Jobs in the United States

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Added 1 min ago
Manager, Training
Gathering Inn
Rocklin, CA
Reporting directly to the Chief, Finance & Operations, the Manager, Training is responsible for developing, implementing, facilitating and continuously improving organization-wide training…
Added 2 mins ago
Manager, Logistics
Coke Florida
Sarasota, FL
…Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas:…
Added 2 mins ago
RC
Assistant Salon Manager, Licensed Cosmetologist
Regis Corporate Career Site
LUBBOCK, TX
- Up to $40 USD / hour
Get ongoing training and professional development
Added 2 mins ago
IS
Sr. Principal Program Manager
INSPYR Solutions
Fort Worth, TX
- $68 to $73 USD / hour
We are looking for a Sr. Principal Program Manager with strong technical leadership experience and a proven background supporting enterprise Finance, SAP, and Procurement environments. This…
Added 2 mins ago
Technical Program Manager - Quality Systems - Columbus, OH
Abbott Laboratories
Columbus, OH
…continuous improvement of enterprise Quality Management System (QMS) programs supporting Abbott Nutrition's manufacturing, engineering, and innovation network. The Technical Program Manager…
Added 2 mins ago
Office Manager for Athletics
Northwest Nazarene University Inc
Nampa, ID
…plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program. This is a 0.80 FTE appointment. The schedule is flexible and may be…
Added 2 mins ago
EK
Mechanical Maintenance Supervisor
Emerald Kalama Chemical LLC
Kalama, WA
- $88,400 to $147,400 USD / year
Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and…
Added 2 mins ago
Chassis Project Manager
Stellantis
Auburn Hills, MI
Key responsibilities include: Lead technical development and delivery of chassis systems for assigned vehicle programs; coordinate cross-functional teams to achieve program milestones and…
Added 3 mins ago
Portfolio & Program Management Associate Director
Vertex Pharmaceuticals Inc (US)
Boston, MA
The Associate Director (AD) of Portfolio and Program Management (PPM) sits within the COO’s organization at Vertex and leads programs from Research through early Development. This role will…
Added 3 mins ago
VP
Spring 2027 Co-Op, Protein Sciences
Vertex Pharmaceuticals Inc (US)
San Diego, CA
- $30 to $50 USD / hour
Mentorship & Networking: Connect with leaders and peers who want to see you succeed through professional networks, connections, and collaborations that will shape your longer-term career.
Added 3 mins ago
VP
Spring 2027 Co-Op, Cost Accounting
Vertex Pharmaceuticals Inc (US)
Boston, MA
- $20 to $35 USD / hour
Mentorship & Networking: Connect with leaders and peers who want to see you succeed through professional networks, connections, and collaborations that will shape your longer-term career.
Added 3 mins ago
Manager, Customer Success - Tax
Thomson Reuters (Tax & Accounting) Inc
Eagan, MN · Frisco, TX · Ann Arbor, MI
As the Manager of Customer Success, you will lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer…
Added 3 mins ago
Technology Manager - Construction Program Management (Kansas City, MO)
Burns & McDonnell
Kansas City, MO
Description The Program Technology Manager is responsible for leading, managing and delivering the technology and customer requirements for client Program Management. This position will…
Added 3 mins ago
VR
Case Manager/Employment Specialist
Vocational Rehabilitation Specialists
Clearwater, FL
- $22 to $27 USD / hour
Case Manager/Employment Specialist – Homeless Veterans' Reintegration Program (HVRP)
Added 3 mins ago
Project Controls Manager
Hill International, Inc.
Seattle, WA
The Project Controls Manager is responsible for leading and coordinating all project controls activities across complex capital, infrastructure, construction, or program management…
Added 4 mins ago
Records and Information Management SME, WHS ESD
Dexis
Washington, DC
Support the Records and Information Management (RIM) Program in the development and delivery of training to leadership, managers, and personnel in various formats for small (under 10) and…
Added 4 mins ago
Program Manager, WHS ESD
Dexis
Washington, DC
Dexis is currently seeking a Program Manager for a contract to support the Washington Headquarters Services (WHS) Executive Services Directorate (ESD).
Added 4 mins ago
District Manager, Life Insurance (Region 10_District 053)
Kemper
Saint Louis, MO
…high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's…
Added 4 mins ago
Memory Care Coordinator
Stoneridge at Centerra
Loveland, CO
…every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to…
Added 4 mins ago
RA
Part Time Program Manager - Steilacoom School District
Right At School
Steilacoom, WA
- $23 to $25 USD / hour
- Part-time
As a Program Manager, you'll lead a team and oversee daily operations - coaching staff, ensuring safety and compliance, building relationships with families and school partners, and…
Added 4 mins ago
RA
Part Time Childcare Substitute - Franklin Pierce School District
Right At School
Parkland, WA
- $18 to $20 USD / hour
- Part-time
Right At School provides Before & After School, Summer Camp, and Break Camp programs at 1,200+ schools across the country. Our programs deliver hands-on enrichment activities, homework…
Added 5 mins ago
Housing Navigator
Hope The Mission
Los Angeles, CA
Reporting to the Program Manager, the Housing Navigator provides field-based housing services to people moving from homelessness into permanent housing. This role works directly with…
Added 5 mins ago
Manager of Client Implementation
Virtual Peaker
Remote, United States
The Manager of Client Implementation will lead the implementation of new program and product launches with Virtual Peaker clients. Your primary focus will be to deliver programs and…
Added 6 mins ago
GA
Physical Therapy Assistant (PTA)
Genesis Administrative Services LLC
Midland, MI · Saginaw, MI
- $27 to $32 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added 6 mins ago
CV
Accounting Specialist II
Central Valley Training Center
Stockton, CA
- $27.54 to $30.71 USD / hour
Purchase for company sites including janitorial, program and office supplies and equipment.

CDM Smith

Customer Service Representative- Evening Shift Role or Day/Evening Split Shift Role

Concord, CA, United States

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Job details

Experience: Bachelor's degree. 1 year of related experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Overview

Check out this video and find out why our team loves to work here!

Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description

Customer Service Representative - Evening Shift Role or Day/Evening Split Shift Role

General Description of Responsibilities:

Regarding hours: This role is required to work during evening shift 5p-9p EST, Monday-Friday (20hrs) and option to also work 4 hours per day during dayshift, to have full 40 hour week. Evening shift hours can be worked remotely. Dayshift portion is flexible.
Manage the Customer Service email inbox, responding to customer inquiries regarding program eligibility, project status, construction activities, required documentation, scheduling, and health information related to lead service lines.
Answer and return customer phone calls in a professional, courteous, and timely manner.
Provide clear, accurate, and empathetic information to customers regarding lead replacement activities and associated construction processes.
Document customer interactions and inquiries accurately in program databases and customer relationship management systems.
Interpret data from multiple applications, dashboards, and tracking systems to research customer concerns and provide informed responses.
Coordinate with construction teams, project managers, inspectors, and other program staff to obtain current project information and resolve customer inquiries.
Assist customers with completing required forms and submitting necessary documentation.
Escalate complex issues, complaints, or service concerns to the appropriate team members for resolution.
Maintain detailed and organized records of customer communications, requests, and follow-up actions.
Demonstrate strong written and verbal communication skills when interacting with customers, contractors, and internal stakeholders.
Support outreach and education efforts by helping customers understand the benefits, process, and requirements of lead service line replacement.
Exercise sound judgment when handling sensitive customer concerns and confidential information.
Remain adaptable and committed to continuous learning in a dynamic and evolving program environment.
Meet established performance standards for responsiveness, accuracy, customer service, and data quality.

Skills & Abilities

Excellent customer service, interpersonal, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to navigate multiple software systems and applications simultaneously.
Strong attention to detail and organizational skills.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Ability to learn and explain technical and construction-related information to customers in clear, understandable terms.
Ability to work independently as well as collaboratively within a team environment.

Qualifications

Bachelor's degree. 1 year of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

Preferred Qualifications

Prior experience in a customer service, call center, public outreach, or customer-facing role.
Experience working with utility, infrastructure, public works, construction, environmental, or government programs preferred.
Familiarity with construction processes, project scheduling, or field operations is preferred.
Experience maintaining customer records and performing data entry in databases or customer management systems.
Experience handling customer complaints, conflict resolution, and issue escalation.
Experience communicating technical information to non-technical audiences is a plus.

Amount of Travel Required

10% or less EEO Statement

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Additional Pay Range Information

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate’s salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training. Additional Compensation

All bonuses at CDM Smith are discretionary and may or may not apply to this position. Visa Sponsorship Available

No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position Agency Disclaimer

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee. Pay Range Max

USD $120,349.00 Pay Range Min

USD $72,966.00

Excellent customer service, interpersonal, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to navigate multiple software systems and applications simultaneously.
Strong attention to detail and organizational skills.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Ability to learn and explain technical and construction-related information to customers in clear, understandable terms.
Ability to work independently as well as collaboratively within a team environment.

Apply About employer

More about this job

Skills

Customer service
Documentation
Scheduling
Construction methods
Manage quantitative data
Research
Assist customers
Communication skills
Adaptability
Problem solving
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Attention to detail
Organizational skills
Work independently
Data entry
Conflict resolution

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