Deposit Operations Clerk/EIM

Position Summary

Responsible for processing all NSF and non-post items. Daily completion of return batches to Federal Reserve Bank is required. Processing of return items to CCB and charging back to the correct customer is a responsibility of this desk. Printing and mailing of all notices pertaining to this area is required. Various filing and balancing are also a requirement of this position. This position is responsible for backup duties of other desks within the department. Assist customers by phone as needed.

Essential Activities

• Process all NSF and non-post items daily.
• Prepare Electronic returns to FRB.
• Input charge backs from FRB.
• Balance EIM to FRB totals daily.
• Mail all EIM notices daily.
• Update NSF refund tracking report daily.

Additional Activities

• Balance COD and SAV checks daily.
• Assist customers on the phone with account-related research and problems.
• Backup - post daily mail for all departments.
• Backup - prepare Postage refunds/reports-monthly.
• Assist in the maintenance of new and existing accounts.
• Perform other duties as assigned by supervisor.

Education and Experience

• High school diploma or equivalent.
• Two (2) years of progressively related banking experience and/or two (2) year degree in related field.

Knowledge, Skills, and Qualifications

• Knowledge of basic accounting functions.
• Knowledge of basic banking functions.
• Knowledge of keyboard, calculator and other general office equipment.
• Basic computer knowledge.
• Good written and verbal communications skills.
• Good mathematical skills.
• Excellent customer service skills.
• Ability to perform assignments involving some degree of mental alertness, application of sound judgment and average analytical ability.
• Above average degree of initiative and independence.

Physical Requirements and Environmental Conditions

• Ability to perform work utilizing a computer for extended periods of time.
• Ability to grasp objects utilizing the fingers (fine motor manipulation).