Underwriter I - Client Administration (Hybrid)

Overview

Underwriter I - Client Administration Location: Danville, IL (Hybrid) Schedule: Full-Time | 37.5-hour work week | 7.5-hour work day Salary Range: $19.00 - $21.50 per hour Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims - we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary

The Underwriter I is responsible for supporting underwriting and policy administration functions through policy analysis, data verification, client implementation activities, and ongoing account maintenance. This role reviews insurance policies, endorsements, audits, and loss data to ensure accurate policy information is maintained within company systems. The Underwriter I serves as a key resource to clients, account managers, claim professionals, brokers, carriers, and internal departments by providing timely and accurate policy support.

The ideal candidate demonstrates strong analytical skills, attention to detail, organizational abilities, and a commitment to delivering exceptional customer service in a fast-paced insurance environment.

This position is a member of the Underwriting Client Administration Team, which is responsible for policy administration, data integrity, client implementations, policy maintenance, and underwriting support services that enable accurate claims administration, regulatory compliance and exceptional client service.

Responsibilities

Policy Review and Data Verification

• Review and evaluate insurance policies, endorsements, audits, and loss runs to verify accuracy, completeness, and compliance with established company procedures.
• Analyze class codes and policy information to ensure proper classification and coverage identification.
• Identify and document available coverages, limits, deductibles, retentions, named insureds, covered locations, and classifications.
• Research and resolve discrepancies or missing information within policy documentation and system records.
• Verify policy data integrity within company systems and maintain accurate underwriting records.
• Review policy information for compliance with applicable regulatory requirements, carrier guidelines, and internal underwriting procedures.

Policy Maintenance and Account Administration

• Process routine policy maintenance transactions, including:
• Name and address changes
• Policy terminations
• Class code additions or modifications
• Location updates
• Coverage changes and endorsements
• Maintain accurate client, carrier, broker, agency, and vendor records within company systems.
• Perform data entry and quality review within the policy management platform to ensure consistency and accuracy.

Client Implementation and Policy Setup

• Support new client implementation projects by requesting, gathering, and reviewing insurance policies and historical loss runs.
• Build and configure policy structures within the policy management system for newly onboarded clients.
• Conduct detailed policy reviews to ensure historical claims data is accurately converted and aligned with policy information.
• Verify that historical coverage, classification, and claim-related data is maintained throughout implementation and conversion processes.

Underwriting Support and Ticket Management

• Manage departmental underwriting support requests and service tickets.
• Prioritize, research, and resolve underwriting inquiries and complex support requests in a timely manner.
• Monitor and maintain team and departmental inboxes to ensure prompt response and issue resolution.
• Collaborate with internal stakeholders to resolve policy-related questions and support operational objectives.

Client Service and Stakeholder Communication

• Provide professional and responsive service to:
• Clients
• Carriers
• Brokers and agencies
• Account managers
• Claims professionals
• Customer service teams
• Internal departments
• Respond to policy-related inquiries and provide accurate information regarding coverage, policy terms, classifications, and account details.
• Support claim partners by researching and answering policy and coverage-related questions.
• Foster positive relationships with internal and external business partners through consistent communication and service excellence.

System Administration and Reporting

• Maintain accurate information within organizational systems and databases.
• Generate reports and data requests for clients, account managers, management, and operational teams.
• Monitor and update policy information to ensure system accuracy and completeness.
• Assist with special projects, audits, testing initiatives, and process improvement efforts as assigned.

Qualifications

Required Education and Experience

• High school diploma or equivalent required.
• Associate's degree or Bachelor's degree in Business, Insurance, Risk Management, Finance, or a related field preferred.
• One to three years of insurance, underwriting, policy administration, claims, customer service, or related industry experience preferred.
• Experience reviewing insurance policies, endorsements, audits, or loss runs preferred.

Preferred Qualifications

• Knowledge of workers' compensation insurance policies and policy structures.
• Familiarity with NCCI classifications and rating concepts and/or Various rating bureaus.
• Experience with policy administration, claims management, or underwriting systems.
• Completion of or pursuit of insurance designations such as AU, AINS, ARM, CPCU, or related certifications is a plus.

Knowledge, Skills, and Abilities

• Strong analytical, organizational, and problem-solving skills.
• Ability to analyze and interpret insurance policies, endorsements, audits, and loss runs.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to prioritize workload and manage multiple assignments simultaneously.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to maintain confidentiality and handle sensitive client information.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently while collaborating effectively with cross-functional teams.

How We Measure Success

Performance in this position may be evaluated through:

• Accuracy of policy setup and maintenance activities.
• Timeliness of ticket resolution and service requests.
• Quality and accuracy of data entered into company systems.
• Successful completion of client implementations and policy conversions.
• Customer satisfaction and responsiveness to internal and external stakeholders.
• Adherence to underwriting and operational procedures.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer:

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Our Core Values At CCMSI, we believe in doing what’s right - for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together - we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #UnderwritingJobs #PolicyAdministration #WorkersCompensation #IND456