evening Shift Role or Day/Evening Split Shift Role

Concord, CA, United States

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Job details

Experience: Bachelor's degree. 1 year of related experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Overview

Check out this video and find out why our team loves to work here!

Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description

Customer Service Representative - Evening Shift Role or Day/Evening Split Shift Role

General Description of Responsibilities:

Regarding hours: This role is required to work during evening shift 5p-9p EST, Monday-Friday (20hrs) and option to also work 4 hours per day during dayshift, to have full 40 hour week. Evening shift hours can be worked remotely. Dayshift portion is flexible.
Manage the Customer Service email inbox, responding to customer inquiries regarding program eligibility, project status, construction activities, required documentation, scheduling, and health information related to lead service lines.
Answer and return customer phone calls in a professional, courteous, and timely manner.
Provide clear, accurate, and empathetic information to customers regarding lead replacement activities and associated construction processes.
Document customer interactions and inquiries accurately in program databases and customer relationship management systems.
Interpret data from multiple applications, dashboards, and tracking systems to research customer concerns and provide informed responses.
Coordinate with construction teams, project managers, inspectors, and other program staff to obtain current project information and resolve customer inquiries.
Assist customers with completing required forms and submitting necessary documentation.
Escalate complex issues, complaints, or service concerns to the appropriate team members for resolution.
Maintain detailed and organized records of customer communications, requests, and follow-up actions.
Demonstrate strong written and verbal communication skills when interacting with customers, contractors, and internal stakeholders.
Support outreach and education efforts by helping customers understand the benefits, process, and requirements of lead service line replacement.
Exercise sound judgment when handling sensitive customer concerns and confidential information.
Remain adaptable and committed to continuous learning in a dynamic and evolving program environment.
Meet established performance standards for responsiveness, accuracy, customer service, and data quality.

Skills & Abilities

Excellent customer service, interpersonal, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to navigate multiple software systems and applications simultaneously.
Strong attention to detail and organizational skills.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Ability to learn and explain technical and construction-related information to customers in clear, understandable terms.
Ability to work independently as well as collaboratively within a team environment.

Qualifications

Bachelor's degree. 1 year of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

Preferred Qualifications

Prior experience in a customer service, call center, public outreach, or customer-facing role.
Experience working with utility, infrastructure, public works, construction, environmental, or government programs preferred.
Familiarity with construction processes, project scheduling, or field operations is preferred.
Experience maintaining customer records and performing data entry in databases or customer management systems.
Experience handling customer complaints, conflict resolution, and issue escalation.
Experience communicating technical information to non-technical audiences is a plus.

Amount of Travel Required

10% or less EEO Statement

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Additional Pay Range Information

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate’s salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training. Additional Compensation

All bonuses at CDM Smith are discretionary and may or may not apply to this position. Visa Sponsorship Available

No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position Agency Disclaimer

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee. Pay Range Max

USD $120,349.00 Pay Range Min

USD $72,966.00

Excellent customer service, interpersonal, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to navigate multiple software systems and applications simultaneously.
Strong attention to detail and organizational skills.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Ability to learn and explain technical and construction-related information to customers in clear, understandable terms.
Ability to work independently as well as collaboratively within a team environment.

Apply About employer

More about this job

Skills

Customer service
Documentation
Scheduling
Construction methods
Manage quantitative data
Research
Assist customers
Communication skills
Adaptability
Problem solving
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Attention to detail
Organizational skills
Work independently
Data entry
Conflict resolution

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