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Client Service Associate
Jackson Hewitt - 3497
Powder Springs, GA
- $10 to $12 USD / hour
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Spartanburg, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Spartanburg, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Cleveland, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Cleveland, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Boiling Springs, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Union, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Duncan, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Woodruff, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Laurens, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Duncan, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Spartanburg, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Boiling Springs, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Woodruff, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Spartanburg, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Greer, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Ooltewah, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Dayton, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Chattanooga, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Ooltewah, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Dayton, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
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Client Service Associate
Jackson Hewitt - 3562
Chattanooga, TN
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Greer, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Laurens, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3562
Union, SC
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…

CBIZ

Field Service Technician | Network Solutions

Maryland Heights, MO, United States
Bismarck, ND, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

About The Role Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory. Field Service Technicians are responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling. They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines. Field Service Technicians must remain adept with evolving technologies and provide client training on newly implemented systems. This position supports the Bismarck, ND territory and requires regular travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region. You will drive a company-provided vehicle to complete on-site service calls throughout your territory. Although the role is tied to the firm’s headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date. This position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Bismarck, ND).

Essential Functions and Primary Duties

Work independently to efficiently and effectively complete. maintenance, project, and IMAC calls within deadlines
Provide backup coverage for neighboring service areas when needed
Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs
Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival
Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details
Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs
Provide timely technical support to clients with minimal disruption to their daily operations
Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits
Stay familiar with documentation, and tools necessary for on-site and remote repairs
Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications
Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
Operate a company vehicle for transportation to and from work assignments
Deliver excellent customer service, fostering trust and confidence in your technical expertise
Participate in additional projects and related work as needed
Carry and respond to a company-issued cellphone for on-call support as required

Preferred Qualifications

Capable of reading and reviewing information on computer monitors for prolonged durations
Maintain reliable high-speed internet access for work-related tasks
Ensure a clean and safe environment for equipment repairs as needed
Reside within the assigned territory to meet operational requirements
Physically able to engage in extended periods of walking, sitting, and standing as required
Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead
Ability to hold and grip objects securely for extended periods
Strong problem-solving abilities with keen attention to detail
Effective communication skills for both technical and non-technical audiences
Excellent time management and organizational skills to manage multiple tasks efficiently
Ability to work independently and collaboratively as part of a team
Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces

Minimum Qualifications

Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
Able to use all related computer hardware and software
Able to use job related tools
Able to safely use step ladder
Able to lift and/or move up to 100+ pounds of equipment
Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
Maintain residence in assigned territory

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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More about this job

Skills

Regulatory compliance
Work independently
Packaging
Technical support
Documentation
Troubleshoot
Customer service
Problem solving
Attention to detail
Communication skills
Time management
Organizational skills
Valid driver's licence
Provide documentation

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