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Associate Development Manager - Business Litigation
Cooley LLP
United States
- $170,000 to $210,000 USD / year
Associate Development Manager - Business LitigationCooley is seeking an Associate Development Manager to join the Professional Development team.
Added just now
Manager, Merchandise Execution
Macy's
Honolulu, HI
The Manager, Style Merchandise Execution ensures that every Macy's store customer enjoys an exceptional shopping experience. They lead a team in ensuring merchandise is presented…
Added 2 mins ago
Sr Proposal Manager
Connection
Remote, United States
Connection is seeking a Senior Proposal Manager to serve as team lead for the RFP Team and manage the development of clear, comprehensive proposals. In this role, you will lead complex…
Added 2 mins ago
Senior - Retirement and Benefits Analyst
Bread Financial Payments, Inc
Columbus, OH · Chadds Ford, PA · Frisco, TX · Draper, UT · NY · Wilmington, DE
…The Analyst will recommend policy and program enhancements, partner with vendors to negotiate terms and implement benefit changes, ensure compliance with applicable regulations, and lead…
Added 2 mins ago
K
Restaurant General Manager
KFC
San Diego, CA
- $20 to $25 USD / hour
At Taco Bell, our restaurants are powered by passionate leaders like you. As a Restaurant General Manager (RGM), you're not just running a shift-you're leading a business, inspiring a team,…
Added 2 mins ago
K
Restaurant General Manager
KFC
San Diego, CA
- $20 to $25 USD / hour
At Taco Bell, our restaurants are powered by passionate leaders like you. As a Restaurant General Manager (RGM), you're not just running a shift-you're leading a business, inspiring a team,…
Added 2 mins ago
K
Restaurant General Manager
KFC
Spring Valley, CA
- $20 to $25 USD / hour
At Taco Bell, our restaurants are powered by passionate leaders like you. As a Restaurant General Manager (RGM), you're not just running a shift-you're leading a business, inspiring a team,…
Added 2 mins ago
K
Restaurant General Manager
KFC
San Diego, CA
- $20 to $25 USD / hour
At Taco Bell, our restaurants are powered by passionate leaders like you. As a Restaurant General Manager (RGM), you're not just running a shift-you're leading a business, inspiring a team,…
Added 2 mins ago
K
Restaurant General Manager
KFC
Coronado, CA
- $20 to $25 USD / hour
At Taco Bell, our restaurants are powered by passionate leaders like you. As a Restaurant General Manager (RGM), you're not just running a shift-you're leading a business, inspiring a team,…
Added 2 mins ago
K
Restaurant General Manager
KFC
San Diego, CA
- $20 to $25 USD / hour
At Taco Bell, our restaurants are powered by passionate leaders like you. As a Restaurant General Manager (RGM), you're not just running a shift-you're leading a business, inspiring a team,…
Added 2 mins ago
K
Restaurant General Manager
KFC
San Diego, CA
- $20 to $25 USD / hour
At Taco Bell, our restaurants are powered by passionate leaders like you. As a Restaurant General Manager (RGM), you're not just running a shift-you're leading a business, inspiring a team,…
Added 2 mins ago
Shift Manager
KFC
San Diego, CA
Partner with the RGM and AGM on staffing, scheduling, and team development
Added 2 mins ago
Shift Manager
KFC
San Diego, CA
Partner with the RGM and AGM on staffing, scheduling, and team development
Added 2 mins ago
Shift Manager
KFC
Spring Valley, CA
Partner with the RGM and AGM on staffing, scheduling, and team development
Added 2 mins ago
Shift Manager
KFC
San Diego, CA
Partner with the RGM and AGM on staffing, scheduling, and team development
Added 2 mins ago
Shift Manager
KFC
Coronado, CA
Partner with the RGM and AGM on staffing, scheduling, and team development
Added 2 mins ago
Shift Manager
KFC
San Diego, CA
Partner with the RGM and AGM on staffing, scheduling, and team development
Added 2 mins ago
Shift Manager
KFC
San Diego, CA
Partner with the RGM and AGM on staffing, scheduling, and team development
Added 2 mins ago
Account Manager II -Wise Foods
Wise Snacks
Lakeland, FL
Wise Foods is seeking an Account Manager II to develop all AC F&S business with key account to deliver growth and profitability for the company. Work with accounts to control PPA while…
Added 2 mins ago
Deputy Vice President, Operational Support
Aviation Enterprise
United States
As the Deputy Vice President, Operational Support, you will partner with Operations senior management to drive operational strategy, performance, standardization, and continuous improvement…
Added 3 mins ago
C6
Senior Manager, Software Quality Assurance
Company 601 LivaNova USA Inc
United States
- $150,000 to $175,000 USD / year
As our Senior Manager, Software Quality Assurance, you will lead the software quality function while applying hands-on software development knowledge to ensure product software, firmware,…
Added 4 mins ago
Manager, OMS Product & Delivery
ViaPath Technologies
Remote, United States
We are seeking a Manager, Product Operations & Delivery to drive the execution of our product roadmap across ViaPath’s enterprise Offender Management System (OMS) platform. This role serves…
Added 4 mins ago
G
Maintenance Manager
GPAC
Aledo, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 5 mins ago
MF
Store Sales Manager
Mattress Firm, Inc
Hollywood, FL
- $57,000 to $69,000 USD / year
The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in…
Added 5 mins ago
MF
Store Sales Manager
Mattress Firm, Inc
Weston, FL
- $67,000 to $69,000 USD / year
The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in…

CBIZ

Client Experience Senior Manager

Kansas City, MO, United States
Cleveland, OH, United States
Atlanta, GA, United States
Philadelphia, PA, United States
Nashville, TN, United States
Phoenix, AZ, United States
Boca Raton, FL, United States
Salt Lake City, UT, United States

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Job details

Experience: 7 years experience in public accounting or related field
Posting language: English
Posted: Nov 6, 2026

Original job description

Essential Functions and Primary Duties

Own the enterprise client listening strategy and roadmap, including relationship surveys, transactional surveys, onboarding and implementation feedback, case-closed surveys, lost-client exit interviews, top-client interviews, and other targeted research.
Lead end-to-end survey operations, including audience and sampling strategy, instrument design, contact-data readiness, launch coordination, confidentiality protocols, response-rate improvement, reporting, and stakeholder communication.
Establish a closed-loop feedback process with clear standards for timely follow-up, issue escalation, service recovery, ownership, and documentation of actions taken.
Create dashboards, scorecards, and executive reporting that segment insights by service line, geography, client size, relationship stage, and other meaningful dimensions; identify statistically credible trends and areas of risk.
Partner with business leaders to convert findings into retention plans, service enhancements, pilots, training, and measurable action plans, and monitor progress against commitments.
Define and monitor client experience measures such as satisfaction, advocacy or NPS, retention, response rates, complaint themes, follow-up timeliness, and action-plan completion.
Connect client feedback to growth opportunities, including cross-service interest, client expansion, referral potential, and coordinated handoffs to relationship owners and subject matter experts.
Partner with CRM and Revenue Operations teams to integrate client-feedback data, tasks, campaign membership, ownership, and follow-up activity in Salesforce or other designated systems.
Support client journey mapping and process improvement across onboarding, implementation, renewals, ongoing service, communications, client portals, and key moments that matter.
Develop toolkits, playbooks, communications, and training that strengthen client-listening and service-recovery capabilities across leaders and client-facing teams.
Benchmark client experience practices, survey methods, and service standards against insurance, benefits, retirement, human capital advisory, and broader professional-services peers.
Manage third-party research and survey partners as applicable, including scope, timelines, data quality, deliverables, and budget.

Preferred Qualifications

Bachelor’s degree in business, marketing, analytics, organizational research, communications, or a related field, or equivalent practical experience.
At least five years of progressive experience in client experience, voice-of-the-customer, customer insights, market research, client service, or a related discipline; experience in benefits, insurance, financial services, or professional services is preferred.
Demonstrated experience designing and managing survey or feedback programs and translating quantitative and qualitative findings into business action.
Experience presenting insights and recommendations to senior leaders and influencing cross-functional stakeholders without direct authority.
Working knowledge of survey design, sampling, response-rate management, data privacy, qualitative interviewing, and basic statistical interpretation.
Experience with CRM and survey platforms such as Salesforce and Qualtrics, Medallia, or comparable tools; strong Microsoft Excel and PowerPoint skills.

Core Capabilities

Client-centered judgment and strong business acumen, with an understanding of retention, relationship management, and service delivery.
Analytical rigor and the ability to distinguish meaningful signals from isolated feedback.
Excellent written, verbal, presentation, facilitation, and coaching skills.
Program and project management discipline, including governance, prioritization, and follow-through across multiple service lines.
Ability to build trusted relationships across decentralized teams and operate effectively in a changing, growth-oriented environment.
Comfort working independently while collaborating closely with Marketing, Operations, Revenue Operations, Business Development, Technology, and service-line leadership.

What Success Looks Like

A consistent, enterprise-wide client listening calendar with clear ownership, governance, and reporting.
Improved survey participation and contact-data quality, supported by disciplined outreach and sampling practices.
Timely, documented follow-up on client feedback, with clear escalation and service-recovery pathways.
Business-unit action plans tied to retention risks, service gaps, and growth opportunities, with progress reported to leadership.
Client insight data incorporated into Salesforce and operating reviews so relationship owners can act on feedback.

Minimum Qualifications

Bachelor's degree
7 years experience in public accounting or related field
5 years supervisory
Must have and preserve required licenses
Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology
Must be able to travel based on business needs

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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More about this job

Skills

Onboarding
Research
Confidentiality
Reporting
Communication skills
Documentation
Salesforce
Process improvement
Survey techniques
Customer insight
Market research
Microsoft Excel
Microsoft PowerPoint
Coaching
Project management
Prioritization
Work independently
Sales
Leadership

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