Overview
Employment in this role is conditional upon successful execution of the contract by the client.
The Work
The Release Train Engineer (RTE) serves as the operational and cultural leader for a multi-team Agile Release Train. This role extends beyond standard ceremony facilitation by driving delivery excellence, contract KPI achievement, operational rigor, and process maturity across all teams within the organization. As a proactive consultant-leader, the RTE develops and enforces standard operating procedures (SOPs), encourages continuous improvement initiatives, and provides coaching to BAs, team leads, and client stakeholders on prioritization, value identification, planning, and customer engagement best practices.
This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
Key Responsibilities
- Lead and coordinate execution across multi-disciplinary teams, including development, infrastructure, and operations/support.
- Drive achievement of contract KPIs such as timeliness, quality, throughput, SLA adherence, and stakeholder satisfaction.
- Establish, maintain, and refine standard operating procedures (SOPs), templates, workflows, and governance practices customized to the ART’s needs.
- Facilitate Program Increment (PI) planning, sprint planning, retrospectives, demos, and high-profile client meetings.
- Drive a cadence of predictable and transparent delivery cycles across the ART.
- Coach team members, including Business Analysts (BAs) and team leads, on backlog prioritization, roadmap planning, and value-oriented delivery.
- Reinforce best practices for requirements quality, user value definition, and stakeholder engagement.
- Develop and deliver professional-grade customer-facing materials such as presentations, agendas, and structured demo prep documents.
- Ensure teams are equipped to manage high-stakes client interactions and executive discussions successfully.
- Actively monitor and mitigate risks, impediments, and cross-team dependencies.
- Manage escalations effectively, partnering with both leadership and client teams to achieve resolution.
- Support design workflows by ensuring timely delivery of wireframes, mockups, and supporting technical materials.
- Develop and maintain ART reporting, throughput metrics, dashboards, and quality indicators to monitor and communicate ART performance.
- Foster high levels of trust, accountability, and psychological safety within the ART.
- Champion continuous improvement, team growth, and professional alignment across all interactions.
- Other duties as assigned.
Qualifications
Qualifications – Here’s What You Need
- Bachelor’s degree in a relevant field (e.g., information technology, business administration, or engineering).
- Certified Release Train Engineer (RTE) or Scrum Master certification.
- At least 3 years of experience as a Scrum Master within a SAFe environment that includes an Agile Release Train.
- Proven ability to lead complex, cross-functional teams working on interconnected projects.
- Strong communication, facilitation, and relationship-building skills.
- Demonstrated experience managing Agile workloads, backlog prioritization, delivery tracking tools, timelines, and risks.
- Proven capability in creating executive-level communications and presentations.
- A strategic mindset with a track record of business alignment through project planning and execution.
- Top Secret Security Clearance.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills Required:
- Must possess problem-solving skills.
- Exceptional communication skills, both oral and written
- Ability to respond effectively to customers with a sense of urgency.
- Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
- Highly motivated with the ability to handle and manage multiple tasks at any one time.
- Ability to forge new relationships, individual and teaming in nature.
- Must be a Self-starter, that can work independently and as part of a team.
Desired Qualifications:
- Experience working with infrastructure, operations, help desk, or multi-disciplinary technical teams.
- Familiarity with workflows in process automation, DevOps, or cloud hosting environments.
- Proven experience in developing operational maturity frameworks, operational governance, or automated SOP processes.
- Advanced analytical and organizational skills with the ability to align initiatives to the best operational practices.
Our Commitment to you / overview of benefits
- Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Reports to: Program Manager
Working Conditions
- Professional office environment.
- Must be physically and mentally able to perform duties extended periods of time.
- Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
- Must be able to establish a productive and professional workspace.
- Must be able to sit for long periods of time looking at computer screen.
- May be asked to work a flexible schedule which may include holidays.
- May be asked to travel for business or professional development purposes.
- May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.