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Added just now
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Added 9 mins ago
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The IT Data Analytics Manager for the Department of Emergency Medicine is responsible for planning, organizing and managing business analytics, process improvement and project management…
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Manager, Technical Solutions
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Looking to lead high-impact projects with a top-tier Steel team? We're hiring a Senior Project Manager to drive complex structural steel builds, sophisticated skidded systems, modular…
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Desktop Technician III
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Medical, Dental and Vision Insurance; Wellness Program
Added 14 mins ago
Desktop Technician III
Cayuse Holdings
Kykotsmovi Villiage, AZ
Medical, Dental and Vision Insurance; Wellness Program
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Added 17 mins ago
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The Senior Project Manager is the lead for all deliverables on a project team for one or more projects of medium to large size or complexity. This position is responsible for the overall…
Added 18 mins ago
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Civil/Site Senior Project Manager
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Colliers Engineering & Design is seeking a Senior Project Manager that will utilize leadership and engineering skills to manage multiple projects and train support staff in our Hamilton, NJ…

Cayuse Holdings

Desktop Technician III

Kykotsmovi Villiage, AZ, United States

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

Employment in this role is conditional upon successful execution of the contract by the client.

The Work:

The Desktop Technician III is responsible for providing IT support, troubleshooting, and system maintenance. This role demands a high level of technical knowledge, excellent problem-solving skills, and the ability to work independently or collaboratively on complex issues. The Desktop Technician III provides Tier II/ support, ensures compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and operational efficiency.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities:

Responsible for providing independent, on-site Tier II IT support to the client’s users across regional offices, agencies, schools, and law enforcement facilities.
Install, configure, and troubleshoot hardware (desktops, laptops, mobile devices, printers, peripherals) and software (Microsoft Windows OS, Microsoft Office, Google Mail, specialized applications such as GIS and AutoCAD).
Diagnosing and resolving complex operational issues with minimal guidance.
Perform printer setup.
Network connectivity support and VoIP equipment maintenance.
Imaging and deploying devices.
Provide basic end-user training and guidance.
Document all incidents, resolutions, and actions in the ticketing system.
Assist Field Support Managers and escalating to higher tiers when required.
Ensure compliance with security protocols.
Travel to other client sites outside the primary duty station to maintain service continuity in urban and remote rural/tribal areas.
Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need:

Associate Degree or combination of education and experience, or tradeoff between all of them.
A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches. Support would include (but not limited to): installing and troubleshooting both hardware and software. Ability to support Microsoft operating systems.
Working knowledge of general office software such Microsoft Office and Google mail.
The ability to support specialized software such as GIS and AutoCAD and software unique to the client (or similar software or general business application support is acceptable).
Familiarity with standalone and network computers, local area networks, and wide area networks, with the ability to work with minimal guidance.
Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
Excellent verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Strong customer service and de-escalation skills.
Ability to handle sensitive and confidential information appropriately.
Must be extremely detail-oriented and well organized.
Ability to research and learn new software as the situation dictates.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Project Manager

Working Conditions:

Professional office environment, with the ability to work onsite.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

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More about this job

Skills

Troubleshooting
Problem solving
Work independently
Law enforcement
Troubleshoot
Microsoft Windows
Microsoft Office
GIS
Autodesk AutoCAD
Equipment maintenance
Support managers
Regulatory compliance
Office software
Interpersonal skills
Communication skills
Attention to detail
Multitask
Adaptability
Customer service
Research
Use a computer
Tolerate sitting for long periods

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