Jobs in the United States

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Added 2 mins ago
Deputy Vice President, Operational Support
Aviation Enterprise
United States
Provides executive oversight of the Airports Authority's operations fleet management program, including fleet planning, utilization, lifecycle management, replacement strategies, and…
Added 4 mins ago
Sr. Program Account Manager
Vizient, Inc.
Cape Girardeau, MO · Irving, TX
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 4 mins ago
Senior Learning Partner
Vizient, Inc.
Irving, TX · Centennial, CO
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 9 mins ago
Controller
Concurrent Technologies Corporation
Johnstown, PA
…high-performing accounting team and partners with the CFO & Treasurer and executive leadership to support financial decision-making, organizational objectives, and continuous…
Added 9 mins ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
…expertise, strategic foresight, and the ability to collaborate with executive leadership, government agencies, and industry leaders to ensure the organization's long-term security and…
Added 10 mins ago
Registered Dietitian
HG External
Irvine, CA
…of residents, the interdisciplinary team (IDT), and with the Executive Chef and Health Services Administrator to deliver those residents’ needs to high standards; is the leader in…
Added 10 mins ago
Client Experience Senior Manager
CBIZ
Kansas City, MO · Cleveland, OH · Atlanta, GA · Philadelphia, PA · Nashville, TN · Phoenix, AZ · Boca Raton, FL · Salt Lake City, UT
Create dashboards, scorecards, and executive reporting that segment insights by service line, geography, client size, relationship stage, and other meaningful dimensions; identify…
Added 11 mins ago
Technical Program Manager (Consumer Experience)
Memorial Hermann Health System
United States
…elevating the patient experience across all care settings. The Program Manager plans, directs, and coordinates systemic programs that support the Consumer Experience (CX) strategy and the…
Added 11 mins ago
EB
Director of Sales & Customer Success
Evidence Based Associates
Remote, United States
- $160,000 to $170,000 USD / year
…and Incredible Years, alongside the assessments, professional development, implementation support, and technology that make those programs work in practice, not just on…
Added 11 mins ago
CU
4-H Afterschool Program Educator - Watertown High School - Watertown, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
- $20 USD / hour
This position will serve as an Afterschool Program Educator for Cornell Cooperative Extension Association of Jefferson County in support of the 4-H Afterschool Program and will provide…
Added 11 mins ago
Unit Coordinator - Southold, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
Make suggestions to the Program Director for the development of new activities.
Added 12 mins ago
NB
Space Planning Manager
Neurocrine Biosciences Inc.
United States
- $119,700 to $164,000 USD / year
…including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For more than three decades, we have applied our unique insight into neuroscience…
Added 12 mins ago
Program Manager w/Public Trust
TekSynap
Suitland, MD
We are seeking a Program Manager to support a federal agency. Lead all contract operations supporting a large federal enterprise infrastructure and end-user support environment. Serve as…
Added 13 mins ago
Registered Nurse – RN
Genesis Healthcare
Montgomeryville, PA
Under the direction of the Nurse Supervisor, Unit Manager, or Nurse Executive, the Registered Nurse (RN) delivers efficient, high-quality, and effective nursing care to achieve positive…
Added 13 mins ago
Registrar - Strausstown Urgent Care
Penn State Health
Strausstown, PA
Responsible to the Office Manager for providing front office support.
Added 14 mins ago
GH
Registered Nurse – RN
Genesis Healthcare
Gettysburg, PA
- $41 to $44 USD / hour
Under the direction of the Nurse Supervisor, Unit Manager, or Nurse Executive, the Registered Nurse (RN) delivers efficient, high-quality, and effective nursing care to achieve positive…
Added 14 mins ago
GH
Registered Nurse – RN
Genesis Healthcare
Gettysburg, PA
- $41 to $44 USD / hour
Under the direction of the Nurse Supervisor, Unit Manager, or Nurse Executive, the Registered Nurse (RN) delivers efficient, high-quality, and effective nursing care to achieve positive…
Added 14 mins ago
Controller
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
…high-performing accounting team and partners with the CFO & Treasurer and executive leadership to support financial decision-making, organizational objectives, and continuous improvement.…
Added 14 mins ago
Director of Occupational Safety and Emergency Services Training
Northampton Community College
BETHLEHEM, PA
Added 14 mins ago
T
Director Of Engineering
TEKsystems
King of Prussia, PA
- $100 to $120 USD / hour
Act as executive escalation point for high-priority infrastructure incidents and service disruptions.
Added 15 mins ago
Medical Office Supervisor - Lancaster Hematology Oncology Care
Penn State Health
Lancaster, PA
Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.
Added 15 mins ago
Sr. Manager, Complex Programs & Mandates Delivery
BSC
Oakland, CA · CA · Long Beach, CA · El Dorado Hills, CA · San Diego, CA · Woodland Hills, CA
…programs tracked and coordinated across the enterprise. The Sr Manager, Complex Programs & Mandates Delivery will be the single accountable owner for the health plan's commercial and growth…
Added 15 mins ago
Business Analyst, Consultant - Quality Performance
BSC
El Dorado Hills, CA · CA · Long Beach, CA · Lodi, CA · Rancho Cordova, CA · Redding, CA · San Diego, CA · Woodland Hills, CA
…Rx Quality Performance Management will report to the Senior Manager, Rx Member Experience & Quality Performance. In this role you will support the development, measurement, and continuous…
Added 15 mins ago
VP & Workplace Community & Engagement Manager - Human Resources - Wheeling, WV
WesBanco Bank
Pittsburgh, PA
Added 16 mins ago
Cloud Engineer-Advisor (AWS)
Fannie Mae
Reston, VA · Plano, TX
…principles, advanced techniques, and theories to the design and development of information technology (IT) infrastructure environments, including coding, testing, and certifying technology…

CBIZ

Client Experience Senior Manager

Kansas City, MO, United States
Cleveland, OH, United States
Atlanta, GA, United States
Philadelphia, PA, United States
Nashville, TN, United States
Phoenix, AZ, United States
Boca Raton, FL, United States
Salt Lake City, UT, United States

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Job details

Experience: 7 years experience in public accounting or related field
Posting language: English
Posted: Nov 6, 2026

Original job description

Essential Functions and Primary Duties

Own the enterprise client listening strategy and roadmap, including relationship surveys, transactional surveys, onboarding and implementation feedback, case-closed surveys, lost-client exit interviews, top-client interviews, and other targeted research.
Lead end-to-end survey operations, including audience and sampling strategy, instrument design, contact-data readiness, launch coordination, confidentiality protocols, response-rate improvement, reporting, and stakeholder communication.
Establish a closed-loop feedback process with clear standards for timely follow-up, issue escalation, service recovery, ownership, and documentation of actions taken.
Create dashboards, scorecards, and executive reporting that segment insights by service line, geography, client size, relationship stage, and other meaningful dimensions; identify statistically credible trends and areas of risk.
Partner with business leaders to convert findings into retention plans, service enhancements, pilots, training, and measurable action plans, and monitor progress against commitments.
Define and monitor client experience measures such as satisfaction, advocacy or NPS, retention, response rates, complaint themes, follow-up timeliness, and action-plan completion.
Connect client feedback to growth opportunities, including cross-service interest, client expansion, referral potential, and coordinated handoffs to relationship owners and subject matter experts.
Partner with CRM and Revenue Operations teams to integrate client-feedback data, tasks, campaign membership, ownership, and follow-up activity in Salesforce or other designated systems.
Support client journey mapping and process improvement across onboarding, implementation, renewals, ongoing service, communications, client portals, and key moments that matter.
Develop toolkits, playbooks, communications, and training that strengthen client-listening and service-recovery capabilities across leaders and client-facing teams.
Benchmark client experience practices, survey methods, and service standards against insurance, benefits, retirement, human capital advisory, and broader professional-services peers.
Manage third-party research and survey partners as applicable, including scope, timelines, data quality, deliverables, and budget.

Preferred Qualifications

Bachelor’s degree in business, marketing, analytics, organizational research, communications, or a related field, or equivalent practical experience.
At least five years of progressive experience in client experience, voice-of-the-customer, customer insights, market research, client service, or a related discipline; experience in benefits, insurance, financial services, or professional services is preferred.
Demonstrated experience designing and managing survey or feedback programs and translating quantitative and qualitative findings into business action.
Experience presenting insights and recommendations to senior leaders and influencing cross-functional stakeholders without direct authority.
Working knowledge of survey design, sampling, response-rate management, data privacy, qualitative interviewing, and basic statistical interpretation.
Experience with CRM and survey platforms such as Salesforce and Qualtrics, Medallia, or comparable tools; strong Microsoft Excel and PowerPoint skills.

Core Capabilities

Client-centered judgment and strong business acumen, with an understanding of retention, relationship management, and service delivery.
Analytical rigor and the ability to distinguish meaningful signals from isolated feedback.
Excellent written, verbal, presentation, facilitation, and coaching skills.
Program and project management discipline, including governance, prioritization, and follow-through across multiple service lines.
Ability to build trusted relationships across decentralized teams and operate effectively in a changing, growth-oriented environment.
Comfort working independently while collaborating closely with Marketing, Operations, Revenue Operations, Business Development, Technology, and service-line leadership.

What Success Looks Like

A consistent, enterprise-wide client listening calendar with clear ownership, governance, and reporting.
Improved survey participation and contact-data quality, supported by disciplined outreach and sampling practices.
Timely, documented follow-up on client feedback, with clear escalation and service-recovery pathways.
Business-unit action plans tied to retention risks, service gaps, and growth opportunities, with progress reported to leadership.
Client insight data incorporated into Salesforce and operating reviews so relationship owners can act on feedback.

Minimum Qualifications

Bachelor's degree
7 years experience in public accounting or related field
5 years supervisory
Must have and preserve required licenses
Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology
Must be able to travel based on business needs

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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More about this job

Skills

Onboarding
Research
Confidentiality
Reporting
Communication skills
Documentation
Salesforce
Process improvement
Survey techniques
Customer insight
Market research
Microsoft Excel
Microsoft PowerPoint
Coaching
Project management
Prioritization
Work independently
Sales
Leadership

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