Jobs in the United States

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Added 1 min ago
Housing Specialist
Hope Solutions
Richmond, CA
…skills needed to live independently. In collaboration with the Program Manager, the Village Coordinator, and community partners, the Housing Specialist reinforces individualized service…
Added 1 min ago
Village Coordinator
Hope Solutions
Richmond, CA
…personal development. The Village Coordinator will provide support to Transitional Aged Youth (TAY) residing in Hope Solutions’ transitional housing program by helping them learn and…
Added 1 min ago
Senior Software Engineer
Bread Financial Payments, Inc
Columbus, OH
Every career journey is personal. That's why we empower you with the tools and support to create your own success story.
Added 1 min ago
Senior - Retirement and Benefits Analyst
Bread Financial Payments, Inc
Columbus, OH · Chadds Ford, PA · Frisco, TX · Draper, UT · NY · Wilmington, DE
…their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those…
Added 2 mins ago
Video Services Manager
City of Vancouver
United States
We’re currently recruiting for a Video Services Manager. The primary responsibilities for the job are to manage all aspects of Clark Vancouver Television (CVTV), including: Cable franchise…
Added 2 mins ago
Deputy Vice President, Operational Support
Aviation Enterprise
United States
Provides executive oversight of the Airports Authority's operations fleet management program, including fleet planning, utilization, lifecycle management, replacement strategies, and…
Added 2 mins ago
C6
Senior Manager, Software Quality Assurance
Company 601 LivaNova USA Inc
United States
- $150,000 to $175,000 USD / year
As our Senior Manager, Software Quality Assurance, you will lead the software quality function while applying hands-on software development knowledge to ensure product software, firmware,…
Added 3 mins ago
Medical Assistant- Urology
St. Charles Health System, Inc.
Bend, OR · Redmond, OR
REPORTS TO POSITION: Clinic Supervisor or Manager
Added 3 mins ago
SC
Manager, Diagnostic Imaging
St. Charles Health System, Inc.
Redmond, OR
- $125,819 to $188,676 USD / year
This position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.
Added 3 mins ago
Fleet Manager
SouthEast Alaska Regional Health Consortium
Juneau, AK
The Fleet Manager oversees the operation, utilization, maintenance, compliance, and replacement planning of the SEARHC fleet program. This position is responsible for ensuring fleet…
Added 3 mins ago
SI
Physical Therapy Assistant (PTA) | 40 hours per week | Rehab Services
Southeast Iowa Regional Medical Center
West Burlington, IA
- From $22.86 USD / hour
…prescribed limits of the health system's Ethics and Compliance program. Responsible to detect, observe, and report compliance variances to immediate supervisor or compliance…
Added 3 mins ago
Registered Nurse (RN)- Ambulatory- OBGYN
Northwell
New York, NY · NY
…Communicates and documents psychological status and care plan; support group, counseling services, social…
Added 3 mins ago
Service Coord III - LVN Valley
Driscoll Children's Health Plan
Laredo, TX
The Service Coordinator III program supports maximizing the member’s health, well- being, and independence. The Service Coordinator III will focus on person-centered care planning and will…
Added 4 mins ago
Registered Nurse (RN) - Ambulatory- Pain Management
Northwell
New York, NY · NY
…Communicates and documents psychological status and care plan; support group, counseling services, social…
Added 4 mins ago
Registered Nurse(ZK)(99)
Northwell
Glen Oaks, NY
…communicates and documents psychological status and care plan of support groups, counseling services, and social services; identifies patient outcome; develops criteria for measurement of…
Added 4 mins ago
Telecom Site Technician
ViaPath Technologies
Leesport, PA
Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
Added 4 mins ago
Registered Nurse Operating Room
Northwell
Manhasset, NY
…communicates and documents psychological status and care plan of support groups, counseling services, and social services; identifies patient outcome; develops criteria for measurement of…
Added 4 mins ago
Manager, OMS Product & Delivery
ViaPath Technologies
Remote, United States
We are seeking a Manager, Product Operations & Delivery to drive the execution of our product roadmap across ViaPath’s enterprise Offender Management System (OMS) platform. This role serves…
Added 4 mins ago
Registered Nurse - Ambulatory (Pediatrics Cardiology)
Northwell
New Hyde Park, NY
…Communicates and documents psychological status and care plan; support group, counseling services, social…
Added 4 mins ago
Registered Nurse - Ambulatory (Cardiology)
Northwell
Flushing, NY
…Communicates and documents psychological status and care plan; support group, counseling services, social…
Added 4 mins ago
Registered Nurse - Ambulatory (OB/GYN)
Northwell
Garden City, NY
…Communicates and documents psychological status and care plan; support group, counseling services, social…
Added 4 mins ago
Registered Nurse - Skilled Nursing Facility
Northwell
Manhasset, NY
…communicates and documents psychological status and care plan of support groups, counseling services, and social…
Added 4 mins ago
Senior Lead Field Marketing Manager
Lumen
Jefferson City, MO
The Senior Lead Field Marketing Manager (FMM) serves as a strategic partner to Enterprise Sales, responsible for developing and executing integrated field marketing plans that accelerate…
Added 4 mins ago
Sr. Program Account Manager
Vizient, Inc.
Cape Girardeau, MO · Irving, TX
Coordinate cross-functional efforts to address complex client needs, implement solutions, resolve issues, and support contractual alignment.
Added 4 mins ago
Program & Network Manager
Vizient, Inc.
Chicago, IL · Irving, TX · Centennial, CO
…networks, programs, and performance improvement initiatives that support client education, collaboration, knowledge exchange, and performance. You will build trusted client relationships,…

CBIZ

Client Experience Senior Manager

Kansas City, MO, United States
Cleveland, OH, United States
Atlanta, GA, United States
Philadelphia, PA, United States
Nashville, TN, United States
Phoenix, AZ, United States
Boca Raton, FL, United States
Salt Lake City, UT, United States

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Job details

Experience: 7 years experience in public accounting or related field
Posting language: English
Posted: Nov 6, 2026

Original job description

Essential Functions and Primary Duties

Own the enterprise client listening strategy and roadmap, including relationship surveys, transactional surveys, onboarding and implementation feedback, case-closed surveys, lost-client exit interviews, top-client interviews, and other targeted research.
Lead end-to-end survey operations, including audience and sampling strategy, instrument design, contact-data readiness, launch coordination, confidentiality protocols, response-rate improvement, reporting, and stakeholder communication.
Establish a closed-loop feedback process with clear standards for timely follow-up, issue escalation, service recovery, ownership, and documentation of actions taken.
Create dashboards, scorecards, and executive reporting that segment insights by service line, geography, client size, relationship stage, and other meaningful dimensions; identify statistically credible trends and areas of risk.
Partner with business leaders to convert findings into retention plans, service enhancements, pilots, training, and measurable action plans, and monitor progress against commitments.
Define and monitor client experience measures such as satisfaction, advocacy or NPS, retention, response rates, complaint themes, follow-up timeliness, and action-plan completion.
Connect client feedback to growth opportunities, including cross-service interest, client expansion, referral potential, and coordinated handoffs to relationship owners and subject matter experts.
Partner with CRM and Revenue Operations teams to integrate client-feedback data, tasks, campaign membership, ownership, and follow-up activity in Salesforce or other designated systems.
Support client journey mapping and process improvement across onboarding, implementation, renewals, ongoing service, communications, client portals, and key moments that matter.
Develop toolkits, playbooks, communications, and training that strengthen client-listening and service-recovery capabilities across leaders and client-facing teams.
Benchmark client experience practices, survey methods, and service standards against insurance, benefits, retirement, human capital advisory, and broader professional-services peers.
Manage third-party research and survey partners as applicable, including scope, timelines, data quality, deliverables, and budget.

Preferred Qualifications

Bachelor’s degree in business, marketing, analytics, organizational research, communications, or a related field, or equivalent practical experience.
At least five years of progressive experience in client experience, voice-of-the-customer, customer insights, market research, client service, or a related discipline; experience in benefits, insurance, financial services, or professional services is preferred.
Demonstrated experience designing and managing survey or feedback programs and translating quantitative and qualitative findings into business action.
Experience presenting insights and recommendations to senior leaders and influencing cross-functional stakeholders without direct authority.
Working knowledge of survey design, sampling, response-rate management, data privacy, qualitative interviewing, and basic statistical interpretation.
Experience with CRM and survey platforms such as Salesforce and Qualtrics, Medallia, or comparable tools; strong Microsoft Excel and PowerPoint skills.

Core Capabilities

Client-centered judgment and strong business acumen, with an understanding of retention, relationship management, and service delivery.
Analytical rigor and the ability to distinguish meaningful signals from isolated feedback.
Excellent written, verbal, presentation, facilitation, and coaching skills.
Program and project management discipline, including governance, prioritization, and follow-through across multiple service lines.
Ability to build trusted relationships across decentralized teams and operate effectively in a changing, growth-oriented environment.
Comfort working independently while collaborating closely with Marketing, Operations, Revenue Operations, Business Development, Technology, and service-line leadership.

What Success Looks Like

A consistent, enterprise-wide client listening calendar with clear ownership, governance, and reporting.
Improved survey participation and contact-data quality, supported by disciplined outreach and sampling practices.
Timely, documented follow-up on client feedback, with clear escalation and service-recovery pathways.
Business-unit action plans tied to retention risks, service gaps, and growth opportunities, with progress reported to leadership.
Client insight data incorporated into Salesforce and operating reviews so relationship owners can act on feedback.

Minimum Qualifications

Bachelor's degree
7 years experience in public accounting or related field
5 years supervisory
Must have and preserve required licenses
Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology
Must be able to travel based on business needs

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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More about this job

Skills

Onboarding
Research
Confidentiality
Reporting
Communication skills
Documentation
Salesforce
Process improvement
Survey techniques
Customer insight
Market research
Microsoft Excel
Microsoft PowerPoint
Coaching
Project management
Prioritization
Work independently
Sales
Leadership

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