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Main Template
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What You Bring to the Table (Must Have)
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CCMSI

Commercial Auto Claims Supervisor

Maitland, FL, United States

Schedule: 8:00 am-4:30 pm ET, M-FSalary Range: $85,000 – $95,000

Apply on careers-ccmsi.icims.com About employer

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Job details

Pay: Schedule: 8:00 am-4:30 pm ET, M-FSalary Range: $85,000 – $95,000
Apply by: Nov 13, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Overview

Multi-Line Claim Supervisor: National Account: Commercial Auto

Location: Maitland, FL (Hybrid preferred, remote eligible)

Schedule: 8:00 am-4:30 pm ET, M-FSalary Range: $85,000 – $95,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims - we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claims Supervisor position is responsible for the investigation, adjustment and supervision of assigned multi-line claims involving complex injuries and litigation for a National program. This role will handle claims with national exposures.

This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

Responsibilities

When We Hire Leaders

At CCMSI, we look for leaders who understand that every claim represents a real person and every coaching opportunity helps shape the future of our organization. Successful supervisors lead by example, develop talent, promote accountability, and create an environment where both employees and clients can succeed.

Key Responsibilities

Supervise and provide technical guidance to a team of approximately 2–5 multi-line adjusters
Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards and client-directed handling instructions
Manage a personal inventory of complex, high-exposure, and litigated liability claims
Investigate, evaluate, and adjust assigned claims from inception through resolution
Establish and oversee reserve strategies for assigned files and supervised claim inventories
Review and monitor medical, legal, investigative, and vendor expenses
Negotiate settlements within authority levels and assist staff with complex settlement strategies
Partner with defense counsel on litigated matters and provide guidance regarding litigation strategy
Conduct file reviews, audits, coaching sessions, and performance discussions
Assist with interviewing, onboarding, mentoring, and developing claim professionals
Support employee performance management, goal setting, and career development
Ensure timely and accurate claim documentation, diary management, reserving, and financial controls
Participate in client meetings, stewardship reviews, and claim review discussions
Help identify workflow improvements and best practices to support organizational success
Maintain compliance with client handling instructions, state regulations, and corporate standards

Qualifications

Required Qualifications

10+ years of multi-line claim handling experience, including significant experience managing complex, attorney-represented, litigated, and high-exposure liability claims from investigation through resolution.
Strong experience handling commercial auto, general liability, and bodily injury claims

•

Proven ability to provide technical claim leadership, including litigation oversight, reserve management, settlement authority support, claim strategy development, and mentoring of claim professionals handling complex claim inventories.
Extensive experience working directly with defense counsel, experts, clients, and internal stakeholders to develop effective litigation strategies and achieve favorable claim outcomes.
Strong understanding of:
Liability investigations
Coverage analysis
Reserving practices
Negotiation strategies
Litigation management
Claim resolution planning
Experience identifying and managing large-loss exposures, reserve adequacy concerns, and emerging claim trends within a national account environment.
Demonstrated experience supervising, coaching, mentoring, or leading claims professionals, with the ability to successfully balance supervisory responsibilities while maintaining an active inventory of complex claims.
Experience handling claims across multiple jurisdictions and navigating varying state-specific requirements.
Active adjuster license required, including an active license in one or more of the following jurisdictions:
Florida
New York
Strong organizational, analytical, decision-making, and problem-solving skills.
Excellent written and verbal communication skills with a commitment to responsive, client-focused service.
Ability to thrive in a fast-paced, high-touch national account environment where responsiveness, attention to detail, and quality execution are critical.
Proficiency with Microsoft Office applications.
Reliable, predictable attendance during established business hours.

Preferred Qualifications

Three or more years of formal supervisory experience
Prior Third Party Administrator (TPA) experience
Active licenses in multiple states, particularly FL
Experience supporting high-touch national account programs
AIC, CPCU, ARM, or similar industry designation
Experience conducting file reviews, audits, and staff training
Experience with coverage evaluations and tender analysis
NY Adjusters license is a huge plus

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Opportunities to advance into senior claims leadership positions
Culture: A collaborative, employee-owned environment where leaders are empowered to make an impact

How We Measure Success

At CCMSI, great supervisors create results through leadership, consistency, and service. We measure success by:

Quality claim handling and technical excellence
Effective litigation management and claim outcomes
Development and engagement of team members
Compliance with client requirements and Corporate Claim Standards
Reserve accuracy and financial stewardship
Client responsiveness and partnership
Timely claim resolution and operational efficiency
Positive team culture and employee growth

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right - for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.

We don’t just work together - we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #ClaimsLeadership #ClaimSupervisor #GeneralLiabilityClaims #PremisesLiability #BodilyInjuryClaims #LitigationManagement #RemoteJobs #IND123

Apply on careers-ccmsi.icims.com About employer

More about this job

Skills

Litigation
Regulatory compliance
Negotiate settlements
Coaching
Performance management
Documentation
Workflow
Leadership
Negotiation
Decision making
Problem solving
Communication skills
Attention to detail
Microsoft Office
Staff training

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Work requirements

Jobs in the United States