Jobs in the United States

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Added 1 min ago
Trainee Affairs Coordinator
HMAI - Houston Methodist Academic Institute - Houston Methodist Academic Institute
United States
Works directly with Clerkship Directors, Manager for undergraduate medical education, and the medical students to facilitate all aspects of the undergraduate medical education program. This…
Added 2 mins ago
VB
Senior Manager, Product Management - Managed Network Services
Verizon Business Ntwk Srvs LLC
Basking Ridge, NJ · Ashburn, VA
- $140,500 to $245,000 USD / year
As a Senior Manager, Product Management for Managed Network Services (MNS), you will be an integral leader within the Verizon Business Group Product organization. You will serve as the…
Added 3 mins ago
VC
Sales Ops & Eblmt-Assoc Dir
Verizon Corp Rsrcs Group LLC
Rolling Meadows, IL
- $125,500 to $219,000 USD / year
…partners closely with Product Marketing, Sales Leadership, Sales Engineering, Revenue Operations, Learning & Development (L&D), and Product Management to transform go-to-market strategy…
Added 5 mins ago
VS
Principal Engineer, Network Real Estate
Verizon Services Corp. BC
Basking Ridge, NJ · Irving, TX
- $107,000 to $205,000 USD / year
…surveyors, and title companies to ensure deliverables adhere to engineering requirements and project…
Added 5 mins ago
VS
Principal Engineer, Franchise & ROW
Verizon Services Corp. BC
Basking Ridge, NJ · Irving, TX
- $107,000 to $205,000 USD / year
…consolidating contract redlines across Legal, Risk Management, OSP Engineering, Finance, and Tax to produce optimized master…
Added 5 mins ago
AS
Supply Chain Manager
ACCRETECH SBS, INC
Portland, OR
- $85,000 to $105,000 USD / year
We are seeking an experienced and results-driven Supply Chain Manager to oversee, optimize, and execute our end-to-end supply chain and purchasing activities. Operating from our Portland…
Added 6 mins ago
VC
Creative Technologist – Creative Marketing & Design Innovation
Verizon Corp Rsrcs Group LLC
NY
- $125,500 to $219,000 USD / year
A digital creative native who lives comfortably at the intersection of storytelling, engineering, and artificial intelligence. You possess a rare blend of high-level strategic thinking and…
Added 6 mins ago
VS
Associate Director, Network Real Estate
Verizon Services Corp. BC
Basking Ridge, NJ · Irving, TX
- $114,000 to $219,000 USD / year
…regulatory authorities, and partnering cross-functionally across engineering, operations, and external partners to deliver scalable, ethical, and high-impact connectivity…
Added 6 mins ago
VS
Associate Director, Franchise & ROW
Verizon Services Corp. BC
Basking Ridge, NJ · Irving, TX
- $114,000 to $219,000 USD / year
…cross-functional alignment across Legal, Regulatory, Risk Management, OSP Engineering, and Tax, and ensure timely, cost-effective network…
Added 6 mins ago
VC
Assoc Dir-Contract Management
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ · Irving, TX · Temple Terrace, FL · Rolling Meadows, IL
- $103,000 to $198,000 USD / year
…including Legal/Business Term Review, Business Development Manager (BDM)/Sales Support, Template generation, Life Cycle Contract Management and Customer Service and as well as various…
Added 7 mins ago
Area Sales Manager, Pittsburgh
Eaton Corporation
Moon Township, PA
Eaton’s North American Sales Division is currently seeking an Area Sales Manager to join its team at our Moon Township, PA office. This role will focus on power distribution solutions for…
Added 9 mins ago
Configuration Analyst
SAIC
Colorado Springs, CO
…Colorado. In support of the government customer, the SAIC Program Manager (PM), and the Chief Engineer (CE) are seeking a Configuration & Data Management Analyst to perform critical data…
Added 9 mins ago
Logistics Support Analyst
SAIC
Colorado Springs, CO
Communicate directly with the Item Manager to obtain and maintain the priority listing of repairable items
Added 13 mins ago
Electrical Engineer- HVAC and Plumbing
The Misch Group
Columbus, OH
We are an Ohio based mechanical and electrical consulting engineering firm with offices in North Royalton and Columbus established in 1993. We are seeking a full-time electrical engineer or…
Added 13 mins ago
Mechanical Engineer- HVAC and Plumbing
The Misch Group
Columbus, OH
We are an Ohio based mechanical and electrical consulting engineering firm with offices in North Royalton and Columbus established in 1993. We are seeking a full-time mechanical engineer or…
Added 13 mins ago
Project Manager
C. Herman Construction
Greenville, SC
C. Herman Construction has an opening for an experienced Project Manager with 7+ years of experience in multi-family construction. This position will work closely with the project team as…
Added 13 mins ago
Project Engineer
American Bridge Company
Seattle, WA
…movable bridge. The work presents challenging construction engineering and logistical requirements, including complex steel erection, heavy lifting operations, temporary works, mechanical…
Added 13 mins ago
Senior Electrical Engineer/Designer - Senior Project Manager
The Misch Group
Dallas, TX
We are seeking a highly skilled and licensed Senior Electrical Engineer/Designer – Senior Project Manager to lead complex electrical engineering projects from concept through completion.…
Added 13 mins ago
Area Manager (Electrical/ Instrumentation)
The Misch Group
Carlsbad, NM
We are seeking an experienced Area Manager with a focus on Electrical / Instrumentation / Automation operations to oversee projects in Southeastern New Mexico. This role will manage…
Added 13 mins ago
Senior Project Manager
Blois Construction
Oxnard, CA
The Senior Project Manager is responsible for overseeing the company’s most complex and high-profile projects from pre-planning through project turnover, including project planning, cost…
Added 15 mins ago
IG
Principal Engineer, Populus.ai and Elevate Platform
IPS Group Inc.
Remote, United States
- $125,000 to $160,000 USD / year
review and example. As the team grows, this role is expected to evolve into engineering leadership for the Populus.ai and Elevate platform.
Added 15 mins ago
EO
Production Manager, Assemblies and Systems
Edmund Optics
Tucson, AZ
- $90,000 to $110,000 USD / year
The Production Manager, Assemblies and Systems is responsible for overseeing the scheduling, coordination, and execution of manufacturing processes to ensure optimal efficiency, timely…
Added 15 mins ago
C
Manager, R&D Test Lab
Carlsmed
Carlsbad, CA
- $150,000 to $170,000 USD / year
As Manager, R&D Test Lab, you will support the Product Development team’s goal of improving patient outcomes by developing new implants, instruments, and complementary surgical planning and…
Added 15 mins ago
Packaging Technician
SI Group
Freeport, TX
Collaborate with Logistics, Maintenance, and Engineering teams to resolve mechanical downtime and implement process improvements.
Added 16 mins ago
EC
Project Engineer (Commercial Construction)
Engelberth Construction, Inc.
Colchester, VT
- $65,000 to $90,000 USD / year

CCS

Genesys Platform Manager

Remote, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Responsible for optimization and ongoing support of the Genesys Pure Cloud platform. Aligns all aspects of the platform and technologies ensuring prioritization of key needs across the organization. Ensures optimal patient experience along with maximum efficiency of the call flows and labor needed to handle inbound and outbound calls and correspondence.

The successful candidate will report directly to the Ops Optimization & Allocation Manager. The position location is remote.

Responsibilities

Platform Strategy & Ownership

Owns the Genesys platform roadmap and backlog, prioritizing work by business value, patient impact, and effort
Partners with Operations, IT, and Analytics to define requirements and success measures for new requests
Serves as the primary Genesys contact for releases, licensing, and new features, and leads user adoption of changes
Coordinates closely with Operations and Analytics to define Genesys reporting needs, KPIs, and data definitions

Platform Engineering & Delivery

Designs, builds, and deploys Architect flows, routing, IVRs, voice bots, and integrations (Data Actions, APIs)
Manages platform configuration, release and change control, and documentation
Serves as the top-level technical escalation point and leads root-cause analysis
Ensures the platform meets HIPAA, Medicare, Medicaid, and private insurance requirements
Owns the technical build and upkeep of reporting available within the Genesys platform.

General Responsibilities

Manages, coaches, and develops direct reports, including the Genesys Cloud Developer; sets priorities, reviews technical work, and builds team capability on the platform
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Abides by all regulations, policies, procedures and standards

Desired Outcomes

Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Demonstrates team behavior and promotes a team-oriented environment

Qualifications

Bachelor’s degree preferred or equivalent experience directly related to supporting voice contact center technologies
Proven hands-on Genesys Cloud CX experience designing routing, Architect flows, IVRs, bots, and voice and digital channels
Experience building integrations, dashboards, WFM, call recording, and quality solutions, with strong knowledge of contact center KPIs
Track record of owning a platform roadmap or backlog and turning business needs into measurable results
Experience with Agile (Scrum/Kanban) and backlog tools such as Jira or Azure DevOps
Adaptability-Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new structures, processes, requirements, or cultures
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Understands and tracks risks, identifies mitigation plans, and follows through on issue management to
Collaboration - Familiar with, and supportive of a collaborative working environment. Advocate for process-driven, integrated business
Building Patient and Customer Loyalty-Effectively meeting patient/customer needs; building productive patient/customer relationships; taking responsibility for patient/customer satisfaction and
Managing Work- Effectively manages one’s time and resources to ensure that work is completed
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™ - an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions - is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier - we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer

Competitive Salary
Bonus/Incentive Opportunities/commission: (if applicable)
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Growth & Development:
Ongoing training and professional development
Work-Life Balance:
Remote or hybrid work options
Wellness programs and mental health support

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