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CCMSI

Workers' Compensation Adjuster Trainee (LevelUP Paid Training Program)

Minnetonka, MN, United States

$55,000 to $65,000 USD / year

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Job details

Pay: $55,000 to $65,000 USD / year
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

LevelUP Career Development Program – Claims Trainee (Paid Training)

Location: Minnetonka, MNSchedule: Full-time, Monday–Friday 8am to 4:30pm

Salary Range (Hourly):

Starting rate: $55,000/year equivalent (paid hourly)Phase 3 increase: $60,000/year equivalent (paid hourly)Upon program graduation: Promotion to a salaried Claims Representative I role, earning $65,000 annually

This is an hourly, full-time paid training program. After successful completion (typically ~12–15 months), LevelUP graduates move into a salaried Claims Representative I position with continued career growth opportunities. Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims - we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary (Start here)

LevelUP is a paid, full-time training program designed to launch your career as a Claims Professional. This is not a temporary program or a “helper” role - it’s a structured pathway that prepares you to grow into a professional Workers’ Compensation Claims Adjuster/Claim Representative role.

In simple terms: you’ll learn how to help employees who are injured at work navigate the claim process, communicate with people involved, gather information, document decisions, and keep things moving forward - accurately, timely, and with care.

During the training period, employees work onsite Monday through Friday and partner closely with experienced mentors and team members to build technical knowledge, professional judgment, and customer service skills.

Responsibilities

What You’ll Do in the Program (What your day-to-day looks like)

Your responsibilities grow as you progress through the program. You’ll start by learning systems and foundational tasks, then gradually move into handling claims work with support and mentoring.

In the early phase, you will:

Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
Process incoming documents and bills
Complete required forms and claim paperwork
Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
Support experienced Claims Professionals by assisting on claim files

As you grow in the program, you will learn to:

Set up new claims and gather key information
Make required contact with involved parties promptly (injured employee, employer, medical providers)
Conduct basic claim investigations and document findings clearly
Build action plans, track deadlines, and move claims forward
Work with a mentor and take on a growing claim workload as your skills develop
Prepare for and (if required for the work you’re assigned) pass a state licensing exam

By the later phases, you may:

Manage a larger group of active claim files with increased independence
Participate in claim reviews and legal reviews as part of your learning
Complete advanced best-practices training and prepare for promotion

Qualifications

Who This Program Is For (Ideal candidates)

We’re looking for people who want a long-term, professional career and are motivated by learning, helping others, and solving problems.

This could be a great fit if you:

Want a stable career path with growth and structured training
Like organizing information and staying on top of multiple priorities
Communicate clearly and professionally (written and verbal)
Can make decisions using facts and good judgment
Enjoy helping people through stressful situations with empathy and confidence
Are comfortable working at a desk, using computer systems, and being on the phone regularly

Required Qualifications

High School Diploma or equivalent
Interest in building a long-term career in a professional office environment
Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
Strong written communication (clear grammar, complete sentences, accurate documentation)
Strong interpersonal skills (professional, respectful, able to listen and explain)
Comfort using technology and learning new systems (typing, navigating multiple applications)
Dependability (consistent attendance, follow-through, and ownership of work)
Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
Ability to work effectively with feedback, coaching, and evaluations throughout the program
Ability to pass a state licensing exam if required for the claims you will support/handle

Nice to Have (Not Required)

Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
Bilingual (Spanish) proficiency - highly valued for communicating with injured employees, employers, or partners, but not required
Experience managing multiple tasks while maintaining accuracy and attention to detail
Familiarity with Medical Terminology is helpful but not required

What We Expect (What it Takes)

To thrive in LevelUP, you’ll need to:

Show a strong work ethic and positive, professional attitude
Stay organized and keep work moving without constant reminders
Ask thoughtful questions and learn from coaching
Treat every claim like it represents a real person’s livelihood
Keep commitments - strong follow-up and reliable communication matter here

How We Measure Success

At CCMSI, great claims professionals stand out through ownership, accuracy, and impact. We measure success by:

Quality work – thorough documentation, clear notes, and well-supported decisions
Timeliness & follow-through – meeting deadlines and keeping work moving forward
Communication – proactive updates and professional interactions with all parties
Sound judgment – using facts, staying objective, and solving problems with integrity
Learning & growth – applying training, improving consistently, and building independence
Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire people who want to shine with us.

Why You’ll Love Working Here

4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: structured training + clear advancement opportunities
Culture: supportive, team-based environment with mentoring and development

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right - for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency – build trust by being open and listening intently
Perform with integrity – choose the right path, even when it’s hard
Chase excellence – set the bar high and measure results
Own the outcome – every employee is an owner and acts like it
Win together – our greatest victories come when our clients succeed

We don’t just work together - we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #LevelUP #PaidTraining #CareerPath #EntryLevel #ProfessionalDevelopment #CustomerService #AnalyticalThinking #ClaimsCareers #BilingualPreferred #IND456 #CCMSILevelUP

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More about this job

Skills

Customer service
Coaching
Communicate by telephone
Time management
Meet deadlines
Communication skills
Documentation
Interpersonal skills
Administrative support
Bilingualism
Attention to detail
Medical terminology
Hire human resources

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