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Added 3 mins ago
GenAI Forward Deployed Engineer (client facing) - Financial Services
Continuum Resource Network
Atlanta, GA · New York, NY
…programs, work directly with client stakeholders, and contribute to solution design across GenAI, Agentic AI, and ML use cases in Financial Services including fraud detection, AML, credit…
Added 9 mins ago
Electrical Engineer III/IV
HIPP Design + Consulting
Raleigh, NC
Preparation of electrical engineering calculations.
Added 20 mins ago
Director, Technical Program Management
Oracle
United States
…priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees scope and milestones and objectives for technical programs, guiding the…
Added 33 mins ago
C
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Cognizant
Bismarck, ND
- $62,000 to $99,000 USD / year
· Utilize Generative AI tools and Large Language Models (LLMs), including Claude and similar technologies, to improve engineering productivity and solution delivery.
Added 50 mins ago
Manufacturing Technician II - Sterile Injection - 12-Hr Day Shift 2-2-3
Alcami Corporation
Morrisville, NC
Candidates with life sciences or engineering degrees will be considered without manufacturing experience.
Added 55 mins ago
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Head of Marketing
True Talent Solutions Partners
New York, NY
- $190,000 to $220,000 USD / year
…generation. You will work closely with leadership, Product, Engineering, and Sales to explain technical capabilities and customer outcomes to enterprise…
Added 1 hour ago
Senior FPGA Engineer
Cisco Systems, Inc.
San Jose, CA
The Network Hardware Engineering group (NHE) creates innovative hardware platforms central to the AI era, powering Cisco’s core Switching, Routing, and Wireless products for customers…
Added 1 hour ago
Industry Solutions Engineer, Splunk - Energy and Utilities
Cisco Systems, Inc.
Remote, United States
…assets - demos, architectures, talk tracks, and POV kits - that Solution Engineering can leverage on strategic deals. Partner with account teams to connect Splunk and Cisco capabilities to…
Added 1 hour ago
Senior IS Network Engineer
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…adhere to organizational values. Oversees architecture and engineering management processes within infrastructure and operations. Provides level three support for both infrastructure…
Added 1 hour ago
Engineer, Clinical
The General Hospital Corporation
United States
The clinical engineer provides engineering services to medical and research areas including selection, acquisition, service of medical devices, and project management. Performs technical…
Added 1 hour ago
Business Operations Manager (Onsite)
Cisco Systems, Inc.
San Jose, CA
…excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality…
Added 1 hour ago
Project Manager
Ochsner Clinic Foundation
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Required – Bachelor’s degree in Engineering or Architecture
Added 1 hour ago
IS Network Engineer
Ochsner Clinic Foundation
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…adhere to organizational values. Oversees architecture and engineering management processes within Infrastructure and Operations. Provides level three support for both infrastructure…
Added 1 hour ago
AI Business Architect (Hybrid)
Cisco Systems, Inc.
San Jose, CA · RTP, NC
…Operations by translating business needs into clear, actionable AI solution designs. You will lead the ideation, requirements definition, and readiness assessment for AI initiatives -…
Added 1 hour ago
Sales Executive
Mesa Energy Systems, Inc.
Reno, NV
…the Director of Business Development, Project Managers and Engineering Supervisors in constantly reviewing and improving account programs to meet targeted objectives.• Managing through…
Added 1 hour ago
Account Manager - Commercial HVAC
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…turnkey in-house capabilities with design assistance, as well as engineering applications and automated control…
Added 1 hour ago
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Supply Chain Manager
ACCRETECH SBS, INC
Portland, OR
- $85,000 to $105,000 USD / year
…manufactures and markets the SBS system: a simple and reliable solution for in-process dynamic balancing of precision grinding…
Added 1 hour ago
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Sales Enablement Specialist
Eaton Corporation
Moon Township, PA
- $113,000 to $165,000 USD / year
…Brightlayer revenue by attaching software to Eaton hardware and solution transactions. This includes enabling partner sellers, defining repeatable sales motions, developing partner-specific…
Added 1 hour ago
Solutions Architect
SAIC
Remote, United States
…leadership to program team, partnering directly with development/engineering teams to design and implement enterprise-scale solutions. Responsible for providing architectural direction,…
Added 1 hour ago
Information Technology Systems Engineer SETA
SAIC
Chantilly, VA
…execution, provide technical expertise on a variety of Systems Engineering topics (e.g., requirements, configuration management, readiness, verification and validation, etc.) to deliver…
Added 1 hour ago
Technical Product Owner
REI Systems
Remote, United States
Work closely with solution architects and engineering teams to understand application architecture, system integrations, technical dependencies, and implementation approaches.
Added 1 hour ago
Senior Salesforce Quality Assurance Tester
NikSoft Systems Corp.
United States
As a key member of the engineering team, you will bridge the gap between technical execution and business intent. You will collaborate closely with Salesforce architects, developers, and…
Added 1 hour ago
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Global Head of Testing Center of Excellence
RWS Group
United States
- $160,000 to $225,000 USD / year
…dual-mandate role: half the job is building the internal engine (solution design, value optimization, market positioning, orchestrating sales to delivery working with partners etc.,), and…
Added 2 hours ago
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Senior Proposal Solution Architect
Emerging Tech, LLC
Washington, DC, DC
- $160,000 to $185,000 USD / year
We are seeking an experienced Senior Proposal Solution Architect to lead technical solution development across Emerging Tech's federal opportunities and pursuits. This is a hybrid position…
Added 2 hours ago
Principal I, Fusion Cloud Developer
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Winston-Salem, NC
…services, and integrations for high-traffic systems.• Drive solution design and architecture in partnership with principal developers, engineering leaders, architects, product owners, and…

CCS

Genesys Platform Manager

Remote, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Responsible for optimization and ongoing support of the Genesys Pure Cloud platform. Aligns all aspects of the platform and technologies ensuring prioritization of key needs across the organization. Ensures optimal patient experience along with maximum efficiency of the call flows and labor needed to handle inbound and outbound calls and correspondence.

The successful candidate will report directly to the Ops Optimization & Allocation Manager. The position location is remote.

Responsibilities

Platform Strategy & Ownership

Owns the Genesys platform roadmap and backlog, prioritizing work by business value, patient impact, and effort
Partners with Operations, IT, and Analytics to define requirements and success measures for new requests
Serves as the primary Genesys contact for releases, licensing, and new features, and leads user adoption of changes
Coordinates closely with Operations and Analytics to define Genesys reporting needs, KPIs, and data definitions

Platform Engineering & Delivery

Designs, builds, and deploys Architect flows, routing, IVRs, voice bots, and integrations (Data Actions, APIs)
Manages platform configuration, release and change control, and documentation
Serves as the top-level technical escalation point and leads root-cause analysis
Ensures the platform meets HIPAA, Medicare, Medicaid, and private insurance requirements
Owns the technical build and upkeep of reporting available within the Genesys platform.

General Responsibilities

Manages, coaches, and develops direct reports, including the Genesys Cloud Developer; sets priorities, reviews technical work, and builds team capability on the platform
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Abides by all regulations, policies, procedures and standards

Desired Outcomes

Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Demonstrates team behavior and promotes a team-oriented environment

Qualifications

Bachelor’s degree preferred or equivalent experience directly related to supporting voice contact center technologies
Proven hands-on Genesys Cloud CX experience designing routing, Architect flows, IVRs, bots, and voice and digital channels
Experience building integrations, dashboards, WFM, call recording, and quality solutions, with strong knowledge of contact center KPIs
Track record of owning a platform roadmap or backlog and turning business needs into measurable results
Experience with Agile (Scrum/Kanban) and backlog tools such as Jira or Azure DevOps
Adaptability-Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new structures, processes, requirements, or cultures
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Understands and tracks risks, identifies mitigation plans, and follows through on issue management to
Collaboration - Familiar with, and supportive of a collaborative working environment. Advocate for process-driven, integrated business
Building Patient and Customer Loyalty-Effectively meeting patient/customer needs; building productive patient/customer relationships; taking responsibility for patient/customer satisfaction and
Managing Work- Effectively manages one’s time and resources to ensure that work is completed
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™ - an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions - is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier - we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer

Competitive Salary
Bonus/Incentive Opportunities/commission: (if applicable)
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Growth & Development:
Ongoing training and professional development
Work-Life Balance:
Remote or hybrid work options
Wellness programs and mental health support

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