Operations Manager, Education

The Operations Manager is responsible for coordinating and managing the day-to-day operations of CCIM Institute's education programs, ensuring courses are scheduled, supported, and delivered efficiently and consistently.

Reporting to the Director of Education Operations, this position manages operational workflows, coordinates program schedules and deadlines, resolves routine issues, and supports the successful delivery of education programs across multiple formats.

About The CCIM Institute

Headquartered in Chicago, The CCIM Institute is a global professional association of more than 12,000 members dedicated to advancing excellence in commercial real estate. Through education, technology, and networking, CCIM equips professionals to make smarter investment decisions and close more deals.

Your Core Contributions to the Team

Education Operations & Course Delivery (50%)

• Coordinate day-to-day operations for CCIM Institute's education programs, including in-person, virtual, and asynchronous courses.
• Manage course scheduling, setup, delivery, and completion processes to ensure programs run smoothly and meet established standards.
• Maintain course calendars, operational timelines, and key deadlines across multiple education programs.
• Coordinate workflows related to course registration, materials, instructor assignments, learner communications, attendance, evaluations, and completion records.
• Support the administration and delivery of Institute-delivered, chapter-licensed, and partner-hosted courses.
• Monitor upcoming courses to identify potential scheduling conflicts, resource needs, and operational issues.
• Serve as a primary point of contact for routine operational questions involving instructors, chapters, staff, and other stakeholders.
• Troubleshoot day-to-day delivery issues and escalate matters requiring policy decisions or additional resources.
• Ensure operational activities follow established policies, procedures, and applicable continuing education requirements.

Program Coordination & Project Management (30%)

• Develop and maintain operational timelines, task lists, and schedules for education programs and department initiatives.
• Coordinate activities and deliverables across Education staff, instructors, vendors, chapters, and internal departments.
• Monitor progress toward deadlines, identify outstanding tasks, and follow up with responsible parties.
• Track program milestones, dependencies, and potential risks to ensure timely execution.
• Support the operational implementation of new courses, program updates, and education initiatives.
• Communicate project status, operational concerns, and resource needs to the Director of Education Operations.
• Organize meetings, maintain project documentation, and track follow-up items as needed.
• Identify and resolve coordination challenges that could affect program delivery or stakeholder experience.

Process Improvement & Operational Support (20%)

• Develop, maintain, and update standard operating procedures for recurring education operations activities.
• Identify opportunities to simplify workflows, reduce errors, and improve operational efficiency.
• Support consistent use of education systems, including the learning management system, association management system, and other platforms used for course administration.
• Monitor the accuracy and completeness of course information, learner records, and operational data.
• Prepare and review basic operational reports related to course schedules, registration, attendance, completions, and other program activities.
• Collaborate with Education staff and other departments to implement approved process improvements.
• Maintain organized program documentation, operational records, and supporting resources.
• Support routine administrative activities, including vendor coordination, invoice review, and documentation, as needed.

About You

Required Qualifications

• 3+ years of experience in operations, program coordination, education administration, or a related field.
• Experience managing multiple programs, projects, and deadlines across teams and stakeholders.
• Strong organizational, time-management, and prioritization skills.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to work independently.
• Proficiency in Microsoft Office and experience with business systems and databases.
• Ability to document processes, identify improvements, and ensure accuracy.
• Strong attention to detail and commitment to quality service.

Preferred

• Bachelor's degree or equivalent experience.
• Experience in a professional association, nonprofit, or education-related organization.
• Experience coordinating continuing education, training programs, or courses.
• Familiarity with learning management, association management, or CRM systems.
• Experience with standard operating procedures, project-management tools, and operational reporting.

Additional Information

• Occasional travel may be required to support Institute events or education activities.
• Some evening or weekend work may be required based on course schedules or organizational needs.

What We Provide You

Our comprehensive benefit program features:

• Health coverage for you and your family through medical, dental, and vision plans
• Financial protection through disability, life, accidental death and dismemberment, and business travel insurance
• A 401(k) plan with company match
• Tax advantages through flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
• To help you manage your work and life needs we offer a life assistance program, free gym access, and professional development opportunities
• A generous paid time off program, including vacation, sick, personal, summer flex time, and volunteer days

All The Other Stuff

The CCIM Institute is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned. You will be required to follow all instructions and to perform all duties requested by your manager; subject to reasonable accommodations and within the scope of the position.