Jobs in the United States

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Added 1 min ago
Senior Program Manager, HR Operations & Transformation
ICHOR Candidate Experience
Austin, TX
We are looking for a senior project and program leader to influence how HR plans, prioritizes and delivers its work. There is no template to inherit. You will bring your experience and best…
Added 1 min ago
RE
Senior Learning & Development Trainer
Rosendin Electric, Inc
United States
- $98,400 to $129,100 USD / year
Directs new training program design and existing program enhancements.
Added 1 min ago
Senior Engineering Team Lead
Rosendin Electric, Inc
United States
…flow, work planning, fee estimating and independent QA/QC of Design team work in addition to advanced technical…
Added 1 min ago
Senior Engineering Team Lead - Analytics
Rosendin Electric, Inc
United States
…flow, work planning, fee estimating and independent QA/QC of Design team work in addition to advanced technical…
Added 1 min ago
Integration Engineer IV
Rosendin Electric, Inc
United States
…technical oversight. This individual is intended to be the Project Manager’s technical representative as well as a technical resource for the QC Managers and Site…
Added 1 min ago
Construction Project Manager
Valley Children's Hospital
Madera, CA
Working with assigned leadership and the Executive Director of Construction, the Project Manager manages and organizes enterprise-wide projects, including facility design and construction,…
Added 1 min ago
RE
Human Resources Operations Manager
Rosendin Electric, Inc
United States
- $128,000 to $167,900 USD / year
The HR Operations Manager leads the HR Ops team as part of a shared services model responsible for the accurate, timely execution of core HR processes across the employee lifecycle,…
Added 1 min ago
Engineering Team Lead
Rosendin Electric, Inc
United States
…responsible for providing technical engineering oversight and design team management for engineering projects for which they are assigned. This technical management role is responsible for…
Added 1 min ago
Engineering Team Lead
Rosendin Electric, Inc
United States
…responsible for providing technical engineering oversight and design team management for engineering projects for which they are assigned. This technical management role is responsible for…
Added 1 min ago
Engineering Team Lead - Analytics
Rosendin Electric, Inc
United States
…responsible for providing technical engineering oversight and design team management for engineering projects for which they are assigned. This technical management role is responsible for…
Added 1 min ago
Engineer I
Rosendin Electric, Inc
United States
…the responsibility will be to provide technical engineering design, consultation, information, and assistance to internal and external customers under the direct supervision of the…
Added 1 min ago
Engineer I
Rosendin Electric, Inc
United States
…the responsibility will be to provide technical engineering design, consultation, information, and assistance to internal and external customers under the direct supervision of the…
Added 1 min ago
Engineer III
Rosendin Electric, Inc
United States
Work closely with the Rosendin Project Manager to coordinate the design criteria with budgetary issues and deliverables schedule on the projects they are assigned.
Added 1 min ago
Engineer III - Analytics
Rosendin Electric, Inc
United States
Work closely with the Rosendin Project Manager to coordinate the design criteria with budgetary issues and deliverables schedule on the projects they are assigned.
Added 1 min ago
Electrical Construction Engineer III
Rosendin
United States
Work closely with the Rosendin Project Manager to coordinate the design criteria with budgetary issues and deliverables schedule on the projects they are assigned.
Added 1 min ago
Electrical Construction Designer III
Rosendin Electric, Inc
United States
Designer III is a senior designer position responsible for the development of the design to show equipment and device layouts and branch circuiting for power lighting and auxiliary…
Added 1 min ago
CO
Manager of Human Resources Business Partners
City of Aurora
United States
- $108,986 to $136,232 USD / year
The Performance and Relationship Manager, under the direction of the Assistant Director of Human Resources, administers and manages the city’s Performance Management and Human Resources…
Added 1 min ago
Director of Engineering-High Voltage-EPC
Rosendin Electric, Inc
United States
Report directly to the Energy Director of Engineering and would be participate in all senior manager planning covering engineering, detailing/modeling and principal engineering…
Added 2 mins ago
Controls Engineer
Pridgeon & Clay Inc
Grand Rapids, MI
…Maintenance, Engineering, and production personnel to conceive, design, program, troubleshoot, and validate the machine processes of Pridgeon & Clay, Inc.'s self-manufactured and purchased…
Added 2 mins ago
Construction Project Manager - Tenant Improvement
Clune Construction Company, L.P.
Phoenix, AZ
Lead preconstruction efforts by developing conceptual, schematic, design development, GMP, and lump sum budgets; performing value engineering; reviewing constructability; and defining…
Added 3 mins ago
Kitchen Manager
Rhode Island School of Design
United States
The Kitchen Manager fosters lasting dining relationships by creating a thoughtful and meaningful culinary program. Directly oversees the kitchens of on-campus Dining Venues, the commissary…
Added 6 mins ago
Assistant Superintendent - Commercial - Greenville
HarperGC
Greenville, SC
Summary/Objective: Promotes the company mission statement by joining the Project Manager (PM) and Superintendent (SUP) as a team who collaborate to create a safe work environment, build a…
Added 6 mins ago
Product Manager
American Heart Association
Dallas, TX
Collaborate with the Senior Product Manager, National Director of HIT, Science and Medicine Advisors, program managers, volunteers, and strategic alliances for the identification of new and…
Added 9 mins ago
Senior Software Engineer
Bread Financial Payments, Inc
Columbus, OH
…requirements into technical designs and application code. Develop design specs, including UI layouts, and convert them into functioning components. Provide technical on-call escalation and…
Added 9 mins ago
Senior - Retirement and Benefits Analyst
Bread Financial Payments, Inc
Columbus, OH · Chadds Ford, PA · Frisco, TX · Draper, UT · NY · Wilmington, DE
…that inform our overall financial well-being strategy and plan design. The Analyst will recommend policy and program enhancements, partner with vendors to negotiate terms and implement…

CBIZ

Client Experience Senior Manager

Kansas City, MO, United States
Cleveland, OH, United States
Atlanta, GA, United States
Philadelphia, PA, United States
Nashville, TN, United States
Phoenix, AZ, United States
Boca Raton, FL, United States
Salt Lake City, UT, United States

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Job details

Experience: 7 years experience in public accounting or related field
Posting language: English
Posted: Nov 6, 2026

Original job description

Essential Functions and Primary Duties

Own the enterprise client listening strategy and roadmap, including relationship surveys, transactional surveys, onboarding and implementation feedback, case-closed surveys, lost-client exit interviews, top-client interviews, and other targeted research.
Lead end-to-end survey operations, including audience and sampling strategy, instrument design, contact-data readiness, launch coordination, confidentiality protocols, response-rate improvement, reporting, and stakeholder communication.
Establish a closed-loop feedback process with clear standards for timely follow-up, issue escalation, service recovery, ownership, and documentation of actions taken.
Create dashboards, scorecards, and executive reporting that segment insights by service line, geography, client size, relationship stage, and other meaningful dimensions; identify statistically credible trends and areas of risk.
Partner with business leaders to convert findings into retention plans, service enhancements, pilots, training, and measurable action plans, and monitor progress against commitments.
Define and monitor client experience measures such as satisfaction, advocacy or NPS, retention, response rates, complaint themes, follow-up timeliness, and action-plan completion.
Connect client feedback to growth opportunities, including cross-service interest, client expansion, referral potential, and coordinated handoffs to relationship owners and subject matter experts.
Partner with CRM and Revenue Operations teams to integrate client-feedback data, tasks, campaign membership, ownership, and follow-up activity in Salesforce or other designated systems.
Support client journey mapping and process improvement across onboarding, implementation, renewals, ongoing service, communications, client portals, and key moments that matter.
Develop toolkits, playbooks, communications, and training that strengthen client-listening and service-recovery capabilities across leaders and client-facing teams.
Benchmark client experience practices, survey methods, and service standards against insurance, benefits, retirement, human capital advisory, and broader professional-services peers.
Manage third-party research and survey partners as applicable, including scope, timelines, data quality, deliverables, and budget.

Preferred Qualifications

Bachelor’s degree in business, marketing, analytics, organizational research, communications, or a related field, or equivalent practical experience.
At least five years of progressive experience in client experience, voice-of-the-customer, customer insights, market research, client service, or a related discipline; experience in benefits, insurance, financial services, or professional services is preferred.
Demonstrated experience designing and managing survey or feedback programs and translating quantitative and qualitative findings into business action.
Experience presenting insights and recommendations to senior leaders and influencing cross-functional stakeholders without direct authority.
Working knowledge of survey design, sampling, response-rate management, data privacy, qualitative interviewing, and basic statistical interpretation.
Experience with CRM and survey platforms such as Salesforce and Qualtrics, Medallia, or comparable tools; strong Microsoft Excel and PowerPoint skills.

Core Capabilities

Client-centered judgment and strong business acumen, with an understanding of retention, relationship management, and service delivery.
Analytical rigor and the ability to distinguish meaningful signals from isolated feedback.
Excellent written, verbal, presentation, facilitation, and coaching skills.
Program and project management discipline, including governance, prioritization, and follow-through across multiple service lines.
Ability to build trusted relationships across decentralized teams and operate effectively in a changing, growth-oriented environment.
Comfort working independently while collaborating closely with Marketing, Operations, Revenue Operations, Business Development, Technology, and service-line leadership.

What Success Looks Like

A consistent, enterprise-wide client listening calendar with clear ownership, governance, and reporting.
Improved survey participation and contact-data quality, supported by disciplined outreach and sampling practices.
Timely, documented follow-up on client feedback, with clear escalation and service-recovery pathways.
Business-unit action plans tied to retention risks, service gaps, and growth opportunities, with progress reported to leadership.
Client insight data incorporated into Salesforce and operating reviews so relationship owners can act on feedback.

Minimum Qualifications

Bachelor's degree
7 years experience in public accounting or related field
5 years supervisory
Must have and preserve required licenses
Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology
Must be able to travel based on business needs

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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More about this job

Skills

Onboarding
Research
Confidentiality
Reporting
Communication skills
Documentation
Salesforce
Process improvement
Survey techniques
Customer insight
Market research
Microsoft Excel
Microsoft PowerPoint
Coaching
Project management
Prioritization
Work independently
Sales
Leadership

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