Jobs in the United States

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Added 1 min ago
Manager, Cyber and Technology Risk
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), CRISC (Certified in Risk and Information Systems Control), CISA (Certified…
Added 2 mins ago
GPO Manager - PTP
Molson Coors
Milwaukee, WI
The Global Process Manager of Procure to Pay (PTP) serves as the Global Process Owner (GPO) representative for Travel & Expense, Procurement Card, and employee reimbursement processes. This…
Added 2 mins ago
CC
MANAGER TRAFFIC MANAGEMENT
Clark County
Las Vegas, NV
- $53.41 to $78.9 USD / hour
Licensing and Certification: Must possess valid registration as a professional engineer in the State of Nevada at time of application · Must possess valid Nevada Class C driver's license at time of appointment
Added 2 mins ago
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LABOR AND EMPLOYEE RELATIONS - HUMAN RESOURCES ANALYST I/II
Clark County
Las Vegas, NV
- $36.34 to $53.73 USD / hour
The Human Resources Analyst I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Human…
Added 3 mins ago
Pre-Clerkship Curriculum Manager
UC Davis Health
CA
The Pre-Clerkship Curriculum Manager provides embedded curricular, operational, and educational project management to the School of Medicine's pre-clerkship course leadership. Working in…
Added 4 mins ago
RI
Lead, Fluid Systems Engineering
Radiant Industries
El Segundo, CA
- $150,500 to $207,900 USD / year
Radiant is seeking an impactful Lead, Fluid Systems Engineering to build and lead the team that owns critical Kaleidos fluid systems from preliminary design through build and production.…
Added 4 mins ago
Human Resources Manager
Maybourne Beverly Hills Hotel
Beverly Hills, CA
We are seeking an exceptional HR Manager to join the Human Resources team at the Maybourne Beverly Hills.
Added 4 mins ago
Planner/Buyer in Construction, Engineering & Storage Procurement
NW Natural
Portland, OR
Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area
Added 4 mins ago
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Enterprise Architecture Business Analyst
NW Natural
Portland, OR
- $110,250 to $157,100 USD / year
Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area
Added 4 mins ago
Pre-Clerkship Curriculum Manager
University of California, Davis
CA
The Pre-Clerkship Curriculum Manager provides embedded curricular, operational, and educational project management to the School of Medicine's pre-clerkship course leadership. Working in…
Added 4 mins ago
PTME CAFM & Investment Efficiency Machining Supervisor
Ford
Dearborn, MI · Dearborn
…to deliver initiatives. The PTME Process Methods Machining Manager will report to the Global Machining and Casting Chief…
Added 5 mins ago
Inventory Control Manager (Day)
Hyve Solutions Corporation
Fremont, CA
Hyve Solutions is seeking an experienced and results-driven Inventory Control Manager to lead inventory accuracy, warehouse control processes, and material management activities within a…
Added 5 mins ago
Engineer II
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
Must Have: Minimum Requirements
Added 5 mins ago
E
Technical Program Manager - AI/ML & Software Delivery
Expression
Shirlington, VA
- $190,000 to $210,000 USD / year
Expression is seeking an experienced Technical Program Manager to lead the delivery of advanced Artificial Intelligence (AI), Machine Learning (ML), and enterprise software capabilities…
Added 6 mins ago
Building Maintenance III - TPM - 91352 (Palm Village)
TELACU Industries.
Los Angeles, CA
Computer & Software Skills Must have foundational computer skills, including Microsoft Office Suite (Outlook email and calendaring) and the Internet.
Added 7 mins ago
Diesel Mechanic - Day Shift
WASTE SERVICES OF TEXAS, LP
Houston, TX
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 7 mins ago
DC Maintenance Technician -Forklift Repair
The Home Depot
Bedford Park, IL
50% Troubleshoots and repairs electric lift equipment, conveyor systems, as well as technical, mechanical hydraulic and pheumatic issues where needed. Understands and troubleshoots conveyor…
Added 7 mins ago
Merchandising Assistant Store Manager
The Home Depot
Washington, DC
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot.…
Added 7 mins ago
Manager, Decision Analytics
The Home Depot
Atlanta, GA
This Manager Decision Analytics position manages people and processes related to the development of advanced analytics to support the company's strategic objectives. The role works…
Added 7 mins ago
Specialty Assistant Store Manager
The Home Depot
Central Islip, NY
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The…
Added 7 mins ago
Night Operations Assistant Store Manager in Training
The Home Depot
South Attleboro, MA
Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The…
Added 7 mins ago
DISPUTES SPECIALIST
The Home Depot
Atlanta, GA
This Position typically reports to the Manager or above
Added 7 mins ago
COLLECTIONS SPECIALIST
The Home Depot
Atlanta, GA
The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for…
Added 7 mins ago
District Asset Protection Manager
The Home Depot
Little Rock, AR
The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are…
Added 7 mins ago
Senior Software Engineer - Marketing Technology (Remote)
The Home Depot
Remote, United States
This position typically reports to Software Engineer Manager or Sr. Manager

Cayuse Holdings

Computer User Support Specialist, SME

Saint Louis, MO, United States

Apply on hiremo.mo.gov About employer

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Job details

Posting language: English

Original job description

Summary

Overview

The Work

The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

+ Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.

+ Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.

+ Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.

+ Install, configure, and validate shrink‑wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.

+ Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.

+ Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.

+ Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.

+ Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.

+ Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.

+ Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.

+ Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.

+ Other duties as assigned.

Qualifications

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

+ Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.

+ A minimum of eight (8) years of professional, directly applicable IT technical support experience

+ Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).

+ Current 8570 IA Computing Environment (CE) certification.

+ Experience providing end-user support in a government environment

+ Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance.

+ Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities.

+ Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment.

+ Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites.

+ Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling.

+ Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms.

+ Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs

+ Secret Clearance is required.

+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

+ Must possess problem-solving skills.

+ Exceptional communication skills, both oral and written

+ Ability to respond effectively to customers with a sense of urgency.

+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.

+ Highly motivated with the ability to handle and manage multiple tasks at any one time.

+ Ability to forge new relationships, individual and teaming in nature.

+ Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

+ Medical, Dental and Vision Insurance; Wellness Program

+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

+ Short-Term and Long-Term Disability options

+ Basic Life and AD&D Insurance (Company Provided)

+ Voluntary Life and AD&D options

+ 401(k) Retirement Savings Plan with matching after one year

+ Paid Time Off

Reports to: Program Manager

Working Conditions

+ Professional office environment, with the ability to work onsite in the main office.

+ Must be physically and mentally able to perform duties extended periods of time.

+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

+ Must be able to establish a productive and professional workspace.

+ Must be able to sit for long periods of time looking at computer screen.

+ May be asked to work a flexible schedule which may include holidays.

+ May be asked to travel for business or professional development purposes.

+ May be asked to work hou...

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Jobs in the United States