Jobs in the United States

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Video Services Manager
City of Vancouver
United States
Provide staff support to the Telecommunications Commission as well as County Council and City Council on cable-related issues by preparing informational packets, communicating with the…
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Utility Maintenance Worker - Stormwater
City of Vancouver
United States
Methods and techniques of maintenance and repair related to the area of stormwater systems;
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Deputy Vice President, Operational Support
Aviation Enterprise
United States
As the Deputy Vice President, Operational Support, you will partner with Operations senior management to drive operational strategy, performance, standardization, and continuous improvement…
Added 1 min ago
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Wind Turbine Technician - Power
PPM TECHNICAL SERVICES, INC
United States Of America, NH
- $29 to $42.25 USD / hour
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V104- Outreach and Intake Coordinator - Estate Planning I
Job Duck LLC
Remote, United States
Support advertising initiatives designed to increase brand awareness and generate qualified leads
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Supervisor - Substation Operations
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United States Of America, NY
Responsible for transmission and bulk power delivery systems.
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Lead Analyst - CCS Business Support
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United States Of America, NY
Enterprise wide responsibility for production support across 3 distinct and unique SAP IS-U/CCS Systems throughout the operating companies at AVANGRID Networks.
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Security Officer - Lead
SouthEast Alaska Regional Health Consortium
Klawock, AK
Under the direction of the Security Manager, supervise and assign inspection, testing and maintenance of security systems to include alarms, cameras and access control systems.
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IT Vendor and Contract Analyst
SouthEast Alaska Regional Health Consortium
Remote, United States
This position will support management with the ordering of all IT inventory for both general use and projects. Inventory management and purchasing plays a critical role in day-to-day…
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Clinical Applications Manager
SouthEast Alaska Regional Health Consortium
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Continuously assess clinical content and medical decision support systems and recommend and implement improvements.
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Billing and Denials Analyst
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The analyst uses financial reports, denial data, payer information, and electronic health record systems to monitor performance, identify opportunities for improvement, and support…
Added 2 mins ago
Pharmacist | 40 hours per week | Inpatient Pharmacy
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…effective pharmaceutical care to customers while working with support…
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Provider Contract Specialist
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Corpus Christi, TX
Driscoll Health Plan. Working in collaboration with the Provider Network Strategies, Provider Relations, Information Systems (Epic), and Claims Departments, this position finalizes and…
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Nurse Manager, Patient Care - Endoscopy & Interventional Radiology (IR)
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12.Educates teams in new and existing department procedures and systems (information systems, fiscal responsibility, etc.).
Added 2 mins ago
HP EPIC Nursing Informatics Analyst III
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…design, build/configuration, testing, validation and ongoing support of their assigned Epic application(s). The Analyst will be responsible for obtaining and maintaining in-depth knowledge…
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HP EPIC Applications Analyst III
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Workforce Specialist
Peckham, Inc.
East Phoenix, AZ
Train and support employees, supervisors, and other staff on workforce management systems, scheduling processes, policies, and procedures, serving as a workforce management subject matter…
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Manager, OMS Product & Delivery
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Lead, Center Store
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Maintenance Manager
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Aledo, IL
- $110,000 to $115,000 USD / year
Troubleshoot mechanical, electrical, hydraulic, and conveyance systems
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2027 Summer Internship - Revenue Intelligence
Vizient, Inc.
Irving, TX · Chicago, IL · Centennial, CO
- $25 USD / hour
…data into useful reporting and insights. This internship will support the team by analyzing marketing and sales data, helping with campaign and pipeline reporting, identifying…
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2027 Summer Internship - Product Operations Metrics & Reporting
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Support the development, maintenance, testing, and quality assurance of Power BI dashboards and recurring performance reports.
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2027 Summer Internship - Cross-Business-Unit Proposal Development
Vizient, Inc.
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Support RFP requirement reviews, compliance tracking, content research, document organization, proofreading, and proposal development.
Added 3 mins ago
Spend Manager
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Irving, TX · Chicago, IL · Centennial, CO
In this role, you will support the delivery of Vizient’s Spend Management services by aligning solutions, contracts, and category strategies with client needs and strategic priorities. You…
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Solutions Architect
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CBIZ

Client Experience Senior Manager

Kansas City, MO, United States
Cleveland, OH, United States
Atlanta, GA, United States
Philadelphia, PA, United States
Nashville, TN, United States
Phoenix, AZ, United States
Boca Raton, FL, United States
Salt Lake City, UT, United States

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Job details

Experience: 7 years experience in public accounting or related field
Posting language: English
Posted: Nov 6, 2026

Original job description

Essential Functions and Primary Duties

Own the enterprise client listening strategy and roadmap, including relationship surveys, transactional surveys, onboarding and implementation feedback, case-closed surveys, lost-client exit interviews, top-client interviews, and other targeted research.
Lead end-to-end survey operations, including audience and sampling strategy, instrument design, contact-data readiness, launch coordination, confidentiality protocols, response-rate improvement, reporting, and stakeholder communication.
Establish a closed-loop feedback process with clear standards for timely follow-up, issue escalation, service recovery, ownership, and documentation of actions taken.
Create dashboards, scorecards, and executive reporting that segment insights by service line, geography, client size, relationship stage, and other meaningful dimensions; identify statistically credible trends and areas of risk.
Partner with business leaders to convert findings into retention plans, service enhancements, pilots, training, and measurable action plans, and monitor progress against commitments.
Define and monitor client experience measures such as satisfaction, advocacy or NPS, retention, response rates, complaint themes, follow-up timeliness, and action-plan completion.
Connect client feedback to growth opportunities, including cross-service interest, client expansion, referral potential, and coordinated handoffs to relationship owners and subject matter experts.
Partner with CRM and Revenue Operations teams to integrate client-feedback data, tasks, campaign membership, ownership, and follow-up activity in Salesforce or other designated systems.
Support client journey mapping and process improvement across onboarding, implementation, renewals, ongoing service, communications, client portals, and key moments that matter.
Develop toolkits, playbooks, communications, and training that strengthen client-listening and service-recovery capabilities across leaders and client-facing teams.
Benchmark client experience practices, survey methods, and service standards against insurance, benefits, retirement, human capital advisory, and broader professional-services peers.
Manage third-party research and survey partners as applicable, including scope, timelines, data quality, deliverables, and budget.

Preferred Qualifications

Bachelor’s degree in business, marketing, analytics, organizational research, communications, or a related field, or equivalent practical experience.
At least five years of progressive experience in client experience, voice-of-the-customer, customer insights, market research, client service, or a related discipline; experience in benefits, insurance, financial services, or professional services is preferred.
Demonstrated experience designing and managing survey or feedback programs and translating quantitative and qualitative findings into business action.
Experience presenting insights and recommendations to senior leaders and influencing cross-functional stakeholders without direct authority.
Working knowledge of survey design, sampling, response-rate management, data privacy, qualitative interviewing, and basic statistical interpretation.
Experience with CRM and survey platforms such as Salesforce and Qualtrics, Medallia, or comparable tools; strong Microsoft Excel and PowerPoint skills.

Core Capabilities

Client-centered judgment and strong business acumen, with an understanding of retention, relationship management, and service delivery.
Analytical rigor and the ability to distinguish meaningful signals from isolated feedback.
Excellent written, verbal, presentation, facilitation, and coaching skills.
Program and project management discipline, including governance, prioritization, and follow-through across multiple service lines.
Ability to build trusted relationships across decentralized teams and operate effectively in a changing, growth-oriented environment.
Comfort working independently while collaborating closely with Marketing, Operations, Revenue Operations, Business Development, Technology, and service-line leadership.

What Success Looks Like

A consistent, enterprise-wide client listening calendar with clear ownership, governance, and reporting.
Improved survey participation and contact-data quality, supported by disciplined outreach and sampling practices.
Timely, documented follow-up on client feedback, with clear escalation and service-recovery pathways.
Business-unit action plans tied to retention risks, service gaps, and growth opportunities, with progress reported to leadership.
Client insight data incorporated into Salesforce and operating reviews so relationship owners can act on feedback.

Minimum Qualifications

Bachelor's degree
7 years experience in public accounting or related field
5 years supervisory
Must have and preserve required licenses
Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology
Must be able to travel based on business needs

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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More about this job

Skills

Onboarding
Research
Confidentiality
Reporting
Communication skills
Documentation
Salesforce
Process improvement
Survey techniques
Customer insight
Market research
Microsoft Excel
Microsoft PowerPoint
Coaching
Project management
Prioritization
Work independently
Sales
Leadership

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