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UG
Senior Product Manager
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
…inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global…
Added 1 min ago
SL
Office Manager, International Student Services
Salt Lake Community College (UT)
Salt Lake City, UT
- $60,147.47 to $65,377.69 USD / year
Coordinate the International Diplomats student leadership program, including recruitment, training, mentorship, and leadership development.
Added 1 min ago
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Architecture Project Manager
GPAC
Phoenix, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 1 min ago
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Architecture Project Manager
GPAC
Tucson, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
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Architecture Project Manager
GPAC
Mesa, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Chandler, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Gilbert, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Glendale, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Scottsdale, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Peoria, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Tempe, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
G
Architecture Project Manager
GPAC
Surprise, AZ
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 2 mins ago
SI
Product Marketing Sr Manager – Sales Enablement (Customer Zero)
Salesforce, Inc.
WA · IL · IN
- $770,000 to $880,000 USD / year
We are seeking a Product Marketing Sr Manager – Sales Enablement to lead cross-functional partnerships and the development and activation of field-facing content for the Customer Zero…
Added 3 mins ago
WT
School-Based Student Wellness Coach - Ontario, CA
Wellness Together
Ontario, CA
- $24 to $25 USD / hour
Reports To: Program Manager, Mental Health Services
Added 4 mins ago
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Medical Underwriting Manager
GPAC
Overland Park, KS
- $70,000 to $80,000 USD / year
We are seeking an experienced Medical Underwriting Manager to lead the daily operations, performance, and development of a small-group medical underwriting team.
Added 5 mins ago
Manager Electronics Engineering
CORP-Corporate Office
United States
Strategic hiring and employee skills development, labor forecasting and execution through close collaboration with program management, and balancing employee needs with business goals
Added 5 mins ago
Manager Programs 2
CORP-Corporate Office
United States
Northrop Grumman’s Aeronautics Systems sector is seeking a Program Manager 2 to lead supplier integration in support of Test and Evaluation. This role will coordinate the delivery of…
Added 5 mins ago
Manager Programs 3
CORP-Corporate Office
United States
Northrop Grumman’s Aeronautics Systems sector is seeking a Program Manager 3 to serve as the Development Sub-IPT Lead in support of Test and Evaluation. This role will provide integrated…
Added 5 mins ago
Information Systems Engineer Manager 2
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
Added 6 mins ago
SR
Supply Chain Manager
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
- $95,443 to $133,622 USD / year
Under general supervision, the Supply Chain Manager will directly report to the HHS CFO and is responsible for leading, implementing, measuring, and directing a clinically integrated supply…
Added 6 mins ago
G
Medical Underwriting Manager
GPAC
Overland Park, KS
- $70,000 to $80,000 USD / year
We are seeking an experienced Medical Underwriting Manager to lead the daily operations, performance, and development of a small-group medical underwriting team.
Added 8 mins ago
AA
Product Manager, Incentives
Augeo Affinity Marketing, Inc.
St Paul, MN
- $125,000 to $152,000 USD / year
…advocacy programs our clients run. We are hiring a Product Manager to own the Incentives domain: the THEO capability set that brings intelligence and automation to performance incentive…
Added 8 mins ago
Director, Program Manager
Horizon Media LLC
NY
Horizon Media is seeking a Director, Program Manager to drive the execution of complex, cross-functional initiatives across the Product and Data organization. This role requires a strategic…
Added 8 mins ago
Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
You will manage relationships and collaborate with the development community, stakeholders, and partner municipalities and lead a responsive, customer-centric team that proactively assesses…
Added 8 mins ago
Project Accountant - Remote, US
Bowman
Bismarck, ND
Aid, as appropriate, the Senior Account Manager in collections efforts after 90 days.

CDM Smith

Customer Service Representative- Evening Shift Role or Day/Evening Split Shift Role

Concord, CA, United States

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Job details

Experience: Bachelor's degree. 1 year of related experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Overview

Check out this video and find out why our team loves to work here!

Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description

Customer Service Representative - Evening Shift Role or Day/Evening Split Shift Role

General Description of Responsibilities:

Regarding hours: This role is required to work during evening shift 5p-9p EST, Monday-Friday (20hrs) and option to also work 4 hours per day during dayshift, to have full 40 hour week. Evening shift hours can be worked remotely. Dayshift portion is flexible.
Manage the Customer Service email inbox, responding to customer inquiries regarding program eligibility, project status, construction activities, required documentation, scheduling, and health information related to lead service lines.
Answer and return customer phone calls in a professional, courteous, and timely manner.
Provide clear, accurate, and empathetic information to customers regarding lead replacement activities and associated construction processes.
Document customer interactions and inquiries accurately in program databases and customer relationship management systems.
Interpret data from multiple applications, dashboards, and tracking systems to research customer concerns and provide informed responses.
Coordinate with construction teams, project managers, inspectors, and other program staff to obtain current project information and resolve customer inquiries.
Assist customers with completing required forms and submitting necessary documentation.
Escalate complex issues, complaints, or service concerns to the appropriate team members for resolution.
Maintain detailed and organized records of customer communications, requests, and follow-up actions.
Demonstrate strong written and verbal communication skills when interacting with customers, contractors, and internal stakeholders.
Support outreach and education efforts by helping customers understand the benefits, process, and requirements of lead service line replacement.
Exercise sound judgment when handling sensitive customer concerns and confidential information.
Remain adaptable and committed to continuous learning in a dynamic and evolving program environment.
Meet established performance standards for responsiveness, accuracy, customer service, and data quality.

Skills & Abilities

Excellent customer service, interpersonal, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to navigate multiple software systems and applications simultaneously.
Strong attention to detail and organizational skills.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Ability to learn and explain technical and construction-related information to customers in clear, understandable terms.
Ability to work independently as well as collaboratively within a team environment.

Qualifications

Bachelor's degree. 1 year of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

Preferred Qualifications

Prior experience in a customer service, call center, public outreach, or customer-facing role.
Experience working with utility, infrastructure, public works, construction, environmental, or government programs preferred.
Familiarity with construction processes, project scheduling, or field operations is preferred.
Experience maintaining customer records and performing data entry in databases or customer management systems.
Experience handling customer complaints, conflict resolution, and issue escalation.
Experience communicating technical information to non-technical audiences is a plus.

Amount of Travel Required

10% or less EEO Statement

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Additional Pay Range Information

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate’s salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training. Additional Compensation

All bonuses at CDM Smith are discretionary and may or may not apply to this position. Visa Sponsorship Available

No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position Agency Disclaimer

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee. Pay Range Max

USD $120,349.00 Pay Range Min

USD $72,966.00

Excellent customer service, interpersonal, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to navigate multiple software systems and applications simultaneously.
Strong attention to detail and organizational skills.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Ability to learn and explain technical and construction-related information to customers in clear, understandable terms.
Ability to work independently as well as collaboratively within a team environment.

Apply About employer

More about this job

Skills

Customer service
Documentation
Scheduling
Construction methods
Manage quantitative data
Research
Assist customers
Communication skills
Adaptability
Problem solving
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Attention to detail
Organizational skills
Work independently
Data entry
Conflict resolution

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