Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Director, Field Service - West
Rivian
Palo Alto, CA
Added 2 mins ago
GenAI Forward Deployed Engineer (client facing) - Financial Services
Continuum Resource Network
Atlanta, GA · New York, NY
We are looking for a driven AI practitioner and client delivery professional ready to step into a management-level engagement role. As AI Transformation Manager, you will lead workstreams…
Added 17 mins ago
CH
Treasury Specialist
Cambia Health Solutions
Burlington, WA
- $18.25 to $32.5 USD / hour
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 19 mins ago
Director, Technical Program Management
Oracle
United States
Added 20 mins ago
Treasury Specialist
Cambia Health Solutions
Vancouver, WA
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 20 mins ago
Treasury Specialist
Cambia Health Solutions
Spokane, WA
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 20 mins ago
Treasury Specialist
Cambia Health Solutions
Olympia, WA
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 20 mins ago
CH
Treasury Specialist
Cambia Health Solutions
Renton, WA
- $20 USD / hour
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 24 mins ago
Manager, Experience Cloud Specialists
Granicus
Remote, United States
Added 34 mins ago
CH
Treasury Specialist
Cambia Health Solutions
Burlington, WA
- $18.25 to $32.5 USD / hour
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 34 mins ago
CH
Treasury Specialist
Cambia Health Solutions
Renton, WA
- $18.25 to $32.5 USD / hour
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 34 mins ago
CH
Treasury Specialist
Cambia Health Solutions
Vancouver, WA
- $18.25 to $32.5 USD / hour
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 34 mins ago
CH
Treasury Specialist
Cambia Health Solutions
Olympia, WA
- $18.25 to $32.5 USD / hour
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 37 mins ago
CH
Treasury Specialist
Cambia Health Solutions
Spokane, WA
- $18.25 to $32.5 USD / hour
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Added 40 mins ago
Sales Associate
Carter's
Phoenix, AZ
Added 42 mins ago
Instructional Designer
BEI Tactical
Virginia Beach, VA
This effort is In support of the Center for Security Forces (CENSECFOR), the Instructional Designer provides professional and technical support for the planning, analysis, analysis, design,…
Added 43 mins ago
Senior Managing Consultant - Value Based Care and Population Health - Healthcare
Berkeley Research Group, LLC
Remote, United States
A minimum of 8–10 years of relevant professional experience is required, with substantial experience in healthcare strategy consulting, value-based care, and/or population health strongly…
Added 1 hour ago
Senior Instrumentation & Controls Engineer 1 - Nuclear
Sargent & Lundy
Palm Beach Gardens, FL
…accountable for their work and are expected to apply appropriate professional judgment and review when using technology-assisted tools. Experience with AI, automation, programming, or…
Added 1 hour ago
Director, SAP S/4HANA Cloud Public Edition Finance Lead
KPMG LLP
Seattle, WA
…and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals…
Added 1 hour ago
Receiving Supervisor
BJ's Wholesale Club, Inc.
R1 Dry DC Uxbridge, MA
Maintain a professional demeanor when interacting with all levels of team members and managers/supervisors
Added 1 hour ago
Firmware Engineer, Member of the Technical Staff
Micron Technology, Inc.
San Jose, CA
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of…
Added 1 hour ago
Leader, Sales Global Enterprise
Cisco Systems, Inc.
Philadelphia, PA · Iselin, NJ · NY · Trenton, NJ
…account executives; provide ongoing performance coaching, foster professional development, and ensure high levels of team…
Added 1 hour ago
Leader, Inside Sales - US Public Sector
Cisco Systems, Inc.
Remote, United States
Team development and enablement: player/coach mentality where you play an active role in their personal and professional development to set them up for success.
Added 1 hour ago
Communications Manager
Cisco Systems, Inc.
Remote, United States
8+ years of professional experience in strategic communications, enterprise program management, or organizational transformation.
Added 1 hour ago
NP Surgical Orthopedics
Ascension
Nashville, TN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

CCS

Genesys Platform Manager

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Responsible for optimization and ongoing support of the Genesys Pure Cloud platform. Aligns all aspects of the platform and technologies ensuring prioritization of key needs across the organization. Ensures optimal patient experience along with maximum efficiency of the call flows and labor needed to handle inbound and outbound calls and correspondence.

The successful candidate will report directly to the Ops Optimization & Allocation Manager. The position location is remote.

Responsibilities

Platform Strategy & Ownership

Owns the Genesys platform roadmap and backlog, prioritizing work by business value, patient impact, and effort
Partners with Operations, IT, and Analytics to define requirements and success measures for new requests
Serves as the primary Genesys contact for releases, licensing, and new features, and leads user adoption of changes
Coordinates closely with Operations and Analytics to define Genesys reporting needs, KPIs, and data definitions

Platform Engineering & Delivery

Designs, builds, and deploys Architect flows, routing, IVRs, voice bots, and integrations (Data Actions, APIs)
Manages platform configuration, release and change control, and documentation
Serves as the top-level technical escalation point and leads root-cause analysis
Ensures the platform meets HIPAA, Medicare, Medicaid, and private insurance requirements
Owns the technical build and upkeep of reporting available within the Genesys platform.

General Responsibilities

Manages, coaches, and develops direct reports, including the Genesys Cloud Developer; sets priorities, reviews technical work, and builds team capability on the platform
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Abides by all regulations, policies, procedures and standards

Desired Outcomes

Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Demonstrates team behavior and promotes a team-oriented environment

Qualifications

Bachelor’s degree preferred or equivalent experience directly related to supporting voice contact center technologies
Proven hands-on Genesys Cloud CX experience designing routing, Architect flows, IVRs, bots, and voice and digital channels
Experience building integrations, dashboards, WFM, call recording, and quality solutions, with strong knowledge of contact center KPIs
Track record of owning a platform roadmap or backlog and turning business needs into measurable results
Experience with Agile (Scrum/Kanban) and backlog tools such as Jira or Azure DevOps
Adaptability-Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new structures, processes, requirements, or cultures
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Understands and tracks risks, identifies mitigation plans, and follows through on issue management to
Collaboration - Familiar with, and supportive of a collaborative working environment. Advocate for process-driven, integrated business
Building Patient and Customer Loyalty-Effectively meeting patient/customer needs; building productive patient/customer relationships; taking responsibility for patient/customer satisfaction and
Managing Work- Effectively manages one’s time and resources to ensure that work is completed
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™ - an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions - is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier - we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer

Competitive Salary
Bonus/Incentive Opportunities/commission: (if applicable)
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Growth & Development:
Ongoing training and professional development
Work-Life Balance:
Remote or hybrid work options
Wellness programs and mental health support

Apply About employer

Report this job